MYA Cosmetic Surgery  Reviews 

2,271
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the incredibly helpful and professional staff, noting that nurses and coordinators provide exceptional support and guidance throughout the entire medical journey. Many people frequently mention that surgeons are thoroughly reassuring, making them feel completely comfortable and at ease during initial consultations and surgical procedures. However, some customers also noted frustrating issues with administrative communication delays and occasional concerns regarding the quality of post-operative aftercare. A few reviewers expressed deep disappointment when their final physical results did not match expectations or when addressing post-surgery concerns proved difficult.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that coordinators, nurses, and... See more

Service

Consumers find service to be a deeply satisfying experience, frequently praising the professional and helpful... See more

Customer service

Customers had great appreciation for the customer service team, frequently highlighting how kind,... See more

User experience

People report positive experiences with user experience, consistently describing the entire process as... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing immense satisfaction, newfound... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr Mileto is truly incredible he has completely transformed my life. I couldn’t be happier with my results they look so natural and even better than I imagined! The nurses, Zeim and Sibel, were also s... See more

Company replied

Rated 5 out of 5 stars

My whole experience with MYA has just been absolutely perfect. From the initial phone call right through to my post surgery appointments. Although everyone that works at this company is fab, I feel I... See more

Company replied

Rated 5 out of 5 stars

Went with MYA for breast enlargement. From start to finish i have felt like they really care for their work. Process has been smooth and easy and I have felt comfortable throughout. The nurses are alw... See more

Rated 5 out of 5 stars

Laura explained things easily and clearly for me. She was super nice and gave an honest opinion on implant size, recovery and generally offering amazing support through out all the consultation. Sh... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. also in
  3. Plastic Surgeon
  4. Private Hospital

Written by the company

Our approach to cosmetic surgery is unique - we genuinely believe this is about how you feel, not just how you look. MYA go the extra mile to make you feel safe and special - and part of an extraordinary community.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(2,271)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Helpful and reassuring team

Couldn’t have asked for a more helpful or reassuring team. Every little question I had was answered incredibly quickly and efficiently, everyone was extremely polite and welcoming. Thank you as well to the ladies at the reception Ciara, Sanom and Heather.

7 January 2026
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you so much for your review Sandra. Love MYA x

Rated 5 out of 5 stars

This changed my life

I can say, hand on heart Dr Samouris has changed my life and given my confidence back! He listened to me and what I wanted whilst also giving me his opinion and giving me options ensuring I was doing what was right for me. The care i was given was more than 5 star, my nurse team of Jo and Zeim in London were amazing and took care of me so well!

27 September 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Hi Chloe, thank you so much for your amazing review. If you would like more information on how to share your patient story you can email myaspace@mya.co.uk for more information. Love MYA x

Rated 5 out of 5 stars

Breast Reduction w/Dr Samouris and he’s changed my life!!!!

From start to end I had a seamless and lovely experience with MYA. I had a breast reduction surgery going from a G cup to a C cup with Dr Samouris. He was amazing and gave me exactly what I wanted. Zeim was my post-op nurse who I met weekly and she honestly gave me the