MyTub Reviews 

1,118
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Brenda, you are a star. Fantastic customer service. Bought a Myson towel rail element from MyTub that sadly malfunctioned after 18 months. 2 year warranty confirmed by Myson. Brenda went out of he... See more

Rated 5 out of 5 stars

The Gas valve on our boiler developed a leak (during the January cold snap!). All other suppliers quoted between 5 & 10 days to deliver the required part. MyTub had the part in my hand within 24 hours... See more

Rated 5 out of 5 stars

Excellent customer service. I was struggling to source some coals for a Magiglo fire (hard to find part number) by a specific date and the assistant I spoke to on the phone was so helpful. The coals a... See more

Rated 5 out of 5 stars

We were let down badly by another supplier and needed our high cistern urgently because we had fitters already on site. MyTub were great - unlike other suppliers, I was able to talk to an actual human... See more

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4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,118)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Company

I knew that the bathroom accessories I wanted were discontinued/out of stock everywhere! But MyTub found what I wanted and kept me informed of their search at all times. To say I was over the moon when they found my item is an understatement! Thanks again for all your efforts, not many companies make the efforts you do! Top notch online company! 5*****.

7 March 2017
Unprompted review
Rated 5 out of 5 stars

excellent service

Replacement gas fire coals arrived well packaged, exactly as described and a day earlier than the three day delivery forecast time. Will definitely visit MyTub again for other products when required. Rating excellent

2 March 2017
Unprompted review
Rated 5 out of 5 stars

Helped me find old parts

I have had my gas fire for over 40 years and I had a problem with a resonant. MyTub managed to get one for me. Dealt with Christine who was kind, patient, knowledgeable and friendly. Really a pleasure to deal with her/MyTub I was instantly put at ease, and would certainly use again. Highly recommended M

28 February 2017
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Customer service was outstanding as not all my order was in stock so they managed to get it express delivery from the supplier so all my order could be delivered together. Will definitely be recommending to others.

27 February 2017
Unprompted review
Rated 5 out of 5 stars

Thank You - My Tub

Bath waste received on specified day, communication about delivery was good and free delivery is always a bonus, as when ordering items from multiple suppliers this can add up considerably.

17 February 2017
Unprompted review
Rated 5 out of 5 stars

Internet order

Email enquiry replied to immediately which was great. Product delivered on time and free. Great service.

4 February 2017
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

The Gas valve on our boiler developed a leak (during the January cold snap!). All other suppliers quoted between 5 & 10 days to deliver the required part. MyTub had the part in my hand within 24 hours. Many thanks for the excellent service provided by Christine for getting the part sent to a local plumbers merchant for me to collect

31 January 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

When trying to source the required 3 bar relief valve with swivel nut and gauge, I found a few sites online that claimed to stock the item, but then showed the photo of a completely different version - not very reassuring. I also visited a Travis Perkins outlet as a retailer of Inta products, and although they tried very hard for 30 minutes to identify the valve, they were unable to do so. MyTub had the right photo on their site and offered the product at a reasonable price. It arrived as per schedule and, most importantly, was indeed the right valve and gauge.

26 January 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was able to order exactly what I wanted. Delivery was very fast - unusual for the Highlands. I was out when the driver first tried to deliver, but he left a personal note in the letterbox with his mobile number, and I was easily able to rearrange delivery on his way back to the depot. As I said, exceptional service.

16 January 2017
Unprompted review
Rated 5 out of 5 stars

Impressive Company

Fast reliable service. When an issue arose with a damaged bath delivered direct from their supplier this was impressively resolved and the bath was replaced the following day - brilliant!

16 January 2017
Unprompted review
Rated 5 out of 5 stars

Very reliable service

The customer service rep helped me get the right product for what is now a product no longer produced, good to know that somebody out there has the knowledge and know how, product was sourced and sent within days,fantastic service, l will be back !

13 January 2017
Unprompted review

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