Myplaydirect Reviews 252

Pre-ordered a the 1975 rose gold necklace with the release date of the 3rd it is now the 8th with no dispatch of the item. In hopes to clarify this I had to navigate through the endless pages to get to the contact us/problems page and despite attempting to contact them over many days have not received any response nor my product.

Ordered items on 12/5/16 and have not received any updates regarding delivery status. I have sent 3 messages through their help form on the website and have yet to get any response. There is also no phone number to get in touch with them. Also sent them a Facebook message earlier today. They have no problems sending me marketing emails daily but cannot respond to my simple request of when will the items ship. Very disappointed. This is my first order and very, very likely my last unless I hear back from them with a tracking number.

On Tuesday April 12, 2016, I ordered two Naruto cosplay headbands, one for myself, and one for my husband. I waited and waited for about two months before I finally checked back to see what could possibly be going on with my order, and I was informed that it had gone on "backorder," and should be available to be shipped soon. First of all, their site had said nothing about limited quantities, and second, could they not have ACTUALLY INFORMED ME EITHER WAY?? So I continued to wait... and wait... and now here it is, today, 8/14/2016. The item no longer exists on their site. Hell, the portion of the site that I bought the crap from doesn't exist anymore. I demand a refund of my $43.33. I used to have a decent sum of money, but with recent happenings, I could use that extra cash in my pocket instead of in the hands of these filthy crooks.

I'v never revieved what I payed for, and it hasn't been possible to get in any kind of contact with the company.
Just don't buy from them!

I ordered a vinyl double pack on special offer (Miles Ahead Soundtrack * Robert Glaspar Reinterpretation of Miles) from MyPlayDirect in the US and was very disappointed to receive only one of the records as part of the offer.

When I enquired they took at least 4 days to reply with a very generic looking email saying they had moved offices and all of the orders had been lost on the system and that I shouldn't worry as the money for one of the records had been taken from my account. As I ordered from the UK combined with shipping this made it very expensive in the end. I've been buying records online for years and found this to be the most frustrating experience so far. I would never use PopMarket / MyPlayDirect again neither would I recommend them to my friends.

The title of the review says it all really. I ordered the Jean Michel Jarre Electronica Fan Box part two on 5 May 2016, the day before it was to be released.

Since it's release date it has been listed constantly as "In Stock" on their website. I have emailed a few times to ask when I can expect delivery only to be told that they are waiting for more product to be delivered. I assume this means that it is not in stock, contrary to what they say on their website. I have found my contact from their staff to be perfunctory almost to the point of rudeness.

To be absolutely frank, I am appalled by the worst customer service I think I have ever received, anywhere.

I ordered a couple of things from this store TWO MONTHS ago and they still haven't even SHIPPED! It was a pre-order claiming to ship between April 4-6... yeah right! May 14 and still nothing. And best part is that if you go on the website now to buy the stuff I pre-ordered, it's no longer a pre-order! They claim they have it in stock! So why don't I have mine? Super shady all around, placed another order for a few items that all said in stock then the second the order went through the private order status page said they were all actually backordered. They straight up lie to customers saying things are in stock or will ship when they actually don't even have them at all! You only find out AFTER you've gone and put in all your information and confirmed your order that they flat out lied to get you to buy it... and the customer service is an absolute joke. Expect scripted responses that are absolutely zero help. This isn't even the only time I've had problems with this website (unsurprisingly). I ordered a hat a while ago and they sent me a completely different one from what I ordered months after I ordered it, and then when I contacted them about it the hat I did order was sold out! So I never even got it! Just a joke of a company, it's such a shame that anybody would choose to sell merchandise through them. I will never buy from them again and I will do everything I can to stop other people from making the same mistake I did. Do not buy from this company! You'll never get your stuff!

Whilst attempting to download album tracks my browser programme (Firefox) locked on the first track, and thus a restart of the programme was required. When I restarted Firefox I was able to download all the subsequent tracks, but the first track was flagged as having already been downloaded.
I submitted an email detailing my problem and received a prompt reply detailing a solution. Problem understood and solved with a minimum of fuss!

It's the first time I bought something from this company, so I was a little scared seeing that I live in another country. So when my order arrived I was really relieved and happy. Unfortunately something was missing, so I emailed them. Within a few hours they responded and sorted the problem out for me. They are really friendly and I am really happy with the service and would certainly buy from them again and again. Thank you!

Gabriel was very quick with a response, I really appreciate my concern being fixed so quickly. I highly recommend your company.

they are best for customer care

On 04/12/2015 we ordered a Bring Me The Horizon - That's the Spirit Deluxe Edition Boxset as a Christmas present for our son. After 5 months and 11 emails it has NEVER arrived. All 11 responses from Myplaydirect have said exactly the same thing, "we will forward to our billing department for further information".

