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Mystic Boarding Reviews 

1,249
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt shipping and top-notch product quality, noting that gear arrives quickly, functions exceptionally well, and features durable materials that easily handle regular water sports activities. People deeply appreciate the comfortable fit of the items and find the overall online shopping experience incredibly smooth, reliable, and pleasant. Some reviewers were not happy with sizing inconsistencies and fit discrepancies, mentioning that certain items ran too large, felt uncomfortably tight, or lacked proper body proportions. Additionally, a few customers experienced frustrating delivery delays, missing items, or difficulties tracking their parcels after completing an order.

What people talk about most

Product

Users describe positive interactions with product, noting that items such as helmets, wetsuits, and impact... See more

Quality

Clients share positive opinions on quality, frequently praising the great fabric, durable materials, and... See more

Delivery service

Consumers find delivery service to be efficient, frequently praising prompt shipping times and convenient... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers report satisfaction with fast... See more

Service

Reviewers express great satisfaction regarding the service, frequently highlighting fast delivery, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bag fits my board perfectly and initial quality seems high. I love how light and sturdy the bag is. Unfortunately, with a board/bag this large, I was really expecting there to be a shoulder strap... See more

Rated 4 out of 5 stars

Delivery was fast and good. The process for returning goods - unsatisfactory. I didn't know how to do it (no info available in the ordering eMails). And I had to pay 7.99€ for the return. That is not... See more

Rated 5 out of 5 stars

The product I wanted was available, delivery was quicker than expected, and although it has only had a couple of uses so far, the wetsuit is meeting all expectations: - The materials seem sturdy a... See more

Company replied

Rated 5 out of 5 stars

We found the towel hoodie at a local Muskoka retailer and bought it for our seadoo, by the time we got back to our campsite we had decided we needed a few more and now the whole family is hoping they... See more


Company details

  1. Activewear Store
  2. Outdoor Clothing and Equipment Shop
  3. Surf Shop

Written by the company

The leading brand for kitesurfing waterwear and accessories. Here to break boundaries. Crafting kitesurfing gear that embraces modern technology and durability, since 2002.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,249)

415 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

There is a hole in my left mesh pocket…

There is a hole in my left mesh pocket since the day of delivery. Also the seams look kind of weird in some spots, especially the end of yarn at my right inner leg looks like someone had to leave quick for weekend. Not so nice for a surf short for 50€. On the other hand I really like the cut, the fabric and the details. Maybe next time.

22 June 2026
Rated 5 out of 5 stars

The shipping and return processes was…

The shipping and return processes was very smooth.
I am happy with the quality of helmet and wetsuit.

15 June 2026
Mystic Boarding logo

Reply from Mystic Boarding

Thank you! Great to hear both shipping and returns went smoothly, and that the Star Fullsuit 3/2mm Bzip Women are hitting the mark on quality.
Hope they serve you well for plenty of sessions ahead!

Team Mystic

Rated 5 out of 5 stars

Love the hat

Love the hat, I’m a rower and the hat does a great job keeping my head dry on water. I even flipped and it stayed dry. I definitely recommend all my team mates want one too. I’m very satisfied!!

19 June 2026
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Reply from Mystic Boarding

Love this story - thank you for sharing! Great to hear the Mystic Quickdry Bucket Hat held up even through a flip and kept you dry the whole time.
Always nice to hear it's winning over the whole rowing team too - send them our way!

Team Mystic

Rated 5 out of 5 stars

I received my order super fast

I received my order super fast! Great product, great service! Thanks Mystic!

17 June 2026
Mystic Boarding logo

Reply from Mystic Boarding

Thank you! So glad the Vandal Pro Helmet arrived quickly and ticked all the boxes.
Enjoy, and see you next order!

Team Mystic

Rated 5 out of 5 stars

Fast delibera and a perfetto item

Fast delibera and a perfetto item, the size is good, but If I had followed the advice on the website I would have made a mistake (it said small size) i buy M

17 June 2026
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Reply from Mystic Boarding

Thank you for the honest feedback! Really glad the Vandal Pro Helmet arrived quickly and fit you well in the end - the 360 dial system is actually built for exactly this, so it adjusts to fit even when the standard sizing doesn't line up perfectly.
We'll pass your note about the size guide along to the team. Enjoy the helmet!

