Whilst placing my order I missed some items. I called up and customer services quickly amended this for me and added my extra items on to my order so that they would all be delivered at the same time... See more
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See what reviewers are saying
Useless!!! 1st order lost by Fedex they just kept on saying they would delier next day but never did asked Mystic multiple times to refund or resend they just kept saying its out for delivery, we are... See more
I was sourcing my essential oils from my regular supplier. But when said items were out of stock for quite a while, I started looking elsewhere & when browsing on amazon came across a lady's comment a... See more
I love mystical moments essential oils. Very good quality. Also it is hard to find some of their products. Especially vanilla one. Hope they will have it in their stock soon! Can't recommend enough. I... See more
Company details
Information provided by various external sources
Mystic Moments UK is an online shop specialising in Essential Oils, Fragrant Oils, Natural Skincare Products, Carrier Oils and much more!
Contact info
Old Brickyard Road 19-20, SP6 1PA, Sandleheath, United Kingdom
- www.mysticmomentsuk.com
Asks customers to review
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Hasn’t replied to negative reviews
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Fab products
Very good supplier of oils and other items. Items even though in glass, they are packed very well and I have nevr received a broken bottle.
Adding extra items
Whilst placing my order I missed some items. I called up and customer services quickly amended this for me and added my extra items on to my order so that they would all be delivered at the same time. They were super efficient I dealing with this for me.
Excellent All Around ,Great Choices n…
Excellent All Around ,Great Choices n prices ! Speedy Secure Delivery 🚚 Many Thanks 🤩
Still out of stock
I have ordered from this company for years. Sadly, lately quite a few fragrance oils are out of stock....I waited a few months, still out of order. No Lemon/Lime or Lemon Fragrance oils.
Disappointing
Excellent products
Excellent products, pricing and delivery. Easy to use website. Good discount scheme to reward reorders. Good level at which to get free delivery.
Been using this company direct for…
Been using this company direct for years with no issues. I did receive a faulty diffuser this order, but it was refunded within a matter of minutes, so 5* service as usual ⭐⭐⭐⭐⭐
Ever since I started with this company…
Ever since I started with this company I never get let down always helpful
product is fantastic and they go the…
product is fantastic and they go the extra mile to help u out
Still didnt receive my order
Never received my order.
Edited to add: they never contacted me till this review, i called a week ago and was told they will followup with the courier. No scans for 10+ days. Changing to 3 star because they reached out, today after my 1 star review, to sort it out. Will continue to update accordingly

Reply from Mystic Moments
I love this website
I love this website, everything is amazing and great quality.
They ship your order fast and customer service is so nice.
The delivery was very quick
The delivery was very quick. Everything is well packed. The monoi oil’s perfume is gorgeous. The melt and pour base seems to be of good quality.
Best essential oils I ever purchased
I love mystical moments essential oils. Very good quality. Also it is hard to find some of their products. Especially vanilla one. Hope they will have it in their stock soon! Can't recommend enough. I use essential oils for almost everything. Perfumes, lotions, massage, bath, air freshener, cleaning, diffusers etc. These are the best.
Fantastic range of products
Can’t fault it. Great products and good value postage and fast delivery. 5 star
I’ve been purchasing a Mystic moment…
I’ve been purchasing a Mystic moment essential oils and premium fragrance oils for a while now and have always been really very happy with them.
Recently I purchased lavender essential oil and I’ve always been able to put it on my skin but this time it burnt..
I’ve purchased premium fragrance oil neroli and the smell has been absolutely stunning but this purchase(I purchased it through Amazon) had hardly any fragrance to it and the liquid it did have it did not resemble neroli at all.
I also purchased clove oil for my oil burner. It was so overpowered and it made me feel very sick so I’ve had to return it.
I don’t know what’s going on with mystic moments, but they are not coming up to my expectations at all ..
I hate giving negative reviews but on this particular time I feel I need to
Great products and fast shipping, but awaiting VAT clarification
I am very satisfied with the products I received so far. The price/quality ratio is excellent. I purchased Iso E Super and several essential oils (Amyris, Cedarwood Atlas, Ho Wood, and Cypress French) and the quality is great. The shipping was very fast and the items were well-protected in the package.
However, I am still waiting for a response regarding the VAT deduction. As I am located in Serbia (non-EU), I should be exempt from UK VAT, but my last order was not discounted. My future purchases will depend on resolving this issue, as I would love to continue shopping here if the VAT is correctly handled for international exports. Hoping for a quick response from the team!
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