NCP National Car Parks Reviews 

The prompt and positive response to my question.

I have been left with a season ticket that I cannot use for a car park no longer owned by NCP. The new owners customer service is not fit for purpose and despite emails sent to NCP and chats in their app I am still out of pocket almost a month later. To add insult to injury they have sent me an invoice to renew my season ticket for a car park they no longer own and chased me for payment.
I have only had 1 months use of a quarterly season ticket and am out of pocket for having to pay to park elsewhere.

Update:5th September
Still waiting on a response after the email I was advised to send back NCP.
See their below response.
Still not able to use my season ticket and further out of pocket for parking charges elsewhere.

Warning others

⚠️ Be very careful parking here.

Our car was broken into while parked at this NCP car park. The vehicle was damaged and belongings were stolen from inside, including brand-new items. It’s been an absolutely horrible experience to deal with.

What’s even more concerning is that since this happened, I’ve spoken to other people and heard that car break-ins at this car park appear to be a recurring issue. If I’d known how common this apparently was beforehand, I definitely would have thought twice about leaving the car here.

I’m posting this simply to warn other people. Don’t assume your car or belongings are safe just because you’re parked in an NCP car park. Take extra precautions and avoid leaving anything valuable inside.

Put in the wrong registration. Contacted the help centre via the app and got a quick response and was refunded straight away. Realonda was the customer service advisor that delt with my issue.

I needed a receipt for an expenses claim and NCP customer service emailed me one within 24 hours. It was really straightforward and no hassle at all. Great service - thanks

Very helpful service from Eric when machines weren’t working for payment.

After contacting via email I had a full refund of my payment.
I was pleased with the quick replies.

After several attempts to log in i had to ask for help as my email was not working, laura mae at ncp Web chat kindly sorted this for me where I was then able to amend my booking
Very happy 😊

The customer service was great in solving my issue and solved it quick and easy, appreciated it,

I spoke with Hannah -customer service- on 20/08/2026 when I had issues with one of the ticket machine at Whitechapel NCP London. She was very polite and reassuring. She told me to give my pay and tap 24 hours to see if it will reflect on my bank account. This didn't reflect, so when I called today, I was glad it was Hannah who was on the other end of the phone. She assisted me professionally and was able to payment my parking fee over the phone. Thanks for your service.

The customer service representative was great and sorted my issue perfectly
Great service to sort out an honest mistake

Customer was very helpful and understanding and help me. I had trouble with car reg as could not amend,so sent email and they sorted it for me.Top marks for them.

I made a request for a refund due to my mistake in making payment. The communication via chat was very prompt and useful. After making a refund request via the link provided within 24 hours I had confirmation that the refund was to be made. I found the chat and form filling exercise, easy and within 24 hours I had confirmation that a refund would be applied to me.
Great and polite courtous service provided by the representatives, both on chat and confirmation of refund.

My parking experience at Birmingham Airport was actually quite poor because it was not clear which payment machines related to which car parks, and I inadvertently paid £38 (£26 + £12) instead of £12. However, when I reported this to NCP they responded within 3 days and confirmed a refund would be given. No stupid arguments like you get with some car parks, so that instantly bumped their score from 0 to 4.

Glad this shyster company has collapsed

Excellent response from you
Thank you

I had a very good experience with an issue which came up. Ingrid sorted it out very quickly, was very understanding and helpful.
Thank you

Quick and simple help from customer service chat. Alleviated my concern that a pre booking wasn’t showing in the app, however this is normal for a pre-booking. Assured that using the detail in my confirmation email would be fine.

I paid for my parking at NCP twice in error. On realising my mistake, I contacted customer service to request a refund. Ingrid from NCP customer service contacted me the next day to confirm that my refund had been processed. Excellent customer service.

The payment is very difficult as the machine in Spinningfields car park Manchester wouldn’t let me pay and finding a way to pay online took ages. Eventually got in a chat with Karl who was incredibly helpful and sent me a link and validated my discount code. He is brilliant, NCP is very expensive and difficult to use.