Green Star Energy Reviews 

Took this company to ofgem complaint upheld. Do not I repeat do NOT let this sham of a company get away with it!!!!! They are truly disgusting !!!!!

After closing my account after harassment via debt collectors. I submitted my Final meter readings for them to then change them to an estimated one and saying I owe them £1400 when in fact they owe me money. I would never ever use this company as they are just thieves that pray on vulnerable people and should be exposed and shut down. How on earth is this happening!? And after reading what they have done to other people it’s absolutely disgusting.
Meter reading given on the 1st May 10961and then they estimated it on the 13th
At 15996 day energy. 1st May 2032 reading and then estimated on the 13th May at 4121!?
How does this company get away with this ?
Never ever, ever use this company.

Update.........

Got all my money back with the help of the ombudsman. Took over 3 months.

I have recenly switched supplier from Green Star Energy. I still have an outstanding balance and have tried without success to pay this. I have now been told they will phone me back on Monday.
Meantime I would advise anyone who is thinking of going with this company to think twice. I would not recommend Green Star Energy to anyone. Be warned!

This company is making our lives a misery. Since my mother in law died May 2019 we have had nothing but trouble with Greenstar. 2 months after my mum in law died we were sent a bill saying we owed £3,915 which covered the period from Feb to May when she was in hospital leading up to her death. No one was living in her house! We disputed this and then a bill came for over £7,000 - for an empty house! Her normal bill was minimal as she lived alone. We disputed this and we were told the annual projection now was over £16,000 for the year!! House still empty, only a couple of appliances running! This March a new bill for just under £2,000. Now a bill for £712. The bills are unitellible. The stress this is causing us is ridiculous. No one is helping, no common sense prevails we cannot get them to recognise that this is complete nonsense. We cannit carry on any longer trying to get through to these people and will have to take this further! No company has the right to cause this much distress! Avoid avoid avoid.

The worse company ever I move house change supply no problem and there still telling me that there still supplies me gas I send documents that British Gas did take over that didn’t work there still did not believe me then when British Gas told them that I was correct there will bill me on the wrong meter no email back to say sorry I been on this for over a month finally hopefully thanks to British Gas is now fix never go with green star stay with British Gas there are amazing i was close on taking green star to court and sawing them worse people ever scamming green star are there try to do this to the wrong person

Changed energy supplier to another supplier after a nightmare experience with greenstar in 2018. 2 years later im receiving a bill stating i owe them £900. This company is a bloody joke, how they operate with a legal license is beyond me. This company needs dissolving and owners need imprisonment for scamming people. DONT NOT USE THIS COMPANY!!!

Absolutely disgusting customer service when ringing and via online portal when moving from this company.
No communication, no call backs when requested and no acknowledgement of my complaint.
The next bullying tactic is to pass to a debt recovery firm.
I contacted the Ombudsmen at which point Greenstar claim They are unaware of my complaint and haven’t had time to deal with it! I have copies of correspondence with them but clearly not enough to evidence MY attempts to contact them....I am disgusted and this is extremely stressful. Avoid this company at all costs

AVOID this company at all cost. Like other reviews on this page I left this company in April. Had been paying direct debit every month, when I left they said I owed them £165.05 which I paid now they claim I still owe£110 would like to say according to them I owed from 02/04/2020 _ 27/04/2020 which would be a grand total of £375.05 in gas and electric for less than a month supply. I was baying £150 direct debit with this company. My new supplier charges £69.00 a month. GREENSTAR give them a miss they also now come under Shell

Been with This company for 5yrs fine until dec 2019 Now we are so called in debt payed tariff D/D £68pm Then Dec2019 they started taking £147pm without Any Notice My wife (who is registered Disabled )contacted themTo be palmed off with their excuse we have computer problems so we were unable to issue a bill Upto this date According to them we are now in debt of £805 we have sent them countless meter readings which are wrong on any bill they have sent us,We are both in our late 50's 60's After reading recent reviews we are Not Alone We are Both Shocked By the amount of BAD REVIEWS ,But More Concerning They Have Been ALLOWED To Get AWAY With it PLEASE DO NOT USE THIS SUPPLIER

We started with this company 6 years ago. They seemed okay for years. We paid a reasonable monthly payment and there was not too much difference after the meter readings. The horror story started when we moved to another house in March 2020. First, they`ve sent a final bill that was more than double our usual monthly payment. But I did not pay too much attention. There are so many things to care about when you are moving. 3 months later I`ve got a warning letter have to pay £2620.10p. When I called them they informed me it was a mistake and will be investigated. In the last 2 weeks, it is going on and off. We owe and we do not. I am really disappointed with them.