Team Mystic

Rated 5 out of 5 stars

The suit has a a good construction…

The suit has a a good construction materials

11 June 2026
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Reply from Mystic Boarding

Thank you! Glad the Marshall Fullsuit 5/3mm Fzip lived up to expectations on build quality - the blind stitched seams and taping are built to handle exactly that.
Hope it keeps you warm through plenty more sessions!

Team Mystic

Rated 2 out of 5 stars

Mystic star frontzip: can't get it off when tired

Be aware that it's very hard to get yourself out of the Mystic Star wetsuit frontzip (5:3). After a long kitesession my arms were too tired to get it off, I had to ask people for help. An stripping the suit over my ankles was also really hard, took me 15 minutes.... So I sold this suit after using it one session. If you are strong and young maybe no problem, but at 55 years I prefer more flexible material or a backzip suit.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

A quality board bag that fit my board…

A quality board bag that fit my board as if it were custom made. Fair price for the thoughtful attention to detail. First time buyer and pleasantly surprised. You can't argue with free shipping either. Highly recommended .

15 June 2026
Mystic Boarding logo

Reply from Mystic Boarding

Thank you for such a thoughtful review - and welcome to the Mystic family! Glad the Patrol Day Cover Midi Foilboard fit your board perfectly straight out of the bag.
Hope it keeps your foilboard protected on every trip to the spot - see you again soon!

Team Mystic

Rated 1 out of 5 stars

Hard to ever trust these guys again.

I put an order for a Foil Bag two weeks before my departure to Indo. Communication was almost unexistant, I never knew what happened with my order and obviously I never got the bag, so I had to improvise packing for my gear a couple of days before travelling for three months. Hard to ever trust these guys again.

9 June 2026
Rated 3 out of 5 stars

Good Product, No reply for support on WhatsApp

First off, I want to say that my Mystic Stealth harness is an amazing piece of equipment. I will never change to a different harness because it's perfect.
When my slider rope broke I ordered a replacement. I failed to notice the detail that the replacement ropes on the site were for Gen 3 Stealth and mine is a previous generation When it came it was different but looked like it could still work. So I started the process of replacing it and ran into a question. Looked on the Mystic site for support and tried to contact them through WhatsApp. I sent my question and got no reply, I managed to rig the replacement but the lack of support was not appreciated.

10 June 2026
Rated 5 out of 5 stars

Love!

Love my new vest - yellow is definitely brighter than I had expected from the images online, but still love! Super quick shipping!

9 June 2026
Mystic Boarding logo

Reply from Mystic Boarding

Thank you for the honest feedback - and so glad you're loving the vest despite the color surprise! Good to know for future shoppers that the yellow on the Star Impact Vest Fzip Wake Women runs brighter in person than the photos suggest.
Hope it serves you well out on the wake - thanks for the quick order too!

Team Mystic

Rated 5 out of 5 stars

Good seller.

10 June 2026
Mystic Boarding logo

Reply from Mystic Boarding

Thank you! Glad the Kite Safety Leash Short was a smooth purchase from start to finish.
Stay safe out there and see you next order!

Team Mystic

Rated 5 out of 5 stars

Quick delivery

Quick delivery, products fit as shown. High minimum spend for free delivery.

4 June 2026
Mystic Boarding logo

Reply from Mystic Boarding

Thank you! Great to hear everything fit as expected.
Quick tip for next time - Club North members get free delivery regardless of order value, so it might be worth joining if you shop with us often. Hope you get great wear out of your new pieces!

Team Mystic

Rated 5 out of 5 stars

Impact vest fits great and seems like…

Impact vest fits great and seems like good quality. Easy ordering and delivery.

8 June 2026
Mystic Boarding logo

Reply from Mystic Boarding

Thank you! Glad the Star Impact Vest Fzip Women fit well and the whole ordering experience was smooth.
Hope it serves you well out on the water!

Team Mystic

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