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Neilson Active Holidays Reviews 

931
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional staff, noting that team members across the resorts are always friendly, highly knowledgeable, and ready to go above and beyond to help. Travelers also love the wide variety of engaging activities and well-organized sports programs, making these trips a wonderful choice for families and groups alike. However, some people mentioned that the online booking process can be frustrating, citing difficulties in comparing available dates and navigating payment systems. A few reviewers also noted occasional limitations regarding resort amenities, meal times, or specific activity schedules during their holiday stay.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable across all resort activities.... See more

Booking process

Customers consistently note positive experiences with booking_process, describing the online system as... See more

Holidays

Reviewers mention positive feedback about holidays, highlighting a great mix of relaxing and active... See more

Service

People report positive experiences with service, highlighting the supportive staff and well-organized... See more

User experience

Customers had positive experiences with user experience, finding the portal easy to navigate and simple to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had such a great week in Mauritius with Neilson Holidays - all the staff were fantastic and the activities were great. A special mention for the kids club that our three children aged 5, 8 and 11 h... See more

Rated 5 out of 5 stars

Great resort with lovely laid back social vibe . Beautiful setting. Remote Greece but for me that’s part of its charm. Great tennis and reality lovely MTB routes - lots through olive groves, vines etc... See more

Rated 5 out of 5 stars

The booking process was reasonably straightforward however it was not easy to see what dates and prices were available. Done choices on moving to next page would say your dates not available so slight... See more

Rated 5 out of 5 stars

Great activities, tennis team were knowledgable and great fun too. All staff throughout the resort are really friendly and we enjoyed the trip so much, we booked another Neilsons holiday whilst sitt... See more



Company details

  1. Tour Operator
  2. Beach Resort
  3. Luxury Hotel
  4. Ski Holidays
  5. Ski Resort

Written by the company

Neilson offers a range of award-winning overseas active holidays across seven countries, including beach clubs, ski chalets and yachts. There aren't many companies where 7 out of 10 of our guests return to relive the experience again, and again. Mind you, there aren't many holiday companies like Neilson. In part it's because we're in some of Europe's most beautiful locations - across Greece, Sardinia, Croatia and Turkey - and now Mauritius. All our activities are inclusive, likewise the delicious, locally sourced food. And in part it's because of how a Neilson holiday makes you feel. Our holidays are a unique alchemy; the enthusiasm of amazing guests and the dedication of equally amazing staff; a willingness to give it a go now and have a laugh about it later. We call it good energy and you'll feel it the moment you walk into any of our resorts.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

931 reviews

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4.6

All reviews

(931)

387 reviews in the last 12 months

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Rated 2 out of 5 stars

Disappointing

It is quite frustrating we booked a specific location because it was the only place offering Wingfoiling at that time to receive a call the following week to be informed that they lost their Wingfoil license from the port authorities. No apologies, no proper compensation, just a reimbursement of the Wingfoil booking. No alternative was offered, really disappointing

16 April 2026
Rated 5 out of 5 stars

Fantastic week at Messini

Fantastic week at Messini. The resort is of a high standard, all the staff are professional and courteous covering a wide range of activities. The food is top quality with plenty of choice. Booked for Croatia next year.

20 May 2026
Rated 5 out of 5 stars

We had a great sailing week!

We had a great sailing week with excellent support from the Neilson crew in Vounaki. The Marina manager Ioannis and Ian the lead engineer in particular. We arrived back home and booked two more trips for 2027 by 8:30am the very next morning …. I think this says it all! See you again in October 2026 !

11 May 2026
Rated 5 out of 5 stars

Booked more Saining holidays.

Easy to book. Staff exceptionally patient and sorted out my dialysis supplies to be delivered out to Greece. And were incredibly flexible and supportive, which allowed me to travel. I have booked a further 2 holidays since my return.

15 May 2026
Rated 5 out of 5 stars

Padel and Swimming

We had a fantastic stay at Levante Rhodes with Neilson, and several members of the team really helped make the holiday special. A particular highlight was Emelie, the swim instructor. The parent and baby swimming sessions were excellent. Our one-year-old daughter took to Emelie very quickly and had a brilliant time playing games in both the kiddies’ pool and the big pool. On one of the days, our daughter was not in the best mood - probably hungry and ready for a nap - but Emelie persevered with patience and warmth that she still managed to get a smile out of her. We later found out Emelie has a very strong swimming background, and that absolutely showed in how confident, calm and engaging she was with our daughter. We also wanted to mention Kimi, the Playitas padel coach. He was brilliant, really well organised, friendly, and clearly has a strong sporting background. I had several coaching sessions with him which were great, and the advanced Americano sessions in the afternoons were great too, as were the morning coaching and match play sessions. The only slight shame was that Neilson guests were limited to just one hour of padel per day - hence why I went with the extra coaching. Worth noting they just finished building 2 more padel courts, so 4 in total now. A lovely personal touch was that the Neilson rep brought a wrapped present for our daughter’s first birthday, which we really appreciated and thought was very thoughtful. Finally, Patricia, Nicole and the restaurant team were especially lovely with our baby, always smiling, warm and personal, and helped create a really welcoming atmosphere. Overall, we had a brilliant stay (our second at this hotel) and despite some power cuts which can’t be helped, we felt very well looked after and would come back again.

14 May 2026

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