Swapped from this company that were charging excessive, varying amounts. I paid the current bill in full. I didn't receive an acknowledgement that I was leaving and so cancelled DD. It was then I received an email, saying that as I has cancelled my DD they would send my name to a credit ref company. I heard nothing else until an email early last week demanding outstanding payment, which I paid, and now over a week later I receive a debt collectors bill. I cant get through to anyone, due to covid! Pleased I left them. STAY CLEAR.

One month I was £300 in credit. Despite having a smart meter installed for years the next month I was £400 in debt. Patronising emails. No response to complaints. Switched to Octapus Energy so much better.

Green Star is completely useless. Just about impossible to terminate an account when moving and they seemingly have no oversight over account data and bill history. How can this company be allowed to operate in the UK where there is supposed to be some level of consumer protection? Stay away!

They have sent me a bill for over £1600!!! Wtaf!!! Never ever have I had a bill like that! There seems to be a common theme of them trying to rob folk, shouldn't this be brought to the attention of the media to warn others of their scamming antics!!

Shame I can’t give minus stars, absolute scam of a company! My review follows the same lines of most people here, we’re being chased for an amount we don’t owe after changing energy supplier, as new tenants in a rental property.

We paid what we were “finally” billed, the only month they were our supplier before the change over happened and all accounts on the property were supposedly closed. The bill, late payment notification and information regarding our case being passed on to a credit collection company, all arrived on the same day!

They have our meter readings for the month we moved in and have told us our change over happened at the end of April (the month we moved in) but yet we still owe them money! They billed us for the one month based on those meter readings!

We aren’t currently and never have been customers before either! So yeah... Go figure! The matter has also been “resolved” 3/4 times but keeps coming back!

Billing, Customer Services and Complaints are all utterly useless, giving conflicting and differing information each time you call or email! You never know what’s going on and can’t trust a word they say, as it changes all the time!

Absolute scam of a company, avoid at all costs! No need to thank me later!

Minus Stars for this one! I am being chased by a debt collection company for a bill of £57 that Green Star are apparently claiming I owe them even though I changed companies a year ago and settled my bill with them.
Apart from anything else I have never received anything in writing from Green Star saying I owed money prior to this demand from the Debt Collection Agency.
The latter are being very understanding and have put the claim into suspension until after Covid.

If I could give minus stars I would!!! Disgusting company, no one understand a word of my situation. Got billed well over usual amount, asked why they said they underestimated my usage and the extra money was a catch up.for.the full year. Ok fair enough or so I thought.. they then took this £600 bill and used it as my average bill for 3 months there after!!! I live in a 2 bedroom house with a young child. How am i using 200 per month on electric???
Very stressed as they didnt understand me and then gets bailiff letters
STAY CLEAR

If i could give a minus to this company i would. We contacted Green Star Energy and queried our utility bill was advised in an email that we would get a new bill sent out showing the complete breakdown as we had only just moved into this property. No new bill was received and they passed our bill to a debt management company. Called the so called customer service team and was told i would receive a call back before 2pm no call. Called again and spoke to a chap called David who refused point blankley to put me through to a manager even though i was the one waiting on a return all. Terrible service. Im so glad we moved to a customer friendly provider. I would not recommend this company to anyone. Appauling service.

The account was in my fathers name. We swapped energy supplier when he passed away and gave them final reads etc and awaited the final bill. We heard nothing until we received a letter from a debt collection agency addressed to my dead father demanding payment. This was their first contact. No final bill. No phone call. No email. The bill was apparently 10 days overdue even though we had heard nothing from them at all to know how much it was or when it was due. That is how they deal with a grieving family? A debt collection letter? Just disgusting.

I would not even give them one star. I got a set tariff and of £70 a month and then I got an e-mail from them saying the DD would increase to £130 a month. I live on my own, work a lot so I cannot see how this could be correct. I went onto my online account and found that the readings that I previously gave had disappeared. Furthermore the estimated readings were in the wrong place, meaning night reading in high reading. This was a year ago and I got the ombudsmen involved and accepted final agreement. Do you think they sorted everything NO. I have to another company and they are claiming I owe them £805 and tried to take that amount out of my account. I managed to stop this and now I am getting demands for recovery of this money even although I have contacted customer services by phone and email. I have now sent an email to their CEO and probably wont get anywhere but I feel things need to get legal now. I have Never had to deal with such a terrible company. Totally rubbish