Hermes Reviews 

Totally useless
was promised my parcel delivery 3 times and they failed to deliver it 3 times would not recommend at all I you want to send parcels or receive them
That's why they are the UK's worst delivery company

The Le Manifeste d’ Hermes is a great website that engages me and shows Hermes innovativeness aswell as craftmanship

I have a new delivery guy working for this company. Sadly, it seems he doesn't know what the letter box, or doorbell are used for, as he doesn't put things through the letter box even though it's clear they will fit. He doesn't ring the doorbell to see if anyone is home either, but instead prefers to dump everything either on my doorstep, or in front of the side garden gate which is generally viewable to anyone walking by. Please, someone save me from this company!!!

Hermes/Evri lol.
Always late in delivering parcels. Always running behind. This company never changes. I could say a lot about this company.
13 parcels lost in a cause of 2 months from January to March 2023 and never recovered.1 parcel 6ft tall by 4ft wide stollen and delivery driver sacked. Several parcels delivered but torn open. Several parcels delivered and not put in safe place and left out in the rain soaking wet and for everyone to see and steal. Several parcels delivered to wrong address. Same old same old. But sellers on ebay continue to use this company as they are cheap to use without considering the buyers not receiving their orders. Ebay sellers will never learn.
Many times I've had to have either refunds from sellers on ebay for non received items or the sellers have had to send out replacements using a different courier company.
Today I'm due two parcel deliveries from this company but now received notification that they are running behind yet again. Some things never change. This delay has caused me terrible inconvenience.
Says it all really.
Sick to death of waiting for deliveries that are constantly late. This company changed it's name from Hermes as of honest negative reviews on they're terrible delivery service. Even being known now as Evri, there is no change in this courier company. They are still giving a terrible delivery service.

Hermes did not deliver my package and the sender does not receive returns. The sender is yesstyle and said that the package will be destroyed because I have not contacted Hermes! Hermes had my delivery address explicitly written on the package and no delivery attempt was made, instead they confess that they had a system error. Obviously Hermes stole my cosmetics and yesstyle does nothing. Germany is going worse and worse! Unbelievable.

Package returned to sender as the driver couldn't find the address.
The address has deliveries daily from all other transport companies and there is even an instruction on the door telling the drivers "How to".

Left my package in a bush; presumably, it was stolen, because it absolutely nowhere to be found.

Absurd and infuriating.

NEVER RECIVED MY PARCEL. Now saying its been delivered so sender cannot claim Insurance this. The UK government should step in and Investigate all these companies they are legalised criminals. As With some detective work my Microphone was stolen by an Eviri delivery person.

Response By E-mail (Esetu) (11/02/2025 08.47 AM)
Hi Kenneth,

Thank you for getting in touch with your enquiry regarding your recent parcel delivery C00HHA0549720613. I truly hope you're doing well, though I completely understand that this situation must be incredibly frustrating for you.

First and foremost, I want to sincerely apologize for the delay in responding and the lack of updates you’ve received. I know how important it is to stay informed, and I deeply regret that we’ve let you down in this regard. I truly understand how unsettling it must be to not have clear information about where your parcel is.

I’ve reviewed the tracking details, and I can confirm that your parcel hasn’t moved since 28/01/2025. Given the length of time that’s passed without further updates, it seems likely that the parcel may be lost within our network. Please know this is absolutely not the service we aim to provide, and I’m so sorry you’ve been left in this position.

I completely recognize how much this situation may have impacted you, and I want to assure you that I am escalating this matter for further investigation. While we’re working hard to determine what happened, I do want to be upfront with you about the possibility that the parcel may be considered lost at this point.

I can only imagine how this has affected you, both emotionally and financially, and I deeply regret that we haven’t been able to deliver your parcel as expected. My recommendation would be to reach out to the seller or retailer to explore appropriate next steps available for you, but please know that we are doing everything we can on our end to find out what happened and to support you through this process.

The reason we refer you back to the shipper is because you paid them directly and they hold the details of your items , then they they pay us for the delivery of your purchase. They will contact us to claim the loss for not providing the level of service they have paid for. I hope this explains why we refer you directly to the sender even though the error that has occurred does not lie with them.

If there’s anything else you need or if you have further questions, please don’t hesitate to reach out to us. We’re here to help.

Take care,

Esetu

Evri Customer Service Team


Your Delivery Update
Good Morning

My name is Emma, I work in the Customer Service team at your local depot and have noticed your parcel hasn't been delivered in the intended time window.

