Navigators Insurance Reviews 

179
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Utterly useless. Terminated my policy without telling me they wanted a new bank mandate. When I asked for a new quote they were twice the price of other marine insurers. In a crowded market there are... See more

Rated 5 out of 5 stars

Worked with Andrew on getting a new Home and auto quote . Let me tell you something...... Andrew was transparent and offered the best options available. I personally did my own research and called... See more

Rated 1 out of 5 stars

I had motorcycle insurance with them at a good rate for Yamaha R3 as I was thinking to upgrade to higher cc bike , I got a quote for a Yamaha R6 which they gave around 276 dollars a month which was qu... See more

Company replied

Rated 1 out of 5 stars

I am no longer a customer since end June 2018, yet I have received insurance renewal in the mail in August. Trust your office has updated systems to operate client files and yet my file has not been u... See more

Company details

  1. Money & Insurance

Information provided by various external sources

At Navigators Insurance we specialize in providing insurance solutions for every lifestyle. We don't mess around with insurance jargon, we get down to finding the right coverage for the things that matter most to you. Whether you're a home owner or tenant, whether you drive a car or an RV we are here to help. Navigators Insurance is part of McLean Hallmark Insurance Group Ltd.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

179 reviews

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1.6

All reviews

(179)

1 review in the last 12 months

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Rated 3 out of 5 stars

I dont think a got good service when…

I dont think i got good service when it come to renewal

21 August 2018
Unprompted review
Navigators Insurance logo

Reply from Navigators Insurance

Hi Dwight, sorry you feel you didn't receive our best service! We are working to improve our client experience and hope you have a better experience next time you need something from us!

Rated 1 out of 5 stars

I had motorcycle insurance with them at…

I had motorcycle insurance with them at a good rate for Yamaha R3 as I was thinking to upgrade to higher cc bike , I got a quote for a Yamaha R6 which they gave around 276 dollars a month which was quite good and I bought the motorcycle. Later when I called them again after buying the bike to give them Vin number and setup insurance , they said they made a mistake . They can’t insure me being an M2 rider .I wouldn’t recommend anyone these people , very unprofessional.

21 August 2018
Unprompted review
Navigators Insurance logo

Reply from Navigators Insurance

Hello Mr Karmjeet, Sorry you had a negative experience. M2 drivers are often difficult to insure as they are higher risk in the eyes of the companies we represent. We apologize for the mistake our agent made in the quoting stage and hope you were able to find coverage elsewhere.

Rated 5 out of 5 stars

Great insurance for Us Snowbirds

Great insurance and great price.
Thanks goodness we didn’t need to use it but will buy agin for next trip.

21 August 2018
Unprompted review
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Reply from Navigators Insurance

Happy to keep you protected for your fun in the sun!

Rated 5 out of 5 stars

Awesome

My agent ,Dylan Polfliet was courteous, friendly and very quickly got me the most suitable coverage at the best rate . What more can I say?

21 August 2018
Unprompted review
Navigators Insurance logo

Reply from Navigators Insurance

Glad to hear Dylan helped you out! We'll pass on the excellent review!

Rated 5 out of 5 stars

I was originally with state farm

I was originally with state farm, which switched to certas and the rates increased...I haven’t made a claim in decades and State Farm couldn’t do anything for me. I switched and am very happy with the rate and service from navigators insurance! I would definitely recommend this company if you feel like saving some money!

20 August 2018
Unprompted review
Navigators Insurance logo

Reply from Navigators Insurance

Vittorio, thanks so much for the great review!

Rated 5 out of 5 stars

you help me at all time

you help me at all time I am very happy

20 August 2018
Unprompted review
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Reply from Navigators Insurance

Dionne, if you're happy, we're happy!

Rated 3 out of 5 stars

Service depends on the agent you get on…

Service depends on the agent you get on the phone, when you call to inquire about your policy or a product.

20 August 2018
Unprompted review
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Reply from Navigators Insurance

Hi Elizabeth, we're sorry your experience was inconsistent. We are working to improve our client experience and appreciate your feedback!

Rated 4 out of 5 stars

No issues except minor paperwork…

No issues except minor paperwork mistake when moved to different company for coverage

20 August 2018
Unprompted review
Navigators Insurance logo

Reply from Navigators Insurance

Hi Anthony, I am glad we got that issue sorted for you! Thanks for leaving a great review!

Rated 5 out of 5 stars

It is excellent

It is excellent, but I am not a navigator insurance's client now.
Thanks

20 August 2018
Unprompted review
Navigators Insurance logo

Reply from Navigators Insurance

Thanks for the great review! Sorry you are no longer a client!

Rated 1 out of 5 stars

You guy's dealt with me like 💩when…

You guy's dealt with me like 💩I was nothing
when I got hit last December...... as much as i was injured and hurt your associates didn't care I was treated like a criminal from both Navigators and Wawanesa even when i wasn't at fault.... don't need nothing from you or your team as I work hard for mine. Rspect your clients and your clients will respect you....

20 August 2018
Unprompted review
Navigators Insurance logo

Reply from Navigators Insurance

Sorry you had a negative claims experience. Our records show that the claim was paid out and you dealt primarily with the insurance provider rather than us as a broker. Please let us know if there is anything further we can do for you.

Rated 4 out of 5 stars

Torn

I thought I was suppose to get cheaper insurance but all I have seen is I am basically paying the same for half the coverage so I am not sure if I should be angry with Navigators or our dumb politicians........besides this fact I am satisfied with Navigators!

20 August 2018
Unprompted review
Navigators Insurance logo

Reply from Navigators Insurance

Hi Frank, sorry you're not happy with your rates and coverage. If you have concerns, give our service team a call about your coverage. On the topic of rates, you're right, we don't decide those. Most insurance companies have been taking rate increases over the last few quarters causing rates to go up - even for drivers with clean records. Always happy to help!

Rated 1 out of 5 stars

Terrible experince, stay away!

Please stay away from this company. They will only reply to your e-mails and phone calls when it suits their needs. They will tell you a price over the phone and you will get billed something completely different. furthermore, you will have to pay a penalty to cancel your insurance as I did for ($800). Stay away from this company and intact or it will cost in the end. Save yourself stress and money by choosing anyone but this company!!!!!!
You've been warned!!!!!

Edit*
As per their reply saying their quoting tools may not be accurate?? I get if their numbers are off by a couple dollars but when it's a $100 a month difference?? Your faulty tools cost your customers an extra $1000 a year? And as for the cancellation fees, I never agreed to be put under a plan with that kind of risk, I would have rathered have paid first and last than to be stuck with a $1000 cancellation fee from intact.

When my drivers abstract changed I emailed you guys twice asking to find a cheaper plan, no answer. I called multiple times, no answer. I could only get a hold of my broker when my policy expired and that's how I ended up with the intact policy with an $800 cancellation fee.

20 August 2018
Unprompted review
Rated 5 out of 5 stars

The Account Managers are always…

The Account Managers are always professional and helpful and do their due diligence in following up on the requests. Keep up the good work!

20 August 2018
Unprompted review
Navigators Insurance logo

Reply from Navigators Insurance

Hi Ravinder,

Thanks for the great review!

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