Myplaydirect Reviews 

I ordered a shirt from them on 12/10/2014, to date I have received nothing. The shipment dates stated it would ship from 1/12/2015-1/21/2015. I sent them an e-mail on 1/28/2015 asking when my package would be shipped, the response said it would be updated soon. To date it still states the same dates from January. I can not find a phone number to contact anyone, terrible company. I am annoyed to say the least, I will never order from them again

I first order this bundle, then received a notice that the payment had been refused. Thanks to the help of customer service I was able to still purchase it with a different payment. Thanks keep the great products and service coming!!!!!!

Great service, highly recommended -thank you !

TL;DR Don't order anything from this company.

First off, I am concerned about the authenticity and respectability of this company. It is suspicious and unnerving that the only method of contact is through email, no phone numbers and no mailing address.

Second of all, I have sent multiple emails to customer service, and while they have mostly been replied to in a timely manner, I have found that they hold few real answers for my questions.

They constantly mention that they don't have inventory for the certain product yet at their warehouse even though their website says that it is in stock (this has since been changed thank goodness) but the company has done nothing to let their customers know of any inventory changes/shipping date changes/etc.

Nothing they have is worth the trouble that you have to go through to order from them, and the ensuing emails that you have to send to customer service to check on your order.

I ordered a record almost 2 months ago. It said it was in stock, but then said it's back ordered, and they're waiting on shipment and have been for two months! I've requested a refund TWICE, and have not received an answer! I'm more frustrated with the fact that under the contact us link, it has no number or email. It gives you questions that you answer, and then another, and then another, and then another, until it comes to some solution that gives you no explanation whatsoever. I am HIGHLY disappointed, and I want my money back. I am tired of waiting, and these are hard times. I feel like I've been scammed, because there is no number, no form of contact at all, and they have your money in their hands! I will not buy from this site ever again!



"Hi - we're so sorry for he wait. Please note that we did not charge you, and that we won't charge you until we ship. Vinyl is in high demand these days and it's often hard to predict when we will receive additional stock. If you prefer not to wait, just let us know, and we'll cancel your order. Again, our apologies."

UPDATE: I have received this along with numerous emails now claiming I was never charged, BUT I only have a little over 20 dollars left in my account, which I used for the record. I had not used my card anymore after that, because I thought my money was gone. When I went and checked if my refund had come in, I still had nothing in my account but 11 cents. If you truly haven't charged me, then show me proof, because I had no money in my account after I made the purchase around 8-10 pm that night.

Hi.

I wanted to make a clear, updated review of My Play Direct. So i want to say first some couple of things.

1• This is my first experience/purchase with My Play Direct.
2• The item, which is the Interstellar Illumimated Box, was not on pre-order but marked as In Stock. That means that i dont know how My Play Directs manage their Pre order items and the time it taked to ship etc.
3•The most important, I am going to be 100% honest about my review.


So first, i did come on that website to see if My play Direct was "Trustworthy". The soundtrack i bought cost $45, and i wanted to be sure that I would get it. Ans fast!

So i was searching for any review on MyPlayDirect and came to this website.
I was skeptic as I came across the negative feedback.

But I decided to give a try.

• I ordered the item on the Saturday 17th of January.

• They shipped it on the Tuesday 20th of Jan. (2 Business Days after my I ordered)

• I received on week later, that is the 27th at 5:18Pm.

I should say that I extremely satisfied. It was fast and reliable.

I just want to say that meanwhile, i wanted to test them.

So on the Monday 19 Jan, I sent an email early in the morning asking why my item wasn't Shipped yet... (Yes, I was a little though...barely) and i got an email back from the Team couple of hours after. So I wanted to say that their Customer Service was good also. They were at least fast to reply!

So here is is. I really Hoped it helped those you are worried. From my experience, I would say... GO Forward! I had a really good experience. A fast shipping too!

I ordered something that came in 2 batches, only the second batch was cancelled and I was never notified. I kept waiting for something that never was gonna arrive. Also I had a damaged product and I received ZERO replies to all my inquiries on how to replace it.

