Hermes Reviews 

Success full first-time delivery!

I have just had a parcel from the USA delivered to the UK (Portsmouth) by Hermes! - It arrived at the Nuneaton Depot two days ago, from the USA and has been delivered. Put through the letter-box!

Customer service is exceptionally horrible. I recently sent a coffee machine to an eBay buyer. The parcel was severely damaged during transit by Hermes and the machine was tear in parts. Despite numerous follow-up emails, I have yet to receive ANY response from their none-existing customer service department. I strongly advise AVOID using Hermes.

The normal delivery guy is ok . But this time off year christmas time they employ people from job centre who are made to work an don't care . I got a message yester to inform me my parcel is out for delivery Friday today is Saturday evening and it hasn't arrived yet. I told the seller if I was aware it was hermes you used I would have never placed the order . I'm sure they have retarded monkeys at these depot sorting out

Bought an item on Amazon with delivery due today. My heart sank when I saw Hermes was the courier. They are utterly useless and, as expected, the item didn't arrive as expected.

Hermes- Chadstone!! DON NOT PURCHASE FROM THIS COMPANY
HAPPY TO TAKE YOUR MONEY HOWEVER NOT HAPPY TO PROVIDE
AFTER CARE SERVICE
I will start by saying do not buy from this luxury brand. After care / customer service is appalling, once the transaction is made and you are out the store this company does not care about the consumer. They pride themselves on quality how wrong and miss leading!!!!
I purchased a pair of coffee mugs both of which have chipped in the dishwasher after a wash cycle.
They erasure me that it was dishwasher safe, I have reached up to customer service after care they were not interested in what had happened.
Basically said sorry.

Yesterday I have visited the Hermes Store in Zurich. At the entrance there was a woman with a labtop and mobile phone asking me what I am interested in. She did not even take the time to greet friendly, during the conversation she was typing and behaved very arrogant. Unbelievable that she answered my question without even facing me. Incredibly rude and arrogant behaviour. I will never ever visit this store again!

Shame you can't give no stars. The tracking said they left the parcel in a secure outhouse but it was in a communal hallway which is easily accessible. I was in at the time, so why the delivery driver didn't bother to ring the doorbell is anyone's guess. Suppose I should be grateful they delivered to the right address though! Does anyone know of a decent, honourable delivery company?

The delivery was to a store that opens at 8am. The courier decided to arrive there at 6am. Nothing more to add.

Same old story delivered to the wrong address despite a sign displaying address on the wrong door. I am having difficulty recovering it as the resident doesn't answer his door or emails. Hermes if you read these reviews can you help retrieve my parcel?

Hermes/evri
They delivered my items to wrong address and I haven’t got my money or item
They are useless

Martijn DeLange DOES NOT CARE about the fact his delivery drivers ILLEGALLY TRESPASS and ENTER YOUR PROPERTY and takes a photo of your parcel on the breakfast bar leaving the door open having NOT KNOCKED OR RUNG THE DOORBELL when you are in the toilet, your dog in the property and could of escaped BUT the real big one is that your mum who has alzheimers was in the house also!!!!

See my email to Martijn;

I updated delivery for my parcel to be left at THE BACK DOOR as I was popping during the delivery time window. I came back within time and was in my downstairs toilet. Chris took it upon himself to ENTER MY PROPERTY without knocking or ringing the door bell!! He entered THE SIDE DOOR and entered my kitchen and placed my parcel on MY KITCHEN BREAKFAST BAR!!! I have a dog who also could of escaped and my mum has alzheimers. This is TOTALLY UNPROFESSIONAL and ABSOLUTELY UNACCEPTABLE and I want Chris fired immediately. How dare you just enter someones property and not even knock or ring the door bell also after NOT EVEN reading the delivery instructions which CLEARLY STATED to leave my parcel at THE BACK DOOR!!!! Ie back of the house. Where did my instructions say to enter my property and not ring the doorbell first??? I am shocked disgusted and also had a visit from my neighbour to say he had parked his white car across their driveway opposite mine and blocked them from being able to leave their property! Who the hell is Chris and WHY did you employ him!? I suggest you dismiss him immediately before I take the matter to the police and financial Ombudsman. I look forward to hearing from you in due course and I am expecting monetary compensation. 

