Patience in collecting the relevant info from me, then very clear feedback on the process and next steps I needed to take. Gave me confidence to proceed without spending money on lawyers (at least fo... See more
Company replied
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National Debtline is a charity run by the Money Advice Trust. Working in England, Wales and Scotland, we have helped millions of people deal with their debts. We provide free, independent debt advice over the phone and through our webchat service. We've been helping people in the UK with debt since 1987.
United Kingdom
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Replied to 84% of negative reviews
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Overwhelming had a great time having conversations with this company!

Reply from National Debtline
Excellent support and genuinely compassionate service
I cannot recommend National Debtline highly enough. From the very beginning, they were incredibly professional, compassionate and understanding about my situation.
They took the time to listen without judgement and went through everything with me carefully, step by step. They helped me understand my debts, look at my options and bring everything together into a much clearer and more manageable picture.
What stood out most to me was the genuine compassion and reassurance they showed throughout the process. Dealing with debt can feel extremely overwhelming and stressful, but they made me feel supported rather than judged. They explained everything clearly, answered all of my questions and guided me through each stage at a pace I could understand.
I am extremely grateful for the help and support I received. It was a huge comfort knowing I had someone knowledgeable and understanding helping me through what had been a very difficult situation.
Thank you to the whole National Debtline team for the fantastic service. I would absolutely recommend them to anyone who is struggling with debt and needs professional, compassionate and non-judgemental support.

Reply from National Debtline
Because if I don’t see help,my health issues might get to something serious, but I thank God I found the National debline

Reply from National Debtline
The company explained what you can do i can do once l have debt problems or how i can sort it without worried. I have great and excellent experience

Reply from National Debtline
understanding lots of support which is what i needed

Reply from National Debtline

Reply from National Debtline
Brilliant company, staff were friendly, kind and very compassionate.

Reply from National Debtline
Staff very informative and Professional.
They help with their means to work with

Reply from National Debtline
After being on the phone to an advisor for over an hour, going through my personal circumstances, life, promises of follow ups and more from her, she clearly had enough of the call and decided it was her lunch time.
She ended the call without giving any help, support or the promised follow up emails. I have been left hanging and still in the same situation as i was before and questioning myself constantly.
I would not put on here the full details as it was a very personal call. I would choose a different provider of help if you are reading this.

Reply from National Debtline

Reply from National Debtline
The advisers provided constructive and detailed advice on what I needed to do. There were no guarantees as it was a last minute effort to resolve a difficult situation. They explained what was needed which provided an opportunity to at least attempt a resolution. I followed the advice and it worked. I had exhausted all other areas prior to contacting them so I was feeling quite low at the stage I called, so speaking to their advisers and finding a possible alternative was extremely helpful. I would however encourage to contact them as soon as possible to make it easier on yourself.

Reply from National Debtline
Dept is daunting! But the team at National Debtline are so helpful & understanding give them a call or get in touch to get things sorted.

Reply from National Debtline
I would like someone to contact me some advice about enforcement agents coming to my house to remove my goods

Reply from National Debtline

Reply from National Debtline
I was so nervous. I was put at ease with friendly conversation and advice. I was so pleased I called. Anne was the best advisor I have ever had. Wonderful patience and friendly advice. I would thoroughly recommend to anyone.

Reply from National Debtline
Really helpful supportive couldn't do enough for me, took a weight of my shoulders, I know that they are there for me continuing to help me through difficult times..fantastic service

Reply from National Debtline
Great service and they provided links to key sites. Webchat was easier than ringing their contact number

Reply from National Debtline
Because they were able to make me understand and the laws going on with the organisation and how I can react positively to all the people I was having debt with
Thank you National debt line

Reply from National Debtline
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