National Tyres and Autocare Reviews 

I ordered tyres for mobile fitting and, despite National Tyres having my order for four days, they cancelled at the last minute.

After waiting 17 minutes to get through to customer service, I was told I could instead take the car to a branch for fitting. Unfortunately, I had a major puncture and specifically booked mobile fitting because the vehicle wasn't really drivable. I was willing to compromise by jacking the car up, removing the wheel and taking it to a nearby garage myself.

After rearranging my week to make this work, I was then told at the last minute that this wasn't an option either.

At that point I cancelled the order because I no longer had confidence that the tyres were actually available or that a fitter would turn up. One of the advisors explained that they use outsourced mobile fitters, which may explain the issue.

My advice would be that if you live outside a major city, or if you need tyres fitted urgently, think carefully before relying on their mobile fitting service. I've used National Tyres successfully in the past, which makes this experience even more disappointing, but the lack of communication, repeated last minute changes and customer service wait times of up to 20 minutes were extremely frustrating.

Fantastic customer service from Neil, who ordered my tyres promptly, through to Matthew who fitted them. Both chaps were so helpful and provided fast efficient service with due care and attention. I will be back for my rear tyres when they are due! Thank you.

mark aschroft used to be g now he quit and its gone downhill request he returnes my fav mechanic always love mark

National Tyres were very helpful. My insurance auto protect was the issue. Nether the less the staff at national tyres continued to chase for a reply for 2 hours and were very informative at each step. I actually feel sorry for these guys having to deal with such incompetent insurances. I would highly recommend.

Khiam and Shabaz did an amazing job and were extremely efficient and thorough. we will absolutely be using them again. highly recommend.

NATIONAL TYRES BRISTOL.Iam extremely disappointed with the service I received.
I took my 2014 Mercedes-Benz B-Class to this garage for a full service and to have the front right lower suspension wishbone arm replaced. Before the work was carried out, the car was not making any noises when turning left or right.
After collecting the vehicle, I immediately noticed a noise when turning. I returned to the garage and was told the problem was not related to their work and that I needed to replace the front right and left stabiliser links. Trusting their advice, I paid for this additional work to be done.
Unfortunately, even after replacing both stabiliser links, the exact same noise remained. I was then told that everything was fine and that there was nothing wrong with the car, despite the fact that the issue only started after their original repair.I have now spent close to £1,000 and the problem remains unresolved. Instead of properly diagnosing the fault, I feel I have been encouraged to spend more money on parts and repairs that have not fixed the issue. The lack of accountability, poor diagnosis, and unwillingness to investigate the problem properly has left me with very little confidence in this garage.
I would not recommend this garage based on my experience and would advise others to seek a second opinion before agreeing to additional repairs.

Took my partners car here for 2 new tyres a few weeks back, had prebooked the fitting online. The guys super helpful, and even fitted a new rear bulb for us as hadn't realised it was out. Excellent friendly service! Great prices! Highly recommended

I had an 11am appointment, when I arrived the staff said that was just a drop off time, it could be up to two hours, leave the car, go away and we will call you.This was not feasible so I waited more than 1.5 hours, they took in every other car before me although they were aware I was waiting.they were rude and unhelpful, possibly because I am elderly and female so I was put at the back of the queue.Not a good experience. Avoid

Gave me the wrong information and when lied to try and get work done.

Kristian and the team at Leicester Blackbird Road were amazing, they chased the tyres I ordered and let me know when they had arrived, then super quick fitting.

Paid £40 for a 4-tyre warranty, but resolving a simple slow puncture has become an absolute ordeal. I have had to visit this garage multiple times. First, I was told it was fixed, but it wasn't. Then, a replacement tyre was ordered, but my fitting appointment was abruptly cancelled and the tyre was sent back. When my partner came in to get answers, the staff were incredibly rude to her, and my phone calls are now being ignored. I am here today because visiting a garage 10 times for a single warranty claim is completely unacceptable. I need to speak with the branch manager immediately to get this sorted.

Beware!! Overinflated prices underhand practices!!

As a Halfords premium motor club member, I had originally been booked in for an MOT at a nearby garage. Due to an availability issue I was then moved to National tyres as they are now the same company. My MOT failed as I needed two new tyres which thankfully National could accommodate at the time. When I went to collect the car I asked if I could claim any discounts on the tyres with my premium membership and was told I couldn’t and any discounts had already been applied. I was also not given an invoice due to printer issues.

I checked the online price at home and the price I had been charged was over £80 more. I have since received my invoice electronically that quoted I could have saved £71 pounds if I had a premium membership (which I have!).

After raising a complaint the garage have called to offer me £15 back (updated refund is now £50:20) Absolute joke, I will continue via the Halfords complaint procedure.

I attended yesterday to the branch on Green Street in Warrington with a problem with my windscreen wipers. The guys who dealt with me were helpful professional and friendly and dealt with the problem very quickly. I was extremely impressed

Efficient and courteous. I will use again.

I have been coming here for a few years now for an MOT and Mohamed (technician) and Suresh (service advisor) are excellent! They both give solid advice and do their work diligently. Always friendly, polite, professional and trustworthy!!

I get a phone call when the car is ready to collect and they explain any issues to me when I arrive. I also receive an email containing a PDF of the receipt and final vehicle health report which details the work completed, things to keep an eye on and anything that needs fixing.

5/5 service every time. Thank you gents!

Had a brilliant experience here today for a mot. The guys working here was welcoming, fast and efficient. Couldn’t be happier would highly recommend and will be back! Thank
You.

Poor customer service, Not helpful at all. Worst attitude of the staff . they don't even care if you stand by the counter

Best tyre place that I have used.
Very friendly, helpful and informative staff, communication is top class. I had ordered and paid for the wrong tyre online and it was all sorted for me with the correct tyre with no further cost.
On my second visit the staff also extremely helpful and lots of advice was given. Thank-you got looking after my car so well.

Simon and his team at Bishop Auckland did a great job fitting my 4 new tyres. Appointment went smoothly and car returned quickly. Very helpful team!

I had a wheel alignment appointment booked for Saturday 06.06.2026 afternoon Egham branch. Prior to the appointment, I received a call from National Tyres asking whether I could come in earlier. Unfortunately, I was unable to do so, so I attended at the original time of my booking.
When I arrived, I was informed that the technician responsible for carrying out the wheel alignment had already left for the day. It then became clear that the reason for the earlier phone call was related to the technician's availability. However, this was never explained to me during the call. Had I been informed that the service would not be available at my scheduled appointment time, I could have made alternative arrangements.
I am extremely disappointed with the way this situation was handled. I attended my appointment at the agreed time only to find that the service I had booked could not be provided. As a result, I requested a refund.
Given this experience, I do not intend to use National Tyres again in the future.