MyTub Reviews 1,118

The plumbing materials are excellent, showcasing superb quality. Although I encountered a delivery issue, their communication was effective. I definitely plan to purchase again.

I needed an urgent part, this part was easy to find on the website which is great! I called and spoke to a lovely gentleman who was very helpful and friendly and he helped me to get the part on order via the website. My part was slightly delayed as can happen and they were kind enough to update me of this every step of the way which was a bonus! I highly recommend this company and will definitely be using them again in the future. Keep up the good work guys :

Excellent customer service. I was struggling to source some coals for a Magiglo fire (hard to find part number) by a specific date and the assistant I spoke to on the phone was so helpful. The coals arrived today - a day earlier than the deadline - which is amazing. So relieved and grateful! I have to say the website looks a bit “old school” but I found MyTub definitely delivers a first class service.

Despite me originally ordering the incorrect sink, Steve went above and beyond to ensure I then ordered the correct one. Double and tripling checking the measurements with myself and the manufacturer. Called me so many times, comms was amazing. Couldn’t recommend any higher. Every company needs a Steve!

Sam was very helpful in finding us the part we needed. Thank you, more than happy to recommend.

I ordered toilet seats for a hospital and used the 'check deliver date' option, which I thought was a good idea to get a more accurate timescale for delivery and I needed them quickly. Well, how pointless was that option in this case! The estimation was given as 3-5 days. After multiple delays, I finally cancelled the order when delivery estimation was increased again to 31 days!
At least there were some updates on delays.

Thanks to My Tub I have been able to obtain two very scarce products to repair my central heating controls. Despite set backs from 3rd party suppliers, the goods were sourced and delivered in good time by My Tub. With my grateful thanks. ***** 5 stars to MyTub from a happy domestic customer.

My order never turned, up but after speaking with the owner it has now been resolved to my satisfaction and will use this company again

I made two calls to enquire about a product.
The first cost 54p - to be told that the number was no longer in use.
The second cost £3.66 - most of the time was spent waiting while the person I was speaking to was increasing the price of the product on the website as I was looking at it.
They won't be getting my custom.

This company is not trading in a helpful way. Items are listed on their website which they do not have in stock and have no means of sourcing, as other have advised. The stock check does not work on line instead it is an email system to which they do not reply. The live chat function also does not work and becomes an email function. In the end you end up calling the 0844 number which is a premium rate number and holding for ages while they rack up their profits, as they set the charges for the phone call and benefit directly from you holding on the line. Conversely ring the 0191 number and it is sometimes answered. When questioned about the item which they do not have in stock I was told it was an old listing and has not been checked. When I asked nicely about why they trade in this manner they hung up the phone. If the MD rings me and harasses me about this post, like he has allegedly done to others, then I will politely tell about him my poor experience of his company but will not be changing my review as this is an honest review of a company that i believe others should be very warry off. Listing items which are not in stock when linked with delivery information makes you think you are ordering stock items but you are not. What this web site is purely an offer to buy something if My Tub can source it for you. With an obsolete part this is a waste of time. Having thought I had found the answer to my problem it transpires this website was just a waste of time and money. I wonder how much of the companies profits are made from the premium rate phone line?

Ordered spares last year but they emailed and said sorry, parts not in stock and refunded the order. A year later, tried to order again, web site allows the order as if they were in stock, but I should have learned - they are displaying items on their site that they have no intention of stocking. Appalling waste of my time. NOT happy
After leaving the above review, I was called by their angry MD , who harangued me for 10 minutes before saying sorry, with comments like “show me where it says its in stock”. Well the “stock check” on the web site didn’t work during Christmas hols – it just brought up a message saying “Orders will be processed after Jan 4th” – I am used to web sites displaying “add to order” or “not in stock”.
Like the other review titled “Be wary of leaving any negative feedback” I am also changing the rating from 1 to 3 as I also do not want haranguing telephone calls from the MD. If the web site had given ANY indication that the items were not in stock I would not have sent the review. If the stock check option had worked (as it does now) I would have realised that the items were not in stock. Other reviews of this site seem good, and if the call I received had been pleasant, apologetic and understanding I would have withdrawn the review or maybe given them 4*.

I ordered a soft close toilet seat from MyTub. The stated delivery date changed 5 times and when it eventually arrived was damaged. I rang the company and they arranged a replacement - but I found out later that the call to them was charged at a premium rate. I received the replacement nearly 4 weeks after my initial order. I posted this review on here which the MD took exception to and argued that there was nothing more they could do. I suggested ringing customers rather than just emailing them with constantly changing delivery dates and not having a premium rate telephone number. I have changed my rating to 3* as a result from a 1* as I no longer wanted haranguing telephone calls from the MD.

Tried calling for stock advice. No answer and then hit with premium rate bill ( no notification on site) Joke. Do not call this company unless you want to pay for the privilege of waiting.

They claim that a notice appears on every page. If you search for it it with a microscope it appears in tiny tiny text at the very bottom of each long page. Nothing with the main contact us details and nothing next to the main number at the top. If they feel this is acceptable that speaks volumes.

I have searched for many months for a pedestal for a sink we got in a shop clearance. Many companies took the order, took my money, then weeks later said they could not find the product - not My-Tub! Despite delays and problems with delivery they kept in touch and it arrived yesterday - fantastic team from order to eventual delivery from local company who phoned and told me where the pedestal had been left , great all round communication which means the wait was easy ! thanks so much !
Lesley -

Good plumbing materials! Very high quality. I've had issue with the delivery of my order but they communicated with me properly. Will order again.

My Tub was one of only two UK suppliers of a rather obscure product.
No photo, But with the the manufacturers reference I was Happy to order.
They even contacted me due to postage costs direct from manufacturer in case I hadn't see it.
Brilliant company will always search their site from now.Arrived as promised.Just as ordered.
Thank you.

A rubbish service. It isn't even MYTUB that provide the service, it was Wolseley. This is just a facilitation company. Others actually provide the service.

My Tub were able to quickly supply an obsolete gas boiler part, I had previously tried 3 other suppliers who claimed to stock the part, all of whom were unable supply it when it came to it. My Tub were able to deliver it quickly and at a competitive price - excellent service.

Fantastic customer service from Samantha today, having been let down by two other companies and one supplier it was a relief to find an efficient and helpful company. Everything was smooth, fast and great communication. Thankyou and well done.

Very helpful and fast service.

Just use caution that you use the residential phone number not the 0844 number that I was auto directed to. The residential number is on the site.