Order number 0057670899 was charged and paid (via paypal) and then the order was cancelled (by myplaydirect) as there was a "technical issue our end". Myplaydirect state that they never charge for any item until it has been dispatched.

REALITY - WE HAVE BEEN CHARGED. WE HAVE NOT RECEIVED OUR ITEM AND WE HAVE NOT RECEIVED A REFUND IN 5 MONTHS.

We have provided this poor excuse of a company, proof of payment from both our bank and paypal account on FIVE separate occasions and still myplaydirect deny charging us. Each time they have said the information will be passed to the Billing Department. All of this information was supposedly sent to the billing department for the first time on 18/12/2015. Now, SEVENTEEN WEEKS later and still NO BOXSET, NO REFUND AND NO REPLY FROM THE BILLING DEPARTMENT.

I am astounded that a company like Sony would ever want to be associated with a company capable of nothing more than complete and utter incompentance.

Myplaydirect are dealing with merchandise on a global scale and yet have a non-existent customer services dept, no live-chat and no contact telephone number. They are simply hiding behind a single email address which is obviously ignored most of the time.

After 5 months of going round in circles, I have been left with no other option other than to resort to a public review site to highlight the issues and risks of shopping with myplaydirect. In my opinion, this is nothing short of fraud.

I would welcome a prompt response and resolution of this issue.

I bought a Nas vinyl for Christmas. The content download did not work and on 31st January I wrote to My Play Direct requesting their assistance; it is now mid April and they have effectively done nothing to resolve the issue despite numerous chasing emails. I have paid for music which My Play Direct will not provide and appear completely unbothered by the fact that I am highly unimpressed with them. Having read message boards I know for a fact that the problem I have with my download is not an uncommon one; therefore there is simply no excuse for their conduct. I would advise that people avoid using this company.

I preordered a CD with gift box, photo cards and bracelet October 2015, it was supposed to arrive on the 13th of November but didn't arrive til a week or so later. I then noticed the photo cards (and box but did not see this until later) were damaged, I emailed support about it and after a while got a reply with them promising me a 50% refund, of course I was very grateful but now almost 6 months later still no refund. I've contacted them multiple times about this and they keep saying they'll put my information forward to the billing office immediately but still no sign of it actually happening.
I'm annoyed and disappointed, how long will I have to keep running after this company until I get what was promised? I got stuck with damaged goods and lousy service.

Very happy with the whole procedure. The whole procedure was very easy and convenient. The merchandise was is in very good condition except for the small rip on the binding. Quality of paper was excellent.
Please send a complete refund. Thank you! Linda

They took care of my problem immediately and were just wonderful.

They remind you that you'll see the estimated delivery date when you continue and fill in your adress, but this was not the case. I only got to see the estimated delivery date after payment.

Also I wanted to cancel my order 7 minutes after I bought the product. I contacted their customer support and got a reply after an hour saying that they couldn't cancel my order, because it was "already processed for shipment" after one hour when they received the order!. My shipment was planned two days after my order placement and they can't cancel this? Now they rather want me to send the item back as a refund when I receive it . The latest estimated day of delivery is on the 4th of May. So considering I have to sent it back to the United States it will probably take 1-2 months more before I get my refund.

So instead of cancelling my order 1 hour after payment, they rather have me wait 3 months, sent the item from the States to the Netherlands and have me sent the item back from the Netherlands to the States for a refund. Absoluty stupendous. If they really can't cancel my order after it has been purchased one hour ago (7 minutes ago if you don't count the time I had to wait for a response by email), they really should restructure their system.

I do not recommend this site/company for buying merchandise based on TV-series.

Needed to return a purchase and they were extremely timely and helpful!

The support I have received has been fantastic. Anytime I have had a question, they have been quick to respond with all of the information I requested. A+

I received a damaged product from this company about a week ago. I'm certain it was damaged during shipment, but reached out to them to help. The product I ordered was a limited edition collector's item and it was really important to me that I had an undamaged product. They first offered to refund half of my money, but when I explained how much I wanted a perfect item, they completely understood and offered to send a replacement free of charge. More than that, they didn't even make me go through the hassle of shipping back the damaged item I first received. They could have very easily told me that the best they could do was refund me 50%, but I really appreciate them shipping me another item. I received the new product undamaged and am really thankful that they were willing to work with me and understood how important it was. They're also great at responding quickly to emails and tweets. I wish I could have such positive experiences everywhere that I purchase from. Thank you MyPlay :)