Nandos Reviews 

Amirah was brilliant at Bromley Nandos. She broke down what would work for us and was very polite, clear and courteous

I was well attended to by Munira and MJ at the Nando's Westfield Stratford location on 30th June at around 10pm

Munira ensured I was satisfied with my meal, providing replenishment to the sauces and cutlery which ran out. I like to interact with staff and Munira was very pleasant, engaging with my questions m! I would trust her to bring me food.

MJ was cheerful, provided help in serving me ice cream! I would come back just due to my experience that day.

The food itself was not as good as it used to be and portions are a lot smaller! Yet prices have increased. Not enough value for money

I had such a lovely experience at Nando’s Oxford Circus and just had to share!

Fernando who hosted us was absolutely amazing — so warm, welcoming, and genuinely kind. I came with my sister and honestly, his smile alone set the tone for our visit. He initially seated us at a two-person table, but when a booth became available, he kindly moved us without hesitation. He even made sure the area was thoroughly cleaned before we sat down, which we really appreciated. He also clearly explained who would be serving us next — such great attention to detail.

The manager, Khalid, was equally fantastic — professional, attentive, and very informative. He helped my sister with her order and even noticed a small portion issue with her chips, quickly topping them up without us needing to ask. That level of awareness and care really stood out.

Both Fernando and Khalid made our visit feel special — their service truly went above and beyond. They’re a credit to the team! I’ll definitely be returning again. Thank you for such a great experience!

I went today with my wife and kids at 5.30 pm we were greated with genuine smile and offered us nice table for family of 4 we had recommendation which is suitable for kids and adults and asked us about allergies.that was very professional from the person who looked after us i think his name is Alex after the food was served .he came 3 times to see if we needed anything else and he made sure if the food was correct . When we were leaving he walked us to the door with genuine good bye. That was the best experience we had the food was tasty.and the service was superb. I thank Mr Alex and the team working had and showed professionalism all the time during our visit

NANDOS has become a Scam!
If you now placed an order via their app, you will get a notification to say it has been delivered but but that is actually a lie. This is what happened to me in several occasions. NANDOS always care about the money they get from you but not the service they offer. I will never use this place to eat or order anything.

Has Nandos become a scam now? I placed an order with them and after waiting for almost an hour, it says is delivered when no one shows up at my door. I called customer service and they keep hanging up on me for 5 five times. This is the last place to eat or order from. All they are interested is just get people's money and never provide the service. I spoke to a lady called Angel who happens to hang up on each time I called and never wants to tell what is wrong with my order but keep hanging up the phone.

The Mediterranean salad has become a joke. I just received one and it was lacking. It was filled with olives and greenery, but no garlic, sun-dried tomatoes or the onions. This is not the first time, in fact the last few times it’s been very disappointing, but tonight was an anything but Mediterranean. The offending restaurants are South Harrow, South Ruislip and Greenford, nearly all of the restaurants that deliver to me and I have tried them all In hope that the salad would be better.

The menu on line should also give customers the option of what they would like in their salad, this would ensure it contained the ingredients they want. If restaurants have ran out of the ingredients, it should not be available as an option as this is false advertising. There was nothing Mediterranean about the last four salads I’ve ordered, hence why I felt the need to write this complaint. Do better Nando’s.

Ordered birthday treat for my son and part of his meal was missing . Thoroughly disappointed with service and doubt I’ll treat him with a Nando’s again.

Scumbags scammers. In the menu says two chicken breast, when you order you only get one cutted in half. Misleading menu, always short on staff, and dirty inside.

Maidstone - I had some technical difficulties with my app and rewards. The manager Lauren was helpful to sit me down and show me how to log the issue online.

I followed the easy directions and will await on their decision but I'm please with her service at the Maidstone Branch. Keep it up. Setting a great example as leadership.

I contacted Nando’s customer service to ask about their rewards scheme. This was on 01/07/2026.

To-date, I still haven’t received a satisfactory answer to my query.

Why can’t this company answer a simple question about their own rewards scheme.

I just asked them what is the value of an orange reward and how is it deducted from the bill.

I have received several emails from them.

Their first attempt was to apologise to me because I couldn’t get into my account. I told them I have never said I could not get into my account. I had to explain to them again of my query.

The food was absolutely delicious 😋all the staff was so friendly when I went to leave about 5 staff said have. Nice day or thank you for coming i luv nandos

the food wasn’t cooked properly was very stale didn’t taste nice

I had a very disappointing experience with Nando's. My order was delivered with missing items, including my Mediterranean Salad and Hot Livers & Roll, even though they are clearly listed on my receipt.
I called the restaurant as soon as I noticed the missing food. Instead of fixing their mistake, they told me they do not deliver missing items and that I would have to drive to the restaurant to collect them.
The whole reason I ordered delivery was because I couldn't drive. It is completely unacceptable to expect a customer to travel because the restaurant failed to pack the order correctly.
No apology, no effort to resolve the issue, and no concern for customer satisfaction. This is terrible customer service. If you make a mistake, you should take responsibility and make it right.
I paid for food I didn't receive and was left with no practical solution. I will never order from this Nando's again and would not recommend it to anyone. Check your order carefully if you decide to order from here.
Very disappointed. Never again.

Just got to nandos and had the worst and small burger of my life for £17.99 which is crazy. Never coming back to nandos

the staff were so nice and kind

I had a great time at Nandos in St David’s Cardiff! A brilliant waitress called Anna was so lovely and comforting throughout the whole ordering process.
Very recommended!!

Order from nandos every other week sent me alf corn on cob like who put it in bag was laughin as it looks like a joke its only corn but i was looking forward to my tea sfter work

Absolutely abysmal customer service from Nandos customer “support” (if you can even call it that”

Ordered a full meal from the Ecclesall Road Sheffield branch - £67 spent. Waited patiently for it to arrive only for them to update the app to say it had been delivered. It hadn’t. We had to call the “customer service” number to see where it was, all they said was that a road was closed and the driver had returned all the food back to the restaurant. Queue a refund.
Not the point, we wanted the food!

Fast forward two days later after having a heated conversation with them regarding their poor packing or delivery service.

Myself and partner decided to try a “benefit of the doubt” order - maybe this time it’ll be perfect we thought.

Everything, except the houmous arrived. You know, the main part of the starter. The pita bread and the drizzle turned up, just not the hummous so that makes the other parts redundant.

I call up, once again, the robots on the other end answer only to say “in this circumstance we cannot offer you a refund” but refused to say what the circumstances were. They told us to fill in the online form. Reluctant to, but after the advisor put the phone down on me, we resorted to the online form.

Guess what, an email reply saying “we are sorry you “believe” an item was missing, but no refund in these circumstances”

They’re basically saying we are making it up rather than admitting their ineptitude and failings.

I believe the circumstances are this, two times they’ve failed to deliver any standard of customer service and instead have flagged it as we are chancers trying to claim items are missing.

Not the case. Why on earth would be make a song and dance about it if we were “trying it on”

I have never written a trust pilot review but I’m so absolutely disgusted with Nando’s and their cretinous customer service that after over ten years enjoying their food, they can think again about me either ordering or stepping foot in one.

Pathetic and shows just how much they value honesty from customers.