MyTub Reviews 

1,118
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Brenda, you are a star. Fantastic customer service. Bought a Myson towel rail element from MyTub that sadly malfunctioned after 18 months. 2 year warranty confirmed by Myson. Brenda went out of he... See more

Rated 5 out of 5 stars

The Gas valve on our boiler developed a leak (during the January cold snap!). All other suppliers quoted between 5 & 10 days to deliver the required part. MyTub had the part in my hand within 24 hours... See more

Rated 5 out of 5 stars

Excellent customer service. I was struggling to source some coals for a Magiglo fire (hard to find part number) by a specific date and the assistant I spoke to on the phone was so helpful. The coals a... See more

Rated 5 out of 5 stars

We were let down badly by another supplier and needed our high cistern urgently because we had fitters already on site. MyTub were great - unlike other suppliers, I was able to talk to an actual human... See more

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4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,118)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fujitsu UTW-SCBYA

+ order
+ communication
+ delivery of goods and tracking of the shipment
+ offered assortment of goods
- the first foreign company I met, which does not provide guarantees and technical support for delivered goods outside of their own territory

14 September 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Prompt, helpful, efficient. Located a Bristan soap dispenser no longer manufactured and arranged for the item to be couriered within 24 hours. Excellent service. A company to be recommended.

31 August 2017
Unprompted review
Rated 5 out of 5 stars

Absolute fantastic service

Absolute fantastic service, excellent range of product at very reasonable prices and very prompt delivery with excellent communication throughout will definitely be using again and have already recommended to others !

18 August 2017
Unprompted review
Rated 5 out of 5 stars

bought sink to replace broken one.

bought sink to replace broken one.
MyTub were excellent on all counts:
Very helpful on advice when i ws not 100% sure which basin i wanted replacing, saked for a photo and confirmed it was, so the advisers were 1st class.
Most competitive price with others but coupled with good advice also
Item as described, and good quality as expected
Delivery prompt and kept informed throughout
Well recommended company from my experience.

7 August 2017
Unprompted review
Rated 1 out of 5 stars

I contacted this company on there …

I contacted this company on there telephone number 08445561818 with a general enquiry. I was very surprised to find I had been charge by the telephone company the amount of £6.06 in respect of access charge and service charges to make the call, which only lasted 10 minutes. What a rip off, this company should make it clear regarding there phone call charges on there web site. I notice they do not even have a email address on there web site to send them a complaint. I shall not use them again

7 August 2017
Unprompted review
Rated 5 out of 5 stars

Great service

Easy ordering process and prompt replies to lead time enquiries. An alternative product was offered where the one I was interested in was discontinued and at a competitive price. Good and accurate communication on delivery. I would definitely use again.

31 July 2017
Unprompted review
Rated 5 out of 5 stars

Service excellent

Service excellent, wwas kept informed of progress. Product delivered at time stated. Product delivered undamaged. Useful feature on web site: estimated delivery date and it was correctly estimated.

10 July 2017
Unprompted review
Rated 5 out of 5 stars

Easy and great to do business with

What a nice surprise. The order was nice and easy to place and fulfilled within 4 days. Goods were as ordered and arrived in good order. Compared to using a local supplier I saved myself a pretty penny well 5000 plus actually. I was kept informed at all times during the process.
Many thanks a pleasure to do business with you.

6 July 2017
Unprompted review
Rated 5 out of 5 stars

Brenda - excellent customer service

Brenda, you are a star. Fantastic customer service.
Bought a Myson towel rail element from MyTub that sadly malfunctioned after 18 months. 2 year warranty confirmed by Myson. Brenda went out of her way to arrange a replacement part, having to navigate a challenging supply chain in order to get it to me.
Will definately shop with MyTub again.
Thank you

27 June 2017
Unprompted review

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