The experience to be Alhambra was amazing. One of the reasons is because of Dante. He’s well knowledgeable, he’s from Granada and he knows the history. There’s nothing more spectacular than walking at... See more
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This site is not legitimate - they charged me two times the actual ticket price. Avoid them! Under the law, they are supposed to state that they are not official providers - they do - but in the s... See more
Company replied
It’s not just visit Granada, we are hearing the story! The tour guide had introduced every part clearly, even the pick up service was quite nice and friendly. It’s a wonderful memories in Granada and... See more
Just an Amazing Tour! Arturo was an outstanding tour guide! The experience lasted a solid 3 hours and 15 minutes packed with incredible history that you just don’t get from most guides. There were... See more
Company replied
Company details
Written by the company
Somos una agencia de viajes de Granada que organiza visitas turísticas de los principales monumentos de España y el mundo. Además, ofrecemos todo tipo de actividades para que los visitantes puedan conocer las ciudades que visita de forma completa.
Contact info
Paseo de la Sabica 32, Centro., 18009, Granada, Spain
- 958535028
- soporte@mytoptour.es
- www.mytoptour.org
4.0
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 24 hours
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Hannah was an amazing tour guide
Hannah was an amazing tour guide. She’s very informative and fun and interesting. We enjoyed our time a lot.
9 July 2026
Unprompted review
Reply from My Top Tour
Thank you very much, Nick!
We are delighted to know that you enjoyed the tour with Hannah and that her explanations, energy and way of sharing the experience made your visit so enjoyable.
You can discover more experiences at www.mytoptour.org/en/
Best regards,
The My Top Tour team
Purchased tickets for the Louvre and…
Purchased tickets for the Louvre and tickets were never sent. Every Attempt to download the tickets was met with “this server is not available”. All attempts to reach their customer support were also fruitless. I think this company is a scam based on dozens of other reviews that had the same problem.
9 July 2026
Unprompted review
Reply from My Top Tour
Dear Jim,
We are sorry to read your review and regret that your experience has led to this impression.
After checking our system, we can confirm that your tickets were correctly managed. The email containing your tickets and the audioguide information was sent to you twice with the subject “Entradas e información de Audioguía para "Entrada con Audioguía APP al Museo del Louvre" aquí”. According to our records, neither of these emails was opened.
For this reason, the management on our side was completed correctly. We recommend checking your inbox, spam or promotions folder in case the emails were filtered there.
Best regards,
The My Top Tour team
scam
scam. fake "official" attraction site. system purposefully adds you to wrong date far in the future so they don't have to give refund. known scam - google it.
8 July 2026
Unprompted review
Reply from My Top Tour
Dear Kelley,
We are sorry to read your review and regret that your experience has led to this impression.
However, we do not agree with describing our service as a scam. My Top Tour is a private tourism company, not the official website of the attraction, and the information, price and conditions of the service are shown before completing the purchase.
Regarding the date mentioned in your review, we would like to clarify that we do not intentionally assign an incorrect date at any point. Our calendar always shows the first available date according to the availability of the service, so there may have been some confusion during the booking process.
In order to review your case in detail, please contact us through our form and include your booking reference
https://www.mytoptour.org/en/contacto/
Best regards,
The My Top Tour team
Refused refund during documented force majeure
Update: I contacted the Musée d'Orsay directly. They confirmed officially in writing (ref. 260708189193) that My Top Tour is NOT an authorized reseller of their tickets, has no partnership or business relationship with the museum, and is not authorized to sell the €16 official ticket for €39.90. So their "authorization from the museums" excuse was false — they have no relationship with the museums at all.
-----------------------------
I purchased museum tickets (Louvre + Orsay, €211.98, orders 401773595850 / 401773596094) for March 2026. My flight from Israel was officially cancelled due to the closure of Israeli airspace (war). Travel was physically impossible — a documented force majeure event under Article 1105 of the Spanish Civil Code.
