Made a mistake by entering my email address wrong so no confirmation email, I emailed these guys and had a reply from Efren with in hours, sending me my confirmation for parking! I was so worried abo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Hannah today regarding paying the drop off fee at Birmingham airport - due to a massive queue there was no way I was under ten minutes and the website wouldn't let me pay. She quickly con... See more
Company replied
Web chat with Sam for advise regarding parking. Sam remained professional and helpful through the chat. Staff in general have been helpful throughout my contact with them. Nothing as worrying like... See more
Company replied
Emailed the NCP team as had issues with my web browser making an amendment to my booking. What a lovely prompt response with a clear explanation and it turns out that there is a grace period when... See more
Company replied
Company details
Written by the company
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Contact info
United Kingdom
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4.6
Excellent
13K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sam Quickly solved the problem
Sam Quickly solved the problem, had a very kind attitude
31 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Kubra, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
We had a problem when parking
We had a problem when parking, I went on the chat and spoke to Laura mae she was very helpful and really understood what I was going through
31 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Abbie, we’re thrilled that you had a great experience with our Customer Service Team. Your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Quick and helpful
Quick and helpful - forgot to pay for a session and they gave me a link to pay now - no penalty! Phew - thanks Hazel
30 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear David, thank you for sharing your recent review here on Trustpilot. We really appreciate your positive feedback from contacting our team and please do get in touch with us should you need any further help. Best regards, NCP
Express Lane Security BHX
Needed a time specific reply to enable smooth airpot check in, had to chase once but received full response and information required in time, very good
29 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Andrew, we appreciate you taking the time to let us know about your experience with NCP via Trustpilot today! If there’s anything else we can help you with, please feel free to let us know. Best regards, NCP
Fine cancelled ✔️
I was 2mins over after queuing 10mins to get out of Birmingham airport drop off pickup. Fine £100 in the post. Thankfully common sense and decency prevailed . Well done NCP
9 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Tim, thank you for your recent Trustpilot review. We are sorry to hear your feedback and would be happy to review your PC issuance with you. Please do respond to the information request we sent a short while ago or email us at TPNCPreviews@ncp.co.uk so we can discuss the case with you. Best regards, NCP
Anna from ncp was so helpful today I…
Anna from ncp was so helpful today I accidentally used the wrong registration on the app and she helped me solve the issue in on time,thank u again
29 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Gemma, thank you for your kind words! We're so happy to hear that our Customer ervice Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
NCP app defaulted to a previous used car.
Had a terrible time as I put my car registration into app and received a qr code which I used at barrier. When parked I noticed the app had defaulted to a hire car I had used previously. I’m stuck in car park with wrong reg. My daughter noticed a button on payment machine. We pressed it and got through to Hannah . We couldn’t hear her voice on payment machine because of car noise. So Hannah rang us and managed to solve the problem. Hannah did a brilliant job and saved a horrendous experience.Thank very much Hannah.5 stars.
29 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Mr Austin, we appreciate the fantastic review via Trustpilot, we are glad we could be of service. If you need any further help, please reach out to us at TPNCPreviews@ncp.co.uk. Best regards, NCP
Problem was sorted sufficiently…
Problem was sorted sufficiently followed up quickly to see what needed doing
26 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Amanda, we appreciate you taking the time to let us know about your experience with NCP via Trustpilot today! If there’s anything else we can help you with, please feel free to let us know. Best regards, NCP
Thank you for your help today,( Karl )
Thank you for your help today,( Karl )
Very kind of you to help out with my problem, very fast and efficient service, the App is so easy to use, now I know how easy parking is parking in the N C P carp park is I’ll use the app all the time.
Your staff are very helpful
27 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Mr Mooring, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
Very helpful and good customer service.
Very helpful and good customer service.
26 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Malcolm, good morning and many thanks for sharing your review here on Trustpilot, we are delighted to receive your positive feedback from contacting our Customer Services team! Please get in touch should you need any other support. Best regards, NCP
Reply from NCP National Car Parks
Dear Michael, good morning and thank you for sharing your Trustpilot review, we really appreciate hearing your feedback from contacting our team and our colleague Hanna! Please get in touch with us at TPNCPreviews@ncp.co.uk should you need any other help. Best regards, NCP
Stayed for one hour
Stayed for one hour, and halfway through entering my details, was prompted for payment. Took my £1 payment for the hour. Later found out it was jumped up to £6 in error. Chatted to an NCP advisor online and sorted out swiftly. Downloaded the NPC app so will be using that to pay next time.
