The National Lottery Reviews 

I’m disappointed with the recent National Lottery app update, before the update everything worked perfectly, I had all my favourite numbers saved and could easily check my tickets and results, now my saved numbers have disappeared, the app sometimes doesn’t load properly and checking previous tickets is much more difficult, I’m also disappointed with the new Powerball, a £446 million jackpot sounds impressive but paying £4 per play for a prize paid over 30 years simply doesn’t seem worth it, I’ve personally decided to boycott Powerball and I would encourage other players to do the same, I’ve also started cutting back on other games and now I mainly stick to set for life and Lotto and don’t even play EuroMillions anymore, overall the recent changes have made the National Lottery experience worse rather than better

Surprise Surprise.. The national lottery replied back on my review after 2 days to say they had jackpot winners(I already updated my review that night) .. Lets see when we have the next one.. They have not replied for past few weeks when we have no winners and they surely are reading comments but only reply back wheb they want to use this last draw for marketing purposes that they had 2 jackpot winners.. Let see when we get the next jackpot winners.. We are all watching the sequences of JACKPOT winners not your average 1 millionaire per draw.... Nobody likes or want this new format... Show us the Real study that players wanted this format..

Today I have cancelled my National Lottery account I’m totally dissatisfied with the new format and the new forecast for prize money. It’s a rip off and they have destroyed the game for greed.
I had account from day one and I wasn’t even asked why which says it all it’s all about profit for them why have they been allowed to do this as charity’s are receiving the lowest awards ever.
Shame on you.

When you play this just think you probably won’t win !!!! £4 for one line and no hope in hells chance to get anything !!! Why don’t they make more winners ? Or more chances ? Also online win games are crap … played £6 won £1 !!! No wonder they can give all the charities money all the time with our hard earned money… I don’t think they have ever read any of these reviews !!! A complete bag of plop !!

I don't understand why they changed the prize breakdown, or gave us 2 chances on each line. They make it sound better, but actually it's worse. What is the point of winning a £1 for 2 numbers ? It's also now £10 for 3 numbers. That's gone back in time. £30 for 3 numbers was a much better prize. Makes you wonder if it's worth it.

Like a lot of reviewers i think the 2 chances of winning, but at one third of the prize at lower tier, match 5 balls downwards, is a backward step.

& sure, the expansion of the numbers to pick from have made "the impossible dream" not just "near impossible" but also no fun. Just logged on to find my amazing prize of half the ticket price.

But my main reason for 1 star is the new Powerball game. Do people know that we are actually playing the American game, but they pay $2 for a ticket & we pay £4 (approx $5.36) for the same ticket. Good luck subsidising the prize pot for the next winner in the USA.

The new lotto prizes are so poor it's pathetic the cost of a ticket is more than you can win and to win any amount of money is all wrong you have totally let the yourselves and the whole country down with your total greed for your own pockets.

Unaware that there's apparently a double lotto ? I placed my usual favourite numbers and a lucky dip
It repeats the numbers on the line below and the charge is £8 !
So £2 for every line instead of £4
I have quiered this several times with customer service.
I spoke yesterday to an advisor who advised me about thisnew " double lotto " they informed me,there are now separate draw games it apparently,increases your chances of winning although. It will definitely be a lower value win ...
Unfortunately I've decided not to play this anymore I feel the national lottery haven't been tansparent on this .
NB: to national lottery response no just one day

Profits over player satisfaction! Recent changes haven't improved customer satisfaction it's done the opposite. Have played since the beginning I'm now reflecting whether the 'you've won a small prize" is actually worth it! Who thought of the change....not great marketing!

I have always done the lottery. It's just a bit of fun. I do it just once a week now £4 on the power ball on a Saturday. I've reckoned with average luck, I should get around half my money back on a year's gamble. At the end of the day, it is just entertainment, thinking what you would do with the money !

Exceptionally poor customer service.

I logged a complaint with National Lottery on 7 July relating to an issue I was having updating my account details. I received a response stating that the issue had been passed to the relevant department for review. I have heard absolutely nothing since despite me having sent several follow up emails asking for an update.

I assume that the volume of complaints they receive must be unmanageable, or maybe it’s simply that they just couldn’t care less.

Unfortunately, you have to give at least one star.

In my opinion, people need to take a much closer look at how the UK National Lottery is now operated, where the money goes and how much actually comes back to ordinary players and good causes.

I’ve completely lost faith in it. What was sold to the public as something that would benefit the country now feels increasingly like another system designed to take money from people while generating huge revenues.

I think there needs to be far greater transparency and public scrutiny around the operator, the profits, the government’s involvement and exactly where all the money ends up.

Personally, I think it’s a con and I won’t be playing it again.

This new lotto is rubbish, I mean we do it for a chance of winning, buy they need to scrap it or at least better the odds by removing 2 numbers,

What is the point of winning £1 on the Lotto, it doesn’t even buy you another ticket…remove the two draw option and put back the lucky dip win. I know new companies want to make a thing their own but this is not working for you. Along with others, I am reducing my spend as it isn’t working for me anymore.

Ridiculous prizes now. Syndicate 12 players and my 5 lines twice a week will cease

Why can’t the lotto organisers see that the new changes are not popular. I really don’t care about getting two draws from £2. Just make it 2 draws for £1 each and let the purchaser decide if they want to risk £1 to likely win £1 if they manage to win anything. Winning £1 on a £2 play is not a win. The payback given to those on a rollover is now pathetic compared to what it was. Someone in charge should be able to see that this was not a good idea.

This company is now a rip off. 3 numbers now £10 2 numbers now a £1 no lucky dip. You are now being ripped off with a company that are looking to make vast amounts of money for their shareholders, nothing else. As for their games total rip off you get on the features and get nowt.? Total rip off people plenty making loads of money out of us.Now we have Powerball £4 a time. Corporate greed,got to ask why we didn’t give it to Branson, no profit,corporate greed.We are now being taken for mugs,wake up we have no chance.

I've spent 13 250£ on National lottery games in the last 6 years. I'm not proud of it.

My biggest win ever came few months ago - 54£.

I won't spent even one more penny.

That's all I wanted to say.

A massive scam. Stop wasting your money please

Should be investigated. Total con. Entry £2 for Wednesdays lottery. Won a £1!!! How is that legal