National Debtline Reviews 

331
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable, kind, and empathetic staff who provide clear, practical debt advice completely free of judgment. People feel significantly relieved after speaking with the team, noting that the helpful guidance simplifies complex financial situations and puts everything into a much better perspective for the future. However, some people mentioned experiencing frustrating waiting times on the phone before managing to connect with an advisor. A few reviewers also felt rushed during their conversations, noting that certain handlers seemed impatient or eager to end the call.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their compassionate,... See more

Customer service

Clients share positive opinions on customer service, highlighting that advisers are patient, understanding,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting compassionate support, helpful... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the website is extremely easy... See more

Customer communications

Customers consistently note ambiguous experiences with customer communications, expressing both deep... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Patience in collecting the relevant info from me, then very clear feedback on the process and next steps I needed to take. Gave me confidence to proceed without spending money on lawyers (at least fo... See more

Company replied

Rated 5 out of 5 stars

I had to deal with an issue that I had never came across and required advice. I was given an advice that wasn't what I expected but it seemed the correct advice which I followed and time will tell if... See more

Company replied

Rated 5 out of 5 stars

Wow, what a life saver! This company is incredible. I spoke with a wonderful lady, that she was knowledgeable, kind, empathetic, effective, clear, professional and reassuring. I was given free resou... See more

Company replied

Rated 5 out of 5 stars

Debtline was there for me when I didn’t know where to turn. It provided confident and useful advice and put me in touch with the correct path for my family personal circumstances. I will use it and am... See more

Company replied


Company details

Written by the company

National Debtline is a charity run by the Money Advice Trust. Working in England, Wales and Scotland, we have helped millions of people deal with their debts. We provide free, independent debt advice over the phone and through our webchat service. We've been helping people in the UK with debt since 1987.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

331 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(331)

221 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Helpful understanding gave clear advice. Helped me understand the process.

5 March 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We're pleased to hear we were able to give you clear advice. Kind Regards, National Debtline

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Told me things I didn’t even know. So much useful information. Thank you!

2 March 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We're pleased to hear we were able to give you useful advice. Kind Regards, National Debtline

Rated 5 out of 5 stars

It was helpful

They were quite helpful.

6 March 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We're pleased to hear we were able to help you. Kind Regards, National Debtline

Rated 5 out of 5 stars

Fantastic advice

Fantastic advice, and reassurance knowing that there is help out there. I would definitely recommend National Debtline as they genuinely want to help people without being judgemental or patronising.

27 February 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We're pleased to hear you received good advice that helped you. Kind Regards, National Debtline

Rated 4 out of 5 stars

The service is great staff have…

The service is great staff have experience and time to deal with their customers in a professional manner.

18 February 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We're pleased to hear we were able to help you. Kind Regards, National Debtline

Rated 5 out of 5 stars

The service is great

The service is great, staffs have the experience and time to deal with their customers in a professional manner. I can recommend this service to my friends and family with no worries.

26 February 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We're pleased to hear you found our service great. Kind Regards, National Debtline

Rated 4 out of 5 stars

Excellent support network full of…

Excellent support network full of information at a very speedy pace but I didn’t like the links being lost once the webcast ended., I didn’t know where to go find that information

26 February 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We're pleased to hear we were able to help you. Kind Regards, National Debtline

Rated 5 out of 5 stars

I recently lost my job and fell into…

I recently lost my job and fell into debt. National Debtline allayed my fears

23 February 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We're glad to hear we were able to help. Kind Regards, National Debtline

Rated 5 out of 5 stars

Debtline was there for me

Debtline was there for me when I didn’t know where to turn. It provided confident and useful advice and put me in touch with the correct path for my family personal circumstances. I will use it and am using their tools to help me plan the next steps. It’s not a magic wand but it really helps to order your thoughts when everything is seeming so hopeless and troubling. The service is free so no strings and no cost.

17 February 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We're glad to hear we were able to help and you have found our advice useful. Kind Regards, National Debtline

Rated 5 out of 5 stars

Great services

Great services

20 February 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We're pleased to hear you have found our services great. Kind Regards, National Debtline

Rated 5 out of 5 stars

Excellent service, highly competent

Patience in collecting the relevant info from me, then very clear feedback on the process and next steps I needed to take. Gave me confidence to proceed without spending money on lawyers (at least for now)
Just be patient waiting for the call to be answered

19 February 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We're pleased to hear you have found our services excellent and that we were able to help. Kind Regards, National Debtline

Rated 5 out of 5 stars

They just helped me get the right…

They just helped me get the right advice and all my finances in order

5 February 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We are pleased to hear we were able to help. Kind Regards, National Debtline

Rated 5 out of 5 stars

For debt management National debt line…

For debt management National debt line is a great service. It will put your mind at rest by giving you great advice on how to manage your current debt situation.

2 February 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We are pleased to hear you received great service from us. Kind Regards, National Debtline

Rated 5 out of 5 stars

Helpful and made sense when explained…

Helpful and made sense when explained in understandable language

2 February 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We are glad to hear you found us helpful and easy to understand. Kind Regards, National Debtline

Rated 5 out of 5 stars

Debt advice

Extremely helpful and really made me feel the pressure was off a little, having the right advice and knowing what I had to do next. Still on going so if I need more help I will definitely be turning to nation debtline. They made it seem alot easier. Thank you

21 January 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We are pleased to hear you found us helpful. Kind Regards, National Debtline

Rated 5 out of 5 stars

Very easy to get hold of

Very easy to get hold of, quick to help you and show you all different ways of getting help Would highly recommend to anyone who needs help

1 February 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We're pleased to hear you would highly recommend us and that we were quick to help you. Kind Regards, National Debtline

Rated 5 out of 5 stars

Well worth the call

Knowledgeable, frienldy and very helpful people on the end of the line. Humans who care and do what they say they will.

30 January 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We're pleased to hear you found our advisers friendly and knowledgeable. Kind Regards, National Debtline

Rated 5 out of 5 stars

Both advisers were knowledgeable

Both advisers were knowledgeable, helpful and reassuring. The information and advice they provided was extremely useful and my queries were clarified

4 February 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We're pleased to hear you found our advisers helpful and knowledgeable. Kind Regards, National Debtline

Rated 5 out of 5 stars

GOOD SERVICE

8 February 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for your review. We're pleased to hear you found our service good. Kind Regards, National Debtline

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look