25 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Looton, we’re thrilled that you had a great experience with our Customer Service Team. Your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
A very prompt and clear reply from…
A very prompt and clear reply from Elis. The issue was sorted quickly and helpfully. thankyou Elis
26 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Esther, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Great service
Smooth, easy process. Efficient
Polite and professional customer service
24 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Emma, good morning and many thanks for your recent review here on Trustpilot, we are delighted to receive your positive feedback! Please do get in touch if you need any other support. Best regards, NCP
Sam made it very easy to cancel my…
Sam made it very easy to cancel my parking over the phone. thank you.
25 August 2026
Unprompted review
Reply from NCP National Car Parks
Good morning and thank you so much for sharing your Trustpilot review, we really appreciate hearing your feedback from contacting our team and our colleague Sam! Please get in touch with us at TPNCPreviews@ncp.co.uk should you need any other help. Best regards, NCP
Should be pay when you leave
Got back to my car late and was fined. To be honest I prefer the 'pay when you leave' carparks as you wont get stitched up like that. Thankfully I've boycotted NCP since and saved more than the fine. I'll always avoid NCP whenever possible and really glad to hear they went into administration. I laughed so hard.
24 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Michael, good morning and many thanks for sharing your recent review. We are sorry to hear your feedback from parking with us and for the poor impression you have gained. We would always encourage a customer to contact us in such instances, pay for additional parking when returning to the car park or extend your parking session via the NCP app. If you would like to review your visit with us further, please do respond to our info request or email us at TPNCPreviews@ncp.co.uk. Best regards, NCP
Reply from NCP National Car Parks
Good afternoon and thank you for sharing your Trustpilot review, we really appreciate hearing your feedback from contacting our team and our colleague Eric! Please get in touch with us at TPNCPreviews@ncp.co.uk should you need any other help. Best regards, NCP
The prompt and positive response to my…
The prompt and positive response to my question.
20 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Mary, good afternoon and many thanks for your recent review here on Trustpilot, we are delighted to receive your positive feedback! Please do get in touch if you need any other support. Best regards, NCP
Only interested in money not customer satisfaction
I have been left with a season ticket that I cannot use for a car park no longer owned by NCP. The new owners customer service is not fit for purpose and despite emails sent to NCP and chats in their app I am still out of pocket almost a month later. To add insult to injury they have sent me an invoice to renew my season ticket for a car park they no longer own and chased me for payment.
I have only had 1 months use of a quarterly season ticket and am out of pocket for having to pay to park elsewhere.
Update:5th September
Still waiting on a response after the email I was advised to send back NCP.
See their below response.
Still not able to use my season ticket and further out of pocket for parking charges elsewhere.
24 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Wendy, good afternoon and thank you for sharing your recent Trustpilot review, and we are sorry to hear how you have been inconvenienced. Please do respond to our info request or email us at TPNCPreviews@ncp.co.uk so we can get this resolved for you. Best regards, NCP
Warning others - break in and theft x2
Warning others
⚠️ Be very careful parking here.
Our car was broken into while parked at this NCP car park. The vehicle was damaged and belongings were stolen from inside, including brand-new items. It’s been an absolutely horrible experience to deal with.
What’s even more concerning is that since this happened, I’ve spoken to other people and heard that car break-ins at this car park appear to be a recurring issue. If I’d known how common this apparently was beforehand, I definitely would have thought twice about leaving the car here.
I’m posting this simply to warn other people. Don’t assume your car or belongings are safe just because you’re parked in an NCP car park. Take extra precautions and avoid leaving anything valuable inside.
23 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Lilly, good afternoon and many thanks for sharing your recent review, although we are so sorry to hear you have been impacted by criminal activity. Unfortunately, like many operators, crime can take place in our car parks and we will support the Police with any enquiries they may make. Please complete our webform here so we can ensure we have the incident recorded -> https://www.ncp.co.uk/help-centre/feedback-complaints/report-car-crime-vehicle-break-in-incident/. Best regards, NCP
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