Banner for My Chemist Plus

My Chemist Plus Reviews 

1,274
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently mention that the digital platform is very easy to navigate, making the entire ordering process completely straightforward and totally stress-free. Local patrons also deeply appreciate the prompt professional medical advice and extremely fast delivery services, which provide vital support when urgent health treatment is required. However, some customers also noted occasional issues regarding unexpected delivery delays or higher overall prices for the prescribed medications. A few consumers pointed out that additional shipping expenses or late parcel arrivals can occasionally happen despite placing orders well in advance.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting fast shipping and prompt order... See more

Service

Reviewers highlight positive aspects of service, describing it as simple to use, very reliable, and... See more

Order

Customers had positive experiences with order, highlighting how very easy and quick it is to complete the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The questioner was simple to fell out, took no time at all. Didn’t take long to get a response back and delivery was quick. Tablets have sorted out my abscess and have dentist Friday to have it lo... See more

Rated 5 out of 5 stars

NHS dentist appt at least 5 weeks wait (I refuse to Pay triple for private!) asked doctor but of course said no go to dentist!!! So thank goodness for Mychemist, who believed I knew exactly what I n... See more

Rated 5 out of 5 stars

Bought from this company many times to help me when I’ve had tooth infections and very professional service and quick response and quick delivery…I will be using them again and highly recommend

Rated 5 out of 5 stars

They were there when I really needed them. No waiting but they did check all the details thoroughly. I appreciated that. Got what I needed fast, so got better fast.


Company details

  1. Pharmacy

Written by the company

Online Pharmacy and Online Prescription Service


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,274)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Order antibiotics for gum infection…

Order antibiotics for gum infection Sunday, email was sent to me on the Monday stating there was a problem and medication could not be despatched until Wednesday and its now Thursday No other communication what so ever. Tried calling multiple times, no answer. Emailed numerous times no answer. When you are waiting and relying on medication this is very frustrating and stressful. Website states 24/7 and online chat which is a lie as there isn't one. Not a happy customer one bit!

9 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

If you cant get a dentist appointment, this is a real game changer.
Its not cheap but being able to get antibiotics to get rid of a tooth infection is so worth paying the premium.
There is only so much soup you can eat :)

3 May 2024
Unprompted review
Rated 5 out of 5 stars

My chemist plus sorted out missing order for me

Had problems with an order being returned to sender in correctly. Royal Mail admitted this , my chemist plus has now arranged for re delivery. Lack of responses from them appear to be down communications problems. However , all is now sorted , thankyou My chemist plus , no thanks to Royal Mail who created the problem.

24 April 2024
Unprompted review
My Chemist Plus logo

Reply from My Chemist Plus

Hi

Please contact us on 01204 465052.

Your order is delivered to the delivery address you enter when placing the order. It is automatically copied on to the Royal Mail system.

If you missed delivery you should be able to collect from the depot. If you don’t collect within two weeks the parcel is returned to us for disposal.

Regards

Rated 5 out of 5 stars

Reliable

Excellent fast service. Easy to use website and next day delivery. A god send when you can't get an appointment with your dentist!

9 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer service from…

Fantastic Customer service from beginning to end.I ordered my Medication late Sunday Night and it was securely delivered to me Tuesday Morning.If you cannot afford the Dentist or are struggling for an appointment then this Company are your One Stop Shop.Highly Reccomended Company.I will certainly use them again.

27 February 2024
Unprompted review
Rated 1 out of 5 stars

CRAFTY

Gaviscon Plus and after it guides you to check out it does not even tell you the amount in the bottle ie 250ml or 600 etc but it says 100kg if you select 3 bottles.

16 October 2023
Unprompted review
My Chemist Plus logo

Reply from My Chemist Plus

Hi

We apologise for this technical error on the website. We have asked the relevant team to correct this.

Regards

Rated 4 out of 5 stars

Have sent 2 messages regarding my…

Have sent 2 messages regarding my order, had no reply to either one of them. For the price iv'e been charged, including for a next day delivery, customer service is disgusting.

Company has just been intouch and explained the delivery situation to me. They were very helpful and apologetic and have reassured me that my order is on its way. Really appreciate them getting intouch and resolving the situation......very professional and helpful.

30 July 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful!!

Incredibly useful, and easy to use site / service.
I completed the assessment questions, submitted and paid for my order. Had email confirmations every step of the way at completion. Order accepted, and later in the day I was given the Royal Mail tracking information.
Item delivered next morning!!
Thank you so much.
Helped me out massively.

26 June 2023
Unprompted review
My Chemist Plus logo

Reply from My Chemist Plus

Thank you

Rated 4 out of 5 stars

Thank God for My Chemist Plus

Thank God for My Chemist Plus. I urgently needed help with tooth abscess and medication. Local dentist shut for three-day weekend, nightmare. So I filled in a My Chemist Plus online application with my medical details and paid a reasonable price for a relatively quick delivery of medicine. A recommended and very much needed service.

27 May 2023
Unprompted review
Rated 3 out of 5 stars

Follow up - some responses had gone into my SPAM

Issues resolved in that refund issued. All info had gone into my spam, but there had been no response to my follow up enquiry.

12 May 2023
Unprompted review
My Chemist Plus logo

Reply from My Chemist Plus

Hi

We are sorry to learn you have had an unpleasant experience. Please can you email admin@mychemistplus.co.k and we can resolve this.

Regards

Rated 1 out of 5 stars

Order is missing

Order is missing. Tracking information says no order available even after an email saying its been dispatched and payment coming out. Can someone please get in touch with me as I haven't had a response through web chat, email or telephone.

12 May 2023
Unprompted review
Rated 5 out of 5 stars

Positive experience

Great professional service at a price but I needed pain relief and advice so I completed the online consultation and was told a dental appointment was my first point of treatment but as I'm on a waiting list and in pain I was advised on treatment I could purchase along with nhs links and information support of the medication use . The price is a little steep but was worth it I feel in my situation. The delivery was next day and great communication in my experience using my chemist plus .Thank you Shahina Mohamed

17 April 2023
Unprompted review
Rated 1 out of 5 stars

Appalling customer service,placed an…

Appalling customer service,placed an order for medication via their website and paid for item.I received an email later stating that I have received a refund as the item isn't in stock.What is the point in making customers input all their address and payment details if you don't have the item to sell them anyway.

10 March 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look