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Neo is a leading financial technology company that’s building a more rewarding financial experience — empowering more Canadians to take control of their future. We’re reimagining spending, savings, investments, and mortgages with intuitive, accessible financial tools that help customers get more value out of every dollar they earn, save, and spend. Recognized as Canada’s #1 Startup by LinkedIn for two years in a row, we work with local retailers, large enterprises, and financial institutions to transform the future of financial services.
Contact info
Canada
- www.neofinancial.com
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Replied to 94% of negative reviews
Typically replies within 1 month
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Easy, Online Financials
The application itself was streamlined and very simple.
Neo also offers a pretty good rate on their savings accounts as well, and does allow multiple savings account which I like (I like to have one separate for every day savings, emergency, and then for my pet as well).
Cashback is fairly easy to understand side, but could use some improvement. I wish it was easier to see which rural areas have cashback, and suggesting partner links for Cashback (currently it is on the business to reach out, which can be overwhelming for small businesses).
I've only had to reach out to support once as my address would not allow me to input my apartment number properly.
comparing to other cards found a good…
comparing to other cards found a good one
Customer Driven
I have never met a company that was more user and customer driven than Neo Financial. As part of their client focus group, I can clearly see how much they care about product satisfaction. Every new development they seek feedback for. They actively ask for customer ideas and needs, and you can see these put in place.
I wouldn't worry to much about the 1-star people here that have a problem and fly off the handle, racing to go put a bad review out there. This is not a Neo reflection. Read some of those reviews, and you get the picture.
Excellent service for the product.
Best cashback credit card and a great savings account.
I love my Neo World Elite Mastercard. I use it almost everywhere I shop, and I get so much cashback. And it's real cash I can apply to my card balance or transfer to my savings, not silly points that I can only spend at specific vendors and only on specific items in order to get the promised conversion rate.

Reply from neofinancial.com
Getting Back on my feet
Neo has been wonderful for me as I’m getting back on my feet financially. There are so many apps and tricks to manage money. They offer so many services, including using your card in a foreign country. I recommend it to all my friends!
It was helpful when I need help to…
It was helpful when I need help to setup my card it was easy
I always use Neo for everything
I always use Neo for everything and I have had no problems, great likes its system and its application is very intuitive
Everything is easy on the app
Everything is easy on the app, I signed up for high interest rate savings account very easily, was fantastic.. I've had no issues with neo so far...
Neo is an amazing bank
Neo is an amazing bank. Competitive saving rates, great features, ease of use, and a great community! Would highly recommend exploring their products.
Speaking from someone who used to work at a retail bank.
I use neo as my primary banking…
I use neo as my primary banking solution.
The cashback and variety of cards is very useful. The mobile app interface is also quite friendly. Highly recommend
The app is so easy to use!
The app is so easy to use! On top of that, Neo is in constant communication through emails and texts messages - in real time - to keep me updated on my daily transactions. I feel secure having credit through them!
Great rewards!
Best digital bank ever
Neo provides an excellent digital banking platform. The user interface is clean and efficient, and the communication channels are straightforward and helpful. I particularly appreciate the community aspect and the competitive cashback program. It’s rare to find a financial service that is this user-friendly.
Great credit card benefits
Great credit card benefits, good savings rate. The app is easy to use and manage my money! If I’ve ever had issues, the customer service team was there to help.
I've had my neo every day spending…
I've had my neo every day spending account for almost two years. I love the cash back rewards. Areas of improvement would be the neocard being accepted everywhere.This includes the google wallet.
Its a great card
Its a great card, with cashback. No fees. Plus its CANADIAN too. Can't get much better than that !
Im greatful to give me a chance to…
Im greatful to give me a chance to approved and create to build my score in credit. Honestly, I wanted to invite my friends but they reject it, they told me about the interest is too costly than their bank they used. Penalty or the due date too much costly.
NEO is amazing
NEO is amazing, there are an innovative and adaptive company, always talking customer feedback and improving their products and offerings. They are consistently offering better deals, rates and products than the big 5 banks. 1000% recommend.
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