See response from Martijn via one of his kids that he hides behind;

Response By E-mail (Tasawar) (11/11/2024 04.18 PM)

Good Afternoon Alex.

 

My name is Tasawar and I respond to complaints on behalf of the Executive Office. I have been asked to follow up your complaint in the absence of my colleague.

 

Firstly, I would like to start by offering my apologies on behalf of EVRi upon hearing that the you are not happy with the outcome of your complaint.

 

I understand your frustration in this matter as I would feel the same if I was in your place.

 

Can I please advise the matter was fully investigated and the courier made a genuine error and advised this was not done deliberately.

 

As previously advised the courier is new to the round and misunderstood the instructions genuine human error for which again I do apologise.

 

I am sorry to advise the courier will not be removed from services as appropriate action has been taken against them.

 

Regrettably we are not a regulated company which means you cannot raise this complaint with any Ombudsmen, however if this is the route you wish to take, I would recommend citizens advise or trading standards.

 

I sincerely apologise for any inconvenience caused.

 

Kind regards,

 

Tasawar | EVRi Executive Office

Capitol House 1, Capitol Close

Morley, Leeds, West Yorkshire, LS27 0WH.

*****MORALE OF THE STORY IS DONT USE EVRI UNLESS YOU WANT THIS TO HAPPEN TO YOU - MARTIJN IS A COWARD AND HISES BEHIND HIS STAFF AND ISNT MAN ENOUGH TO REPLY TO THE CUSTOMER DIRECTLY*****

I am now going down the legal route.

I sent a parcel to the USA through this company, having bought a label on Etsy. This company lost my parcel and the tracking number shows that it is stuck somewhere at the border. There is no way to contact the service! No way at all! Not by phone, not by chat! The chat does not accept the US zip code, constantly giving an error! How in the world can such companies exist??? How do they get permission to operate??? Etsy sends me to Hermes, Hermes to Etsy! You are shifting the blame from each other. Your company lost the parcel, not Etsy! I insist on opening a case for the loss of the parcel, and they send me to Etsy again! Please Help!

How can this company improve
First thing train the drivers to knock on the customer's door not just leave packages in places that suits them.

Low IQ’s
It seems to me that Evri’s recruitment policy is that they are taking people on with low IQ’s and training them down.
In the space of a week the winkle spanners have lost two parcels, the first one disappeared into thin air and the second parcel was just dumped on a door step to house that has no one living in it.
Over the years I have numerous parcels go missing with Evri/Hermes, not acceptable.
So Evri if you are reading this bad review, you can rest assure, I am now going to make your life’s a misery starting with your drivers by investing whether they are all road legal, by having business car insurance and I won’t stop there.

Total waste of time. Appalling service

So once again Hermes/Evri have failed to deliver goods and have no idea where they are. Impossible to contact them. They do not care. But also these goods were ordered through Amazon and the James Wellbeloved Company. They have all taken their money but they do not care. Avoid them all. No idea about customer service

Just had a amazon delivery but as it was a 3rd party seller they could only contact.
So my parcel arrived I missed the guy as he didn't ring my cam bell.
If he had past it to me I would have noticed the massive hole in the parcel,
Which from the looks of things has been stood on with force breaking the charging port completely.
9/10 times no problem with them but it's adding up now.
I don't like leaving bad reviews I know accidents happen I know the seller would not have sent it out like this as hence the rip exactly where the socket was on the bag, I have the privilege of sending this back now thanks Hermes.

Awful expereince
Awful expereince! I was expecting a package (02297189000527) which was never delivered to me, although they claim it was. When I asked who signed to receive the package they simply said it´s not necessary to have someone sign. So basically thay can just keep the packages for themselves or throw them away and claim

I had a delivery from Hermes today in Tamworth I can’t give enough praise for the girl that delivered it very polite

Book made it to the UK but Herpes/Evil are unable to deliver it. October 21-23 tracking showed ‘forwarded to delivery agent’ 7 times and ‘out for delivery’ 3 times, then 2 days of silence. Looks like EBay will have to pay for this useless companies total incompetence 🤬