Every other provider for the same trip refunded in full without dispute: Disneyland Paris (€292), the official Eiffel Tower office (€110.20), Airbnb, and the airline.
My Top Tour refused. They first cited "internal policy," then claimed they needed "authorization from the museums" — a position with no legal basis, since the contract is with the agency as Merchant of Record, not with the museums. After a formal demand with a 14-day deadline, they stopped responding entirely.
Note for other customers: the actual museum entry prices (€32 Louvre, €16 Orsay per adult) are far below what is charged here — a large part of the price is the agency's own margin plus an audio-guide service. This case has been submitted to the European Consumer Centre Spain and the Dirección General de Consumo de la Junta de Andalucía. Book directly with museums or through providers with clear force majeure policies.
29 March 2026
Unprompted review
Reply from My Top Tour
Caro Dmitry,
Ci dispiace leggere la tua recensione e ci rammarichiamo sinceramente per le circostanze che hanno influito sul tuo viaggio.
Comprendiamo che la cancellazione del tuo volo a causa della chiusura dello spazio aereo israeliano sia stata una situazione eccezionale e complessa. Tuttavia, ogni prenotazione viene gestita in base alle condizioni accettate al momento dell’acquisto. Durante la procedura di prenotazione, la politica di cancellazione viene chiaramente indicata affinché il cliente possa prenderne visione prima di completare l’acquisto.
I biglietti a data fissa per i musei possono inoltre essere soggetti alle norme di rimborso e modifica dei rispettivi musei o fornitori una volta emessi o gestiti.
Comprendiamo inoltre che altri fornitori possano aver adottato decisioni diverse riguardo ai propri servizi, ma ogni prenotazione, fornitore e prodotto è soggetto a condizioni specifiche.
Per quanto riguarda il prezzo del servizio, esso non include solo l’ingresso al museo, ma anche la gestione della prenotazione, l’assistenza e il servizio di audioguida associato all’esperienza.
Cordiali saluti,
Il tuo team di My Top Tour
Excellent guide
Our tour guide was excellent. The information shared was pertinent, detailed, and thoughtfully presented. I really enjoyed the experience and would highly recommend it!
7 July 2026
Unprompted review
Reply from My Top Tour
Hi Isael, thank you very much for your review.
We’re delighted to know that you enjoyed the tour and that the guide’s explanations were detailed, thoughtful and easy to follow. Thank you also for recommending the experience.
Discover more experiences with us 👉🏼 www.mytoptour.org/en/
Best regards,
Your My Top Tour team
Dante was amazing
Dante was amazing! very detailed and funny as well! 100% recommend
7 July 2026
Unprompted review
Reply from My Top Tour
Hi Rishiraj, thank you so much for your comment.
We’re very happy to know that you enjoyed the tour with Dante and that his detailed explanations and sense of humor made the experience so special. We’ll be glad to share your words with him.
Discover more experiences with us 👉🏼 www.mytoptour.org/en/
Best regards,
Your My Top Tour team
Dante
Dante! A very good guide. Had a lot to talk about, was fun, was cool, and most importantly super clever. It was very interresting and super awesome. Highly recommended.
7 July 2026
Unprompted review
Reply from My Top Tour
Hi wHai, thank you very much for your review.
We’re so glad to know that you had such a fun and interesting tour with Dante. It’s great to read that his knowledge, energy and way of explaining made the experience so enjoyable.
Discover more experiences with us 👉🏼 www.mytoptour.org/en/
Best regards,
Your My Top Tour team
Very friendly and informative tour guide
7 July 2026
Unprompted review
Reply from My Top Tour
Hi Dawn, thank you very much for your review.
We’re glad to know that you enjoyed the tour and that the guide was friendly and informative throughout the experience.
