I hit the big jackpot! 🎰💥 I still can’t believe this is actually real—my heart is racing, my hands are shaking, and I am completely floating on cloud nine! To everyone who plays and dreams of this... See more
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Great selection of games and quite a good working platform, BUT, from the 10 legal online casinos in Switzerland, its by far the worst one in terms of offers... Forget that you will ever ever get Free... See more
Company replied
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Company replied
Mycasino captures loyalty through swift payouts and endless gaming options spicing up our days! Their above-average service seals the deal for this delighted visitor.
Company replied
Company details
About mycasino
Written by the company
mycasino ist das Online-Casino der Grand Casino Luzern AG und eines der ersten konzessionierten Schweizer Online-Casinos. Wer bei mycasino spielt, erlebt das innovativste und grösste Online-Casino-Spielangebot mit über 1000 Spielen aus der Schweiz und für die Schweiz – besten Kundenservice inklusive.
Bei mycasino verfügen Sie über die grösste Auswahl an vertrauenswürdigen und sicheren Zahlungsmethoden der Schweiz. Zusätzlich profitieren Sie vom Service der schnellsten Ein-und Auszahlungen der Schweiz. Mit der Expressauszahlung erhalten Sie Ihr Geld auf Ihr Bankkonto werktags am gleichen Tag bei einer Auszahlung bis 12 Uhr. Wenn Sie Ihr Konto bei Postfinance haben, dann sogar noch bei einer Auszahlung bis 16 Uhr!
Contact info
Haldenstrasse 6, 6006, Luzern, Switzerland
- 0800 002 728
- kundenservice@mycasino.ch
- www.mycasino.ch
You should know
4.5
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from mycasino
Grüezi Ibrahim Morina
Vielen Dank für deine positive Rückmeldung auf Trustpilot. Wir freuen uns sehr, dass du mit unserem Angebot rundum zufrieden bist.
Wir bedanken uns für dein Feedback und wünschen dir weiterhin viel Spass und beste Unterhaltung bei mycasino!
Liebe Grüsse
Dein mycasino Team
Reply from mycasino
Ciao Yaira
Grazie per il tuo feedback positivo su Trustpilot. Siamo molto contenti che tu sia completamente soddisfatto della nostra offerta.
Apprezziamo il tuo feedback e ti auguriamo ancora tanto divertimento e il meglio dell'intrattenimento su mycasino!
Cordiali saluti,
Il tuo team mycasino
Reply from mycasino
Hi Ira
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Kind regards,
Your mycasino team
Please do not play there new game blitz…
Please do not play there new game blitz extreme.I deposited 280 chf and I lost everything.
2 October 2024
Unprompted review
Reply from mycasino
Hello Ikechukwueseanobi ojomaa
We are sorry to hear that you had no luck this time.
As a licensed Swiss online casino, we are subject to strict regulations regarding the design of our games and player protection. This guarantees a fair, smooth and above all safe gaming experience.
We always strive to make the experience as pleasant as possible for all our visitors. In principle, all visitors to mycasino are free to choose the amount of their stake. In order to keep the potential losses of our visitors within acceptable limits for everyone involved, player protection is also taken seriously at mycasino and is part of our daily work.
There is always a risk of loss when gambling and it is up to each visitor to know their personal limits and act responsibly.
If you have any questions, please do not hesitate to contact us.
Yours sincerely,
Your mycasino team
Reply from mycasino
Hi Elmir
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Kind regards,
Your mycasino team
Casino is amazing.
Casino have a lot of providers,
Communication and documents verification is very easy and fast, my experience there was 10/10.
8 September 2024
Reply from mycasino
Hi R.Draganov
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Kind regards,
Your mycasino team
Das beste casino
5 September 2024
Reply from mycasino
Grüezi Baftiu Emrah
Vielen Dank für deine positive Rückmeldung auf Trustpilot. Wir freuen uns sehr, dass du mit unserem Angebot rundum zufrieden bist.
Wir bedanken uns für dein Feedback und wünschen dir weiterhin viel Spass und beste Unterhaltung bei mycasino!