UPDATE - 6/5/15

There is NO phone number to call - only email. That should clue you in that there is a problem already with their customer service model.

I have been emailing the "customer service" every 30 days for an update for the last 6 months. Repeat 6 MONTHS!!! It's always the same generic email reply of "waiting to hear back from distribution" How can this process work? I seriously doubt anyone is looking into my issue. The worst company I have every dealt with period. AVOID THEM AT ALL COSTS.

I can't honestly say whether it is myplaydirects fault my order hasn't been shipped after a month or if their supplier is just the slowest ever. I've been in contact with customer service twice and they are lovely people to be honest. Kinda makes me feel guilty for being mad at the company.
What makes me don't want to order from this place again is that there are inconsistencies on the page. The item I ordered was in stock (and still is according to the page) but when I'm looking at my order status the item's back-ordered and they still don't know the status of the item or when it will be shipped.

So to summarize: will not order from this place again, but great customer service :)

I'm glad to report that you did a great and timely job helping me with my Garth Brooks download. Thank's so much!

I tried to order an album that was advertised as "in stock, ships in 1-2 days". I placed the order and got a confirmation email, saying my order was received, but had no ship date. Two weeks later, still no album. I wrote them to inquire, and they told me it was actually out of stock and they could not fulfill the order. Deeply disappointing experience; this company seems to lack professionalism and/or basic inventory management control. Wouldn't waste my time depending on them to fulfill a future order and wouldn't recommend them to anybody.

I ordered my son's birthday present over a month ago! I emailed them about it and they keep saying it's on backorder and that they would harge me for shipping but this is ridiculous, I'm giving them till Monday and then I'm canceling my order. I will never order from them again. Completely ruined my son's birthday surprise.

customer service is great,felt bad having to cancel orders but needed items and could no longer wait,thanks for all your help! posey

I had a few problems with my order and Myplaydirect had a very simple form to fill out and stuck true to their word and replied to me within 24 hours. They understood my problem well and gave me a range of possible solutions.

I would definitely recommend them and also order from them again.

I recently purchased a collection of music that included past and future releases. Downloading the albums was seamless. When it came time to download the new album however, I had deleted my email and had no order number or link to get to it. I emailed customer service and within a couple days, on the weekend mind you, they had everything taken care of and I had my new music.

Purchased a Vinyl Lp with an expired download key, within minutes I had a response with the download!!! Sweet, Thank you!!

I purchased the Talking Is Hard vinyl and it was damaged. It kept skipping when I put on on my record player so I contacted myplaydirect.com customer service and within hours they responded and gave me a second vinyl for free!
Extremely helpful and very fast response! Couldn't have asked for anything better and I will definitely be recommending myplaydirect.com to all of my friends and family.

Wonderful, I missed a track and I was disappointed. But then There was help.
I focussed on that possibility and tried. And yes in very reasonable time I got help and my music Blue Smoke was again fully at my disposal.
Thank you very much. And.... Both my wife and I love Dolly and her music. We wish you all a Merry Christmas and a very healthy New Year 2015. Rieks and Imelda Sciarone.

I have made multiple purchases from My Play Direct and always been 100% satisfied. I have had a slight issue with this order and it has been resolved to my delight with no fuss at all. . . 5 stars

I have ordered a special collectors tin of Breaking Bad with the opportunity to have the remember my name poster customized. After ordering I noticed the next day the price had come down by £5 so asked them if they could refund me the difference, I got an email the next day saying we are refunding you £5 back due to the price change. Upon tracking my order it says cancelled, I have had responses back from 4 individual people saying it has been escalated to technical but have had no answer to what's going on in over 1 and a half weeks. They still have my £81 and I have no item, not happy at all. No phone number for them either!!

well i had lost my downloads but there were very helpful and said sorry to me and they sorted out for me resend me a link to download all my songs i order of myplaydirect so i would say big thank you to them xx