Discover more experiences with us 👉🏼 www.mytoptour.org/en/
Best regards,
Your My Top Tour team
Dante is our Favorit guide for Alhambra…
Dante is our Favorit guide for Alhambra and Alcasaba in 2026
His explorations are inspiring funny and we take them as a gift for lifetime
XXX LOL stefan and birgit
6 July 2026
Unprompted review
Reply from My Top Tour
Hi Stefan and Birgit, thank you so much for such a lovely review.
We’re delighted to know that Dante made your visit to the Alhambra and the Alcazaba so inspiring, fun and memorable. It’s wonderful to read that you will keep his explanations as a lifetime gift.
We’ll be very happy to share your words with him.
Discover more experiences with us 👉🏼 www.mytoptour.org/en/
Best regards,
Your My Top Tour team
Very unclear information on rebates and…
Very unclear information on rebates and huge difference in price with official website. I paid 224 euro for the Louvre for a family of 7 and on the official site it would have been 88. Very bad.
5 July 2026
Unprompted review
Reply from My Top Tour
Hi Stijn, we’re sorry to read that the information about prices and discounts was not clear enough for you.
My Top Tour is not the official website of the Louvre Museum. We are a travel agency, and the amount paid does not correspond only to the official ticket price. It also includes booking management, customer support before and during the visit, and services linked to the selected experience, such as our own audioguide, developed and updated by our team when included in the product purchased.
The final price, included services and booking conditions are provided before the booking is managed, so customers can review all the information before confirming the purchase.
We understand that comparing our price with the official ticket price may cause dissatisfaction, especially for family bookings, and we take your feedback into account to keep improving how we communicate this information.
Best regards,
Your My Top Tour team
They charged me 3 Times the official…
They charged me 3 Times the official cost, without specifying the real cost of the ticket. They even charged a child which should free. When I disco verde the fraud they starter not answering
5 July 2026
Unprompted review
Reply from My Top Tour
Hi Gaia, we’re sorry to read your comment.
My Top Tour is not the official website of the monument or attraction and does not claim to be. We are a travel agency, and the amount paid does not correspond only to the official ticket price. It also includes booking management, customer support before and during the visit, and services linked to the selected experience, such as our own audioguide, developed and updated by our team when included in the product purchased.
Regarding children, we understand your comment. Even when official admission may be free under certain conditions, our service may include costs related to booking management and the services associated with the experience selected. The final price, included services and booking conditions are provided before the booking is managed, so customers can review all the information before confirming the purchase.
We’re sorry to read that you feel you did not receive a response from our customer support team. If you would like us to review your case, please contact us through our official form: https://www.mytoptour.org/contacto/
We understand your dissatisfaction, but describing this as “fraud” is a very serious accusation.
Best regards,
Your My Top Tour team
An incredible tour with so much history…
An incredible tour with so much history and beauty. Well worth the visit
5 July 2026
Unprompted review
Reply from My Top Tour
Hi Jen, thank you very much for your review.
We’re delighted to know that you enjoyed such an incredible tour and that the history and beauty of the place made the experience so worthwhile.
Discover more experiences with us 👉🏼 www.mytoptour.org/en/
Best regards,
Your My Top Tour team
Perfect organization and enriching visit
Perfect organization, punctuality and a very appealing package that made for an enriching visit to the Prado. The guide was excellent and engaging. I highly recommend it.
26 June 2026
Unprompted review
Reply from My Top Tour
Hi Michèle, thank you very much for your wonderful review.
We’re delighted to know that you enjoyed the organization, punctuality and the overall experience at the Prado Museum. It’s great to hear that the guide made the visit engaging and enriching.
Discover more experiences with us 👉🏼 https://www.mytoptour.org/en/
Best regards,
Your My Top Tour team
It is a scam!
It is a scam!! They charged me double the price compared to the official store.
1 July 2026
Unprompted review
Reply from My Top Tour
Hi Radek, we’re sorry to read your comment.
