Hermes Reviews 

The driver stole my parcel, a gift for my son, they even sent me proof of the fact with a picture of an empty packet left outside my neighbours. They aren't doing anything about it and that is infuriating.

This is the worst delivery experience I've ever had via an Amazon order. The tracking is utterly hopeless giving alternate & confusing messages on the Hermes website saying they attempted delivery ( Twice !) And unable to find safe place ( there are many !) I WAS HOME at both stated times ! Alternatively on Amazon tracking over 2 seperate days item ( catfood) is still on its way . Absolutely infuriating , and a complete waste of my time ...I now have to wait until 22nd january before Amazon can offer fund . This item was ordered on 13th . JAN !I have had phoney delivery messages info 16th '17th& 19th Jan. I will complete a further review of the company who are using this useless Hermes delivery on Amazon site .

Absolutely shocking! Why people still use this company is beyond me, parcels marked as delivered but they ain't even had to send the seller video footage off the ring door bell for the time they said they had delivered it but they clearly hadn't! Avid at all cost.

Refund was received promptly for returned ear cuff. Return was by UPS, collected from my door after I made one simple request to return on the phone to a helpful and sympathetic customer support person who spoke perfect English.

The driver just dumped the parcel and walked off when challenged as to why he hadn’t knocked the door. Usual ‘drive-by’ delivering with zero care given to someone else’s property.

They are very good in taking your money but when something goes wrong they do not want to know .
A gift was bought for a present in November and still hasn’t been sorted out and we are now on the 27 of December.

Advised me that they would deliver on 21/22 Dec. Item arrived with them on 20th but still no signs it will be delivered before Xmas. Appalling service.

No updates, no notifications, no knock on door. Left my parcel behind the wheelie bin in the pouring rain at 2pm, found it by accident in the evening soaking wet through. Luckily it was wrapped in cellophane so wasn't damaged. Utterly disgusting and disrespectful. I wouldn't choose to use them, it was the amazon sellers choice.

Probably the worst delivery company. How the drivers get away with just submitting blank wall photos and saying it was delivered is beyond me. I contacted them and EVRI say that the issue will be escalated to the driver and then when I later check the 'more details' section they have now changed the postcode so that I can no longer view the fake 'delivered' image (Which i had screenshotted in and passed on in order to escalate the issue in the first place). If I had known that it was going to be delivered by hermes i probably would have never ordered. It's full of drivers that lie and steal parcels.

This is the most god-awful courier company ever! Why the online businesses use them, beats me. I have been expecting and tracking my parcel. Then suddenly, today, I get an update notification about my delivery. Before I could open it, another one saying my parcel has been delivered! Yet, I'm at home, sitting on my sofa, and there was not a knock on the door. Then I go to the app, and they have included a photo of where they delivered my parcel. It's a blue door which could be anywhere. I live in a block of 105 flats! I live on the 17th floor and my door is RED!!!! My door number is inscribed boldly on my door in gold numbers!!! How can the delivery man mix up 95 with any other number except if he is illiterate? The last time, a few weeks ago, another EVRI/HERMES delivery man handed my parcel to a neighbour who i don't know on one of the lower floors!!!! That was shocking!!! When I asked the neighbour how come he has my parcel, apparently, he had a delivery too by the same guy, and then he asked him if he could take my parcel for me - a person who doesn't know me and whom I don't know! This is so out of order!!! The standards are very abysmal and the people who do the deliveries are ignorant and illiterate!!!! I would implore businesses to stop using them. They are a big liability!!!

The absolute worst delivery firm going how are the not fined for theft!, false advertising and banned from re- vamping the name!
I have up to 5 different purchases all due to be delivered by these cowboys EVRI formerly HERMES.
SACK THE LOT OF THE THIEVING SCUM.

I bought a product from China two weeks ago. It was picked up by evri who lost my package. I ordered the same package again. Hermes/Evri lost it again. My question: How many times do I have to order the package for Evri to be able to bring it to me? This courier company is without a doubt the worst in the UK.

The worst company i have ever had to deal with i ordered a bracelet for my partner paid via PayPal and received an email from them telling me it would be delivered via UPS and a signature was required i was working from home on the day of delivery and nothing the next thing i received an email saying it had been delivered i have been emailing the customer services i even sent a copy of my signature and proof of id and still nothing the battle is still ongoing AVOID HERMES AND UPS AT ALL COST

Once again stated that goods were delivered when NOT been anywhere near my property,having waited in all day. Absolutely appalling company whose drivers lie constantly about deliveries which do not arrive at all. Why do suppliers keep using this horrendously poor company?

This company failed to print the correct address on the parcel. Therefore the courier had huge difficulty in delivering. Also this company's website did not give me the opportunity to give detailed directions to assist. Will not be using this company, or by extention Tesco marketplace ever again!

Should get 0 rating, terrible company, should be closed down.
2 delivery's due this week, one lost and damaged by leaving it on the doorstep in the rain
I never use them for my business and I will no longer buy from a company that uses them.

What is wrong with this company. They marked my parcel as delivered and binned it. It went into my compost bin. It was a rare autographed vinyl record in a wet compost bin in the UK. Best part was that by the time I was able to access it the bins had been removed. Fantastic, fantastic job, you'll be hearing from me for my refund.

Ordered through Amazon. Noted my order was to be delivered by Hermes. My heart sunk. Sure enough as with other deliveries they failed to deliver. Most definitely the worst company ever. States they will attempt to redeliver. I won't hold my breath. Shame on you.

If I see now that the delivery person of the package is hermes, I immediately look for the goods elsewhere because I'm not going to worry if hermes will steal my package or send me a photo of someone else's stairs and I'm going to walk around the city looking for f-ck their thieves

They don’t send the parcel to the packetshop due to a mistake and then can’t even redirect to my address. Their Instagram team is unhelpful. Their customer service racially profiled me. Terrible service overall and no empathy and respect for customers. They don’t even attempt to try to deliver again.