After doing the lottery ever since it started I'm not going to do it anymore. A pathetic 2m jackpot not won. The second prize of 1m not won. 80 % of prizes won were an uninspiring £10 or £1 (not even... See more
Company replied
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After doing the lottery ever since it started I'm not going to do it anymore. A pathetic 2m jackpot not won. The second prize of 1m not won. 80 % of prizes won were an uninspiring £10 or £1 (not even... See more
Company replied
I won’t be playing anymore , they really spoiled the national lottery with the new changes . Bring back break-even as the minimum Match 2 = £2 back or a free Lucky Dip. It should never be less than... See more
Company replied
Can I leave a review with zero stars? No? Okay so without fail, every week I have the same problem with this site. I enter my correct login details and the login button is always greyed out. I have no... See more
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Won £1 on the lottery. That's an insult. Costs £2 to play. Received an email informing me I've won something. Imagine the disappointment when I read I'd won a £1. Looks like the lottery is becoming a... See more
Company replied
Official UK National Lottery website. Buy tickets and get results for EuroMillions and Lotto. Play online Instant Win games.
United Kingdom
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Don't bother with the powerball. The odds are so crap of winning anything due to they've increased the amount of numbers you have to select plus a £4 price tag. Needs stopping. Just encouraging bad gambling.

Reply from The National Lottery
I have done the lottery from day one, over 30 years. I did a calculation on the lines I have done every week and it adds up to over £20,000. My highest win was £94 for 4 numbers many years ago and a few £10 and £30 prizes. I am pretty confident to say it will not amount to more than £300. Now the time has come to call it a day, just feel like I am literally been robbed every week with the new system and please don’t give a reply of you get two chances to win £1m. More like they can give less in prizes, fill their own pockets and give same amounts to charity. Online events like dream house etc will now get my money. Powerball…what a joke 😂
Shockingly bad since take over, US lottery, taking ££ and payments over 30 years. Wtf is that about. I won't be back. How many people have stopped playing since the take over . I suggest millions.

Reply from The National Lottery
"Congratulations you have won a prize "
Keep your £1 prize
Time to kick the lottery into touch
Terrible now..won a pound for 2 numbers, lol, and 4 numbers you only get 50 quid, total rip.of now and I'll buy premium bonds now as the lottery is now pure greed

Reply from The National Lottery
I used to play every week. Now play once a month, never win anything worth talking about.
Used to win on scratch cards aswell, but this company, you hardly get any winners, and when you do, it's always £5, nothing higher.

Reply from The National Lottery
when i put money in to my lottery account its instant when after having a few wins which would not even buy one ticket i decide they must think we are all mugs so i will cash in my winnings and according to them it could take 3/5 days.

Reply from The National Lottery
Winning £1 is a joke. No one entering a national lottery would ever want a prize that small.

Reply from The National Lottery
Since this new company took over checking £1 winnings is a joke, and the huge lottery amounts going to 1/2 players is also a joke, start making more winners and perhaps your loyal players will come back, I have reduced my players and may stop playing soon.
Just made my3rd or 4th phone call to lottery requesting a prize of £30 I won in May 2026.They are going to send a cheque which they do not know how long will take.I have finally given up and told them to give it to charity or keep it themselves.Customer Service is bad,rude and could not care less attitude.I do notgamble much but this has taken all the fun out of it.Also the app is not good.
As from today I’ve stopped playing the national lottery it gone down hill since this new company took over. This new company should be investigated by a government watchdog.
Bring back Camelot
The lottery is a huge waste of money and it took me over 20 years to realise this. They have slowly increased the amount of numbers whilst simultaneously reducing the chances of winning. Disgraceful way of ripping of people
Iv been playing years over 4 years iv complained till im blue in face on phone about insta win games online being so poor and takes years to even win anything decent its a joke took me over 4 years to win biggest ever about 125 pounds joke it literally takes and takes over and over and never any good wins it like is designed to give low wins and never anything good so u always down how are they getting away with this they need a investigation and give me my money bk it is just a fancy fun scam to give u the illusion u win big but never do
What have they done? The normal lottery is terrible and not worth playing. I’ve just won £1 for matching 2 numbers. Whoopee! What a joke. The app is appalling and its like they have gone back in time!

Reply from The National Lottery
Firstly jack is a stupid AI because how the heck is a game that cost £2 play and you get a pound back how can you class that a win oh and yeah gives the player more ways to play well how is that possible because you cant play another main game as it cost £2 so what option is left thunderball or one of your stupid odds of a £1 scratch card well news flash they are just as bad as this tripe your scamming the british public from their hard earn money for a so called chance of winning big well £60 spent and yeah j forgot i won a small prize and over the last 3 draws £3 so what about ghe other £57 forgot again i m helping fund so nany good causes but no im not im just funding all loose big fat profits
I think its disgusting you pay £2 to win £1 they have gone back to the prize fund when the lottery started years ago when it was only £1 to play myself and a lot of people I know won't be playing anymore unless it goes back to winning a lucky dip or £2 and £30 for 3 numbers

Reply from The National Lottery
I have been playing the lottery for many years now and now all I win lately is £1 not even a free lucky dip anymore so I think I will be looking elsewhere since this company has taken over it has gone down hill

Reply from The National Lottery
Very disappointed with the new game, all these ridiculous prizes of £1 or £2 each week.
Scrap this please !
Go back to old method.

Reply from The National Lottery
What have I missed?
Tonight, Powerball is being advertised on the National-Lottery website as having an estimated jackpot of £467 million, which when converted at the current $ rate, equates to $630,870,300.00. However, the current Powerball jackpot is, at this moment in time, in the USA, being advertised as the 8th highest jackpot in the history of the Powerball, at $905,000,000.00, which equates to £669,923,754.53.
Whilst on the topic,... why is the jackpot paid over 30 years if the fortune is won by a UK resident, when, if the prize is won by an American citizen, there is an alternative of taking a lump sum as well?
I am aware that I may well be missing something within the terms of the lottery contract, so if a kind soul would care to explain I would be appreciative.
Many thanks.

Reply from The National Lottery
I’m disappointed with the recent National Lottery app update, before the update everything worked perfectly, I had all my favourite numbers saved and could easily check my tickets and results, now my saved numbers have disappeared, the app sometimes doesn’t load properly and checking previous tickets is much more difficult, I’m also disappointed with the new Powerball, a £446 million jackpot sounds impressive but paying £4 per play for a prize paid over 30 years simply doesn’t seem worth it, I’ve personally decided to boycott Powerball and I would encourage other players to do the same, I’ve also started cutting back on other games and now I mainly stick to set for life and Lotto and don’t even play EuroMillions anymore, overall the recent changes have made the National Lottery experience worse rather than better

Reply from The National Lottery
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