The courier is running a little behind but your parcel is still due for delivery today.

Kind Regards,
Emma

Evri Customer Services
Evri is a trading name of Hermes Parcelnet Limited.
Registered in England and Wales Hi kenneth Ross,

Thank you for getting in touch with your enquiry which you raised on the Evri website via our Digital Assistant. As soon as you submitted your enquiry details it was sent to your local Customer Services team to look into this, rest assured we have it in hand.

Like so many others, have an order that I am waiting delivery of. Get an email advice on due day that it's out for delivery. Then later that day another that it can't be delivered and will be delivered next day.
Yes you guess it the same again with no delivery!! They are the pits, why anyone uses them amaze s me. Had I known the courier I wouldn't have ordered. At least they havn t used the Not in excuse, they just don't attempt to deliver.
Back to the seller for me to try and get a refund

If I coul give -100000 points I woul!!!! Every time when they are suppost to deliver somethingit is either late OR never coming !!!! They are trying to deliver 166172 milion times And at the end they return to sended !!!! Worst COMPANY EVER.

Tracking number: H051JA0079493035
This is the 7th times I gave negative feedback on this poor company. Lies after lies and time wasting. The item should have been delivered four days ago, and everyday keep changing the time of delivery and yesterday and today they falsely claims that an attempt is made to deliver it.

Absolutely Shite.
I suffer with diabetes and this courier company has been told so so many times to leave my parcels in my safeplace as I sleep a lot due to my medication I'm on. There's even a note in hugh letters on my front door telling them to leave my parcels in my safe place. Today this idiot courier was banging the hell out of my front door and woke me up. The parcel he had was so small it would of fitted through my letter box. I mean how thick are these courier people. Why can't they just read the huge sign on my front door. It's also on my hermes/Evri account regarding where to leave my parcels. They are just plain ignorant. Sick of this shabby business. Do your job properly. It's not hard.....

Ordered via an Amazon Seller two items and knew there would be a problem when I saw that Hermes was the delivery company. Hermes are the worst delivery company in the World - no one gets anywhere near them. I have never ever had a good experience when they are the delivery company and know no one who has either. They lie - they say no one was in when the Customer was and/or say they delivered when they haven’t. I am assuming their Drivers must steal items that they say were delivered. Do not use any company that wishes to use these Cowboys

Had another parcel stolen from the front of my home today. Despite having raised the issue with Hermes/Evri about leaving packages ten feet from a public footpath they continue to do it. I have a designated safe place recorded on the app so I don't know why they continue to leave packages in such an unsafe manner. My video doorbell wasn't activated by the delivery driver either, I find that very strange. No evidentiary picture was posted either to prove delivery. I'm disgusted by the whole situation. Unfortunately there are opportunistic thieves operating everywhere these days, it beggars belief that couriers just leave deliveries in full view of passers-by. Either Hermes/Evri just don't care about peoples packages being delivered properly, or they have no control over their delivery drivers. Like I said, I have raised this issue previously, yet here we go again with the exact same issue. Unprofessional, lazy, incompetent, apathetic, untrustworthy....those words all fit this situation. Disgraceful from a courier service that's so big.

The worst delivery company. I received the wrong package and mine is lost and no one gives me an answer. They mixed up all the labels in the system.

I was promised that my parcel would arrive on Monday morning, and I already made plans and was supposed to leave the next day for 2 months. For some reason the driver could not find my adress!!! My roommate was also receiving a hermes package and she got hers and mine just drove away! What the hell!! And then I chose for it to be delivered to a packetshop that is located 5 minutes from my home (thought it would be easier for the driver to find) and it took them 3 FREAKING DAYS to deliver to the packetshop. Simply UNACCEPTABLE AND AWFUL. Would not recommend hermes to anyone.

John Lewis used them to “deliver” a parcel. Courier took a photo of the closed door with the parcel hanging out of the letterbox.

Did not ring the bell and of course the parcel was stolen. No one is taking responsibility.

I’ve just been sent an “excess” invoice. I checked & double checked the size - well inside their requirements. It’s a con. I’ve paid it but I’ll never use this rubbish company again.

Can u tell your stupid drivers to stop putting parcels in wheelie bins also leave a leaflet saying left parcel and where its been left 5 parcels have gone missing over xmas down to stupid drivers
Thanks