National Debtline Reviews 

338
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally kind, knowledgeable, and patient when dealing with sensitive financial situations. People consistently note that the professional advice received is thorough, practical, and completely free of judgment, making it much easier to plan future steps. However, some people mentioned experiencing frustrating communication hurdles, including exceptionally long telephone wait times, unexpected disconnections, and persistent unwanted follow-up calls. A few reviewers also felt distinctly rushed during their lengthy conversations, noting that certain advisors seemed overly eager to end the discussion instead of providing proper support.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that advisors are very helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that advisers take the time to... See more

Service

Clients share positive opinions on service, describing it as an excellent, compassionate, and free resource... See more

User experience

Users describe satisfaction with user experience, highlighting clear guidance, accessible webchat options,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Patience in collecting the relevant info from me, then very clear feedback on the process and next steps I needed to take. Gave me confidence to proceed without spending money on lawyers (at least fo... See more

Company replied

Rated 5 out of 5 stars

I had to deal with an issue that I had never came across and required advice. I was given an advice that wasn't what I expected but it seemed the correct advice which I followed and time will tell if... See more

Company replied

Rated 5 out of 5 stars

Wow, what a life saver! This company is incredible. I spoke with a wonderful lady, that she was knowledgeable, kind, empathetic, effective, clear, professional and reassuring. I was given free resou... See more

Company replied

Rated 5 out of 5 stars

Debtline was there for me when I didn’t know where to turn. It provided confident and useful advice and put me in touch with the correct path for my family personal circumstances. I will use it and am... See more

Company replied


Company details

Written by the company

National Debtline is a charity run by the Money Advice Trust. Working in England, Wales and Scotland, we have helped millions of people deal with their debts. We provide free, independent debt advice over the phone and through our webchat service. We've been helping people in the UK with debt since 1987.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

338 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(338)

229 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent support and genuinely…

Excellent support and genuinely compassionate service

I cannot recommend National Debtline highly enough. From the very beginning, they were incredibly professional, compassionate and understanding about my situation.

They took the time to listen without judgement and went through everything with me carefully, step by step. They helped me understand my debts, look at my options and bring everything together into a much clearer and more manageable picture.

What stood out most to me was the genuine compassion and reassurance they showed throughout the process. Dealing with debt can feel extremely overwhelming and stressful, but they made me feel supported rather than judged. They explained everything clearly, answered all of my questions and guided me through each stage at a pace I could understand.

I am extremely grateful for the help and support I received. It was a huge comfort knowing I had someone knowledgeable and understanding helping me through what had been a very difficult situation.

Thank you to the whole National Debtline team for the fantastic service. I would absolutely recommend them to anyone who is struggling with debt and needs professional, compassionate and non-judgemental support.

19 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Hi CG, thank you for sharing such a positive review of National Debtline. We're glad our debt advisers were able to support you through your situation.

Rated 5 out of 5 stars

Life’s saver

Because if I don’t see help,my health issues might get to something serious, but I thank God I found the National debline

18 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Hi Kunle, thank you for your review. We are here any time you are in need of support.

Rated 5 out of 5 stars

8910

The company explained what you can do i can do once l have debt problems or how i can sort it without worried. I have great and excellent experience

14 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thank you for sharing your positive review.

Rated 5 out of 5 stars

Brilliant company

Brilliant company, staff were friendly, kind and very compassionate.

15 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thanks Nicola for your positive review of our service and staff.

Rated 5 out of 5 stars

Staff very informative and…

Staff very informative and Professional.
They help with their means to work with

4 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Hi Sherena, thanks for your positive review of our debt advisers.

Rated 1 out of 5 stars

Shockingly bad experience from a female advisor.

After being on the phone to an advisor for over an hour, going through my personal circumstances, life, promises of follow ups and more from her, she clearly had enough of the call and decided it was her lunch time.

She ended the call without giving any help, support or the promised follow up emails. I have been left hanging and still in the same situation as i was before and questioning myself constantly.

I would not put on here the full details as it was a very personal call. I would choose a different provider of help if you are reading this.

28 August 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Hi HonestReviews, we're sorry to hear you had a bad experience with National Debtline. If you would like to make a complaint you can do so online, by phone, or email. You can find more information here: https://nationaldebtline.org/policies/complaints/

Rated 5 out of 5 stars

It's always worth making the enquiry!

The advisers provided constructive and detailed advice on what I needed to do. There were no guarantees as it was a last minute effort to resolve a difficult situation. They explained what was needed which provided an opportunity to at least attempt a resolution. I followed the advice and it worked. I had exhausted all other areas prior to contacting them so I was feeling quite low at the stage I called, so speaking to their advisers and finding a possible alternative was extremely helpful. I would however encourage to contact them as soon as possible to make it easier on yourself.

3 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thanks Vanessa for sharing your positive review. We are so glad you contacted us and that we could help your situation.

Rated 5 out of 5 stars

Dept is daunting

Dept is daunting! But the team at National Debtline are so helpful & understanding give them a call or get in touch to get things sorted.

11 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thanks for your positive review Graham!

Rated 4 out of 5 stars

I would like someone to contact me some…

I would like someone to contact me some advice about enforcement agents coming to my house to remove my goods

11 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Hi Dean,
For advice, you can contact National Debtline via phone, call us on 0808 808 4000 to speak to an adviser.
Or you can speak to an adviser online via webchat: visit https://nationaldebtline.org/get-help/webchat/ to use webchat.

(open 9am-8pm Monday to Friday and 9:30am-1pm Saturday)

Rated 5 out of 5 stars

Very helpful

Very helpful, listened with no judgement at all

26 August 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thanks for your review Anna, we're glad you found the service helpful.

Rated 5 out of 5 stars

The Very Best Advice

I was so nervous. I was put at ease with friendly conversation and advice. I was so pleased I called. Anne was the best advisor I have ever had. Wonderful patience and friendly advice. I would thoroughly recommend to anyone.

5 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thanks for your review Christopher, we will pass on the positive feedback to Anne.

Rated 5 out of 5 stars

Really helpful supportive couldn't do…

Really helpful supportive couldn't do enough for me, took a weight of my shoulders, I know that they are there for me continuing to help me through difficult times..fantastic service

4 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thanks for your review David. We are so glad to hear that a weight has been lifted off your shoulders.

Rated 5 out of 5 stars

Great service

Great service and they provided links to key sites. Webchat was easier than ringing their contact number

2 September 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thanks Rebecca for your positive review of our webchat service.

Rated 4 out of 5 stars

Because they were able to make me…

Because they were able to make me understand and the laws going on with the organisation and how I can react positively to all the people I was having debt with
Thank you National debt line

26 August 2026
Unprompted review
National Debtline logo

Reply from National Debtline

Thanks Rose for your positive review of our service.

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