My Top Tour is not the official website of the monument or attraction and does not claim to be. We are a travel agency, and the amount paid does not correspond only to the official ticket price. It also includes booking management, customer support before and during the visit, and services linked to the selected experience, such as our own audioguide, developed and updated by our team.
We understand that comparing our price with the official ticket price may cause dissatisfaction, but describing our company as a “scam” is a very serious accusation.
Best regards,
Your My Top Tour team
Dante- best tour guide!
We attended the full Al Hambra tour as a group of 7, and our tour guide was Dante. Everything started very promptly and we were given our audio packs and headphones which all worked great.
Al Hambra is beautiful; we managed to see the Nasrid Palace and the gardens as we had the full ticket, but this tour took it to a whole other level. I’ve never had a guided tour like this before! Dante’s love and passion for Al Hambra was evident throughout the whole tour. Instead of feeling like you’re receiving a history lesson, everything is told like a story, which made it inspiring and at times emotional!! He’s been doing this job for ten years and used to visit as a child, so if anyone knows his stuff, it’s him, (including the best photo locations!) I think this was really worth the money. Thank you Dante!
19 June 2026
Unprompted review
Reply from My Top Tour
Hi Tammy, thank you so much for such a wonderful review.
We’re delighted to know that your full Alhambra tour with Dante was so special from start to finish. It’s beautiful to read that his passion, storytelling and deep knowledge of the monument made the visit inspiring, emotional and truly memorable.
We’ll be very happy to share your words with him. He’ll love knowing that his way of bringing the Alhambra to life made such an impact on your group.
Discover more experiences with us 👉🏼 https://www.mytoptour.org/en/
Best regards,
Your My Top Tour team
would never recommend My Top Tour.
would never recommend My Top Tour.
Sagrada Família was the highlight of my trip to Barcelona, but because of My Top Tour’s mistake, I was completely denied entry.
I arrived on time with the tickets and booking confirmation provided by the company. At the entrance, the staff informed me that my booking number had been duplicated and was associated with multiple parties. I was taken to the customer service desk together with another couple, and we were told that the same booking number had been assigned to more than one group.
As a result, I never got to visit Sagrada Família.
My Top Tour admitted that this was a human error, but their response was simply to refund the ticket price. They refused to offer any additional compensation for the time, stress, inconvenience, and the once-in-a-lifetime experience that their mistake took away from me.
What disappointed me the most was their attitude. They described the incident as “simply bad luck” instead of taking meaningful responsibility. There was no proper explanation of how such a serious error happened, only the statement that the refund meant the matter was resolved.
A refund cannot replace a ruined travel experience. I travelled to the site in the summer heat, waited in line, and lost one of the main reasons I visited Barcelona because of an error that was entirely outside my control.
This has been one of the worst customer service experiences I have ever had, and I will never use My Top Tour again.
29 June 2026
Unprompted review
Reply from My Top Tour
Hi Sohyung, we’re truly sorry for what happened during your visit to Sagrada Família.
We understand that this was an extremely disappointing situation, especially for a visit that was so important during your trip to Barcelona. After reviewing the case, we confirmed that there was an internal human error affecting your booking, and for that reason the corresponding ticket refund was processed.
We are sorry if the way the situation was communicated made you feel that we were not taking it seriously. That was not our intention. We fully understand that a refund does not replace the time, stress and disappointment caused by not being able to access the monument.
Your case has been reviewed internally so that this type of incident does not happen again. We sincerely regret the inconvenience caused and the impact this had on your travel experience.
Best regards,
Your My Top Tour team
DO NOT USE THIS WEBSITE FOR THE PALACE…
DO NOT USE THIS WEBSITE FOR THE PALACE AT VERSAILLES
WE PAID DOUBLE FOR THE COST OF A TICKET, NEVER COULD OPEN THE EMAIL WHERE YOU TICKETS ARE
CONTACTED MY TOP TOUR CUSTOMER HELP TWICE AND NEVER HEARD ANYTHING
HAD TO BUY TICKETS AGAIN THROUGH THE PALACE’S OFFICIAL WEBSITE
REPEAT DO NOT USE MY TOP TOUR
28 June 2026
Unprompted review
Reply from My Top Tour
Hi Sarah, we’re sorry to read your comment and the inconvenience you experienced with your visit to the Palace of Versailles.
