"I'm happy with the actual products and the extensive selection available, even if comparing product variations can be a bit overwhelming. However, the pricing model is frustrating. There are continuo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The site is easy to navigate. Products were in stock. Special discount made them more affordable. Delivery options were limited.
Company replied
Quality products. Perfect price when on sale (50%). I thought that there was free delivery for purchases over 40 or 45 euros, but that was not applicable this time though.
Company replied
Every thing was good the gift l liked it the no fee shipment l liked it but to get these 1 more star you need to have more lockers l have 1 right down my house and you don’t have it
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United Kingdom
- +44 0845 094 9889
- www.myprotein.gr
4.1
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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This website is insane
This website is insane. I made an order and I had to cancel it. Since they don't have an available mail (conveniently enough), and since they contact through google mail, I entered my google mail, told.them all.about my order request, gave them the full name.and order email to help them find it and at first they said there is no existing order. About an already PAID order. And since that day, we've been going back and forth for DAYS, about an order for which I have given CLEAR information. And it seems that their help Center is run by bots..either that or their workers are instructed to avoid helping the customer when it comes to cancellations and refunds...there is.no excuse for this. How incapable and incompetent can an entire help center be, to not be able to help a customer with an active paid order and full information about it?? I don't buy any of this. If this is how they treat customers, they belong in the black list. I will actually proceed on action against them after this if they don't help me. Worst website order experience from a company.
3 June 2026
Unprompted review
Reply from Myprotein
Hi Danula,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Very expensive first price
Very expensive first price. Very expensive sent costs. Pour descriptions.
1 June 2026
Reply from Myprotein
Hello Sofia,
Thank you for your review,
We're really sorry we've had to put some of our prices up. The industry has been affected by commodity, production and freight costs which have all increased significantly over the past few months and this is having a global impact. We have been absorbing these industry-controlled cost increases for as long as possible, but we now need to align with the wider sector.
Despite these increases, please rest assured that quality remains the highest priority for us and we will never compromise on that.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Stephen
Nothing less than 5 *
Excellent website, helpful menu, good products, nice quality. I highly recommend it.
31 May 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Excellent value
Excellent value, great taste, and clear results. Widely praised for affordability, especially during sales, with many users seeing real performance benefits.
30 May 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Excellent Customer Support and Fast Resolution
My initial order arrived damaged during transit, with the package and protein bag torn open. After contacting customer support and providing photos, my case was handled promptly and professionally by Radu.
A replacement was arranged quickly, and the new order arrived in perfect condition. Throughout the process, communication was clear, helpful, and customer-focused.
Thank you to Radu and the MyProtein support team for resolving the issue efficiently and ensuring a positive outcome.
14 May 2026
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
too expensive!
29 May 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Quick order
29 May 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
everything was perfect
everything was perfect. The order came very quickly. The packaging was careful and the quality of the shorts was very good. As for the creatine, I'm sure it's very good.
23 May 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Outstanding after-sales care! Rating increased.
UPDATE: Upgraded to 5 stars! MyProtein’s after-sales care is outstanding. After posting my review, a Customer Relations Executive named Ben reached out immediately. He genuinely listened to my frustration regarding the cart glitch and generously issued a partial refund to help cover the cost of the flavor mistake. While the website had a glitch, their customer support is flawless. They truly care about their customers and have won me back!
--- Original Review ---
Poor user experience led to wrong product selectionNo matter how many ways I tried, (web, app, incognito mode, different browsers, diffrent PCs) I could not get the better offer to register on my cart. The system wanted to award me with a 7€ bottle while there was a better reward advertised (3 rubber bands) valued at 25€. The so many (dozens) tries, made me not to be careful -while placing my order (finally)- and I ordered vanilla flavour instead of smooth chocolate. I know it's my fault, but it is useless for me and 112€ down the drain...
23 May 2026
Reply from Myprotein
Hi Vp,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the offer on your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Shopping experience was great but wish…
Shopping experience was great but wish it had English version option on Greek site cos of my location.
28 May 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
I was done with my order pretty fast…
I was done with my order pretty fast and everything was fine
27 May 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
High quality products
High quality products. Excellent value for money with their offers.
28 May 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
I wanted an other protein the elite…
I wanted an other protein the elite strawberry but it didn't let me order it fix that!
27 May 2026
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Perfetc discount
26 May 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Everything was OK!
26 May 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our customers.
Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.
Should you happen to have any questions or queries, please don't hesitate to contact us via your account and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Top amzing!
26 May 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our customers.
Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.
Should you happen to have any questions or queries, please don't hesitate to contact us via your account and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
PERFECT ITEMS SUPER PRICES
26 May 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our customers.
Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.
Should you happen to have any questions or queries, please don't hesitate to contact us via your account and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
sometimes delivery dee is too much
25 May 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our customers.
Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.
Should you happen to have any questions or queries, please don't hesitate to contact us via your account and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
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