Liebe Grüsse
Dein mycasino Team
Very good casino
1 August 2024
Reply from mycasino
Hi Sergiu-Paul
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Kind regards,
Your mycasino team
My casino is great:) good und qwick…
My casino is great:) good und qwick coustumer services.. good games good bonuses
2 August 2024
Reply from mycasino
Hi Julian
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Kind regards,
Your mycasino team
The website is good
22 July 2024
Reply from mycasino
Hi Sangeetha
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Kind regards,
Your mycasino team
Reply from mycasino
Hallo mat
Es tut uns leid, dass du dieses Mal leider kein Glück hattest.
Als konzessioniertes Schweizer Online Casino unterliegen wir strengen Auflagen was die Gestaltung unserer Spiele und den Spielerschutz angeht. Dies garantiert einen fairen, reibungslosen und vor allem sicheren Umgang mit unserem Angebot.
Wir sind stets bemüht, das Erlebnis für alle unsere Besucher so angenehm wie möglich zu gestalten. Grundsätzlich steht es allen Besuchern von mycasino frei, die Höhe ihres Einsatzes zu wählen. Um die möglichen Verluste unserer Besucher in einem für alle Seiten akzeptablen Rahmen zu halten, wird auch der Spielerschutz bei mycasino ernst genommen und ist Teil unserer täglichen Arbeit.
Das Risiko eines Verlustes bleibt beim Glückspiel grundsätzlich bestehen und es liegt im eigenen Ermessen eines jeden Besuchers, die persönlichen Limits zu kennen und eigenverantwortlich zu handeln.
Bei Fragen stehen wir dir gerne zur Verfügung.
Beste Grüsse,
Dein mycasino Team
Reply from mycasino
Hi Customer
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Kind regards,
Your mycasino team
Best of all time and fun and enjoy.But…
Best of all time and fun and enjoy.But gambling is your on ricks .
8 July 2024
Reply from mycasino
Hi Migmar Tsering
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Kind regards,
Your mycasino team
Reply from mycasino
Bonjour Weider
Merci pour ton retour positif sur Trustpilot. Nous sommes ravis que tu sois entièrement satisfait de notre offre.
Nous te remercions pour ton feedback et te souhaitons de continuer à beaucoup t'amuser et à profiter du meilleur divertissement sur mycasino !
Cordialement,
Ton équipe mycasino
Reply from mycasino
Grüezi Karen Xiomara
Vielen Dank für deine positive Rückmeldung auf Trustpilot. Wir freuen uns sehr, dass du mit unserem Angebot rundum zufrieden bist.
Wir bedanken uns für dein Feedback und wünschen dir weiterhin viel Spass und beste Unterhaltung bei mycasino!
Liebe Grüsse
Dein mycasino Team
Reply from mycasino
Grüezi Absalon Auguste
Vielen Dank für deine positive Rückmeldung auf Trustpilot. Wir freuen uns sehr, dass du mit unserem Angebot rundum zufrieden bist.
Wir bedanken uns für dein Feedback und wünschen dir weiterhin viel Spass und beste Unterhaltung bei mycasino!
Liebe Grüsse
Dein mycasino Team
Good game selction
Good game selection very helpful customer service as well and very fast withdrawal as well
17 June 2024
Reply from mycasino
Hi Sadagat
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Kind regards,
Your mycasino team
Reply from mycasino
Hi Nathisan
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Kind regards,
Your mycasino team
Reply from mycasino
Grüezi Andreas R.
Vielen Dank für deine positive Rückmeldung auf Trustpilot. Wir freuen uns sehr, dass du mit unserem Angebot rundum zufrieden bist.
Wir bedanken uns für dein Feedback und wünschen dir weiterhin viel Spass und beste Unterhaltung bei mycasino!
Liebe Grüsse
Dein mycasino Team
Reply from mycasino
Grüezi Camille
Vielen Dank für deine positive Rückmeldung auf Trustpilot. Wir freuen uns sehr, dass du mit unserem Angebot rundum zufrieden bist.
Wir bedanken uns für dein Feedback und wünschen dir weiterhin viel Spass und beste Unterhaltung bei mycasino!
Liebe Grüsse
Dein mycasino Team
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