My Top Tour is not the official website of the Palace of Versailles. We are a travel agency, and the amount paid includes booking management, customer support and services linked to the selected experience. The final price is always shown before confirming the purchase.
Regarding the tickets, after checking our system, we can see that the email containing your tickets was delivered correctly and opened. If you had any issue accessing or downloading the documents, we would have needed to review the case directly with your booking details.
We’re also sorry to read that you feel you did not receive the support you needed. If you would like us to review the full case again, please contact us through our official form: https://www.mytoptour.org/contacto/
Best regards,
Your My Top Tour team
We bought tickets for a guided tour of…
We bought tickets for a guided tour of the Prado Museum. There were eight of us, and at no point was I informed of any restrictions on group size; however, whilst we were on our way to the tour, I received a WhatsApp message stating the following: “In accordance with the museum’s policy, small groups are limited to a maximum of seven people plus the guide. If there is a child among your group of eight, all eight of you may enter together.
Otherwise, we can accommodate you in a private group of seven people, and one visitor would have to join another group. In all cases, you will enter and finish the tour at the same time and at the same location.”
Fortunately, we were able to sort it out with the guides assigned to us, who were lovely and very professional. We split into two groups of four to join the other people taking part in the tour, as we refused to leave one person on their own with another group, given that the tickets had all been purchased together.
The tour and the guides were brilliant.
13 June 2026
Unprompted review
Reply from My Top Tour
Hi Antía, thank you very much for sharing your experience.
We’re glad to know that you enjoyed the Prado Museum tour and that the guides were professional, helpful and able to find a solution for your group on the day of the visit.
We’re sorry, however, that the information regarding the museum’s group size policy reached you so close to the start of the tour. These limitations are set by the museum, but we understand that this type of information should be communicated as clearly and as early as possible to avoid any confusion or inconvenience.
We appreciate your understanding and will take your feedback into account to improve how we inform customers about this type of restriction before the visit.
Best regards,
Your My Top Tour team
I bought tickets for Versailles in…
I bought tickets for Versailles in July. First we didn't recieve the tickets via e-mail and they said they would send them the day of, this is not ideal but we e-mailed them to double check and we never heard back from them. We decided to skip Versailles and stay closer to Paris to visit other sites. We asked for a refund twice once on June 2 and then June 15th and we never heard back even though we sent them an email with over a months notice. (Booking was for July22nd) Very dissapointed in the customer service. Book elsewhere!
2 June 2026
Unprompted review
Reply from My Top Tour
Hi Andrea, we’re sorry to read your comment and that you feel disappointed with the customer service received.
After checking our system, we can see that the email containing your tickets and audioguide information was delivered correctly on June 5 with the subject “Entradas e información de Audioguía para "Entrada al Palacio de Versalles con Audioguía" aquí”. According to our records, this email does not appear as opened on your side.
Regarding refund requests, each booking is subject to the cancellation conditions accepted at the time of purchase. These conditions are provided before the booking is managed, so customers can review them before confirming the reservation.
Best regards,
Your My Top Tour team
Dante was a great tour guide
Dante was a great tour guide. I highly recommend this tour.
29 June 2026
Unprompted review
Reply from My Top Tour
Hi Thomas, thank you very much for your review.
We’re delighted to know that you enjoyed the tour with Dante and that you would highly recommend the experience. We’ll be happy to share your words with him.
Discover more experiences with us 👉🏼 https://www.mytoptour.org/en/
Best regards,
Your My Top Tour team
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