neofinancial.com Reviews 

474
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 177 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the intuitive app design, generous cashback options, and helpful everyday banking features that make money management easy. People appreciate how straightforward it is to monitor spending, track budgets, and build credit using the platform. However, some reviewers were not happy with customer service, noting long wait times, dropped calls, and unhelpful support agents. Some people also felt that payment processing can be frustrating due to unexpected account freezes, delayed funds, or transaction errors. Additionally, several consumers mentioned unexpected monthly fees, subscription charges, and unclear instructions when trying to close their accounts.

What people talk about most

Payment

Customers had ambiguous experiences with payment, reflecting a high level of disagreement regarding... See more

Customer service

People report ambiguous experiences with customer service. While many reviewers share frustration over... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the modern and intuitive design of... See more

Service

Consumers find service to be ambiguous, with highly mixed and polarized opinions. While some reviewers report... See more

Product

Reviewers highlight positive aspects of product offerings like high-interest savings accounts and cashback... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hello Neo Financial, I understand you recently received a notification from Interac regarding my recent e-Transfer attempt(s). On your end, I am reply as soon as possible with the fo... See more

Rated 4 out of 5 stars

I signed up with this bank last week but ran into an immediate issue: my phone number was still linked to a previous customer, preventing me from completing the signup process. I reached out via... See more

Rated 3 out of 5 stars

Using the Neo United World Elite Mastercard is good I think but the math to convert miles to dollars is not super intuitive. I compare this one to my other world elite mastercard (which I haven'... See more

Rated 3 out of 5 stars

Hello Neo Financial, I understand you recently received a notification from Interac regarding my recent e-Transfer attempt(s). On your end, I am replying as soon as possible with the follo... See more

Company replied


Company details

Written by the company

Neo is a leading financial technology company that’s building a more rewarding financial experience — empowering more Canadians to take control of their future. We’re reimagining spending, savings, investments, and mortgages with intuitive, accessible financial tools that help customers get more value out of every dollar they earn, save, and spend. Recognized as Canada’s #1 Startup by LinkedIn for two years in a row, we work with local retailers, large enterprises, and financial institutions to transform the future of financial services.


Contact info

3.5

Average

TrustScore 3.5 out of 5

474 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 month

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3.5

All reviews

(474)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy, Online Financials

The application itself was streamlined and very simple.

Neo also offers a pretty good rate on their savings accounts as well, and does allow multiple savings account which I like (I like to have one separate for every day savings, emergency, and then for my pet as well).

Cashback is fairly easy to understand side, but could use some improvement. I wish it was easier to see which rural areas have cashback, and suggesting partner links for Cashback (currently it is on the business to reach out, which can be overwhelming for small businesses).

I've only had to reach out to support once as my address would not allow me to input my apartment number properly.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer Driven

I have never met a company that was more user and customer driven than Neo Financial. As part of their client focus group, I can clearly see how much they care about product satisfaction. Every new development they seek feedback for. They actively ask for customer ideas and needs, and you can see these put in place.

I wouldn't worry to much about the 1-star people here that have a problem and fly off the handle, racing to go put a bad review out there. This is not a Neo reflection. Read some of those reviews, and you get the picture.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Best cashback credit card and a great savings account.

I love my Neo World Elite Mastercard. I use it almost everywhere I shop, and I get so much cashback. And it's real cash I can apply to my card balance or transfer to my savings, not silly points that I can only spend at specific vendors and only on specific items in order to get the promised conversion rate.

24 April 2026
Unprompted review
neofinancial.com logo

Reply from neofinancial.com

Hey Philippe,

We just wanted to say a huge thank you for the thoughtful and nuanced review you shared with us in April. We really appreciate the time you took to share your experience and feedback with the community.

As a small token of our appreciation, we’d be giving you a $100.

Thanks again for being part of the community!

Rated 5 out of 5 stars

Getting Back on my feet

Neo has been wonderful for me as I’m getting back on my feet financially. There are so many apps and tricks to manage money. They offer so many services, including using your card in a foreign country. I recommend it to all my friends!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Neo is an amazing bank

Neo is an amazing bank. Competitive saving rates, great features, ease of use, and a great community! Would highly recommend exploring their products.

Speaking from someone who used to work at a retail bank.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

The app is so easy to use!

The app is so easy to use! On top of that, Neo is in constant communication through emails and texts messages - in real time - to keep me updated on my daily transactions. I feel secure having credit through them!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Best digital bank ever

Neo provides an excellent digital banking platform. The user interface is clean and efficient, and the communication channels are straightforward and helpful. I particularly appreciate the community aspect and the competitive cashback program. It’s rare to find a financial service that is this user-friendly.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Great credit card benefits

Great credit card benefits, good savings rate. The app is easy to use and manage my money! If I’ve ever had issues, the customer service team was there to help.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I've had my neo every day spending…

I've had my neo every day spending account for almost two years. I love the cash back rewards. Areas of improvement would be the neocard being accepted everywhere.This includes the google wallet.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Its a great card

Its a great card, with cashback. No fees. Plus its CANADIAN too. Can't get much better than that !

22 April 2026
Unprompted review
Rated 4 out of 5 stars

Im greatful to give me a chance to…

Im greatful to give me a chance to approved and create to build my score in credit. Honestly, I wanted to invite my friends but they reject it, they told me about the interest is too costly than their bank they used. Penalty or the due date too much costly.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

NEO is amazing

NEO is amazing, there are an innovative and adaptive company, always talking customer feedback and improving their products and offerings. They are consistently offering better deals, rates and products than the big 5 banks. 1000% recommend.

22 April 2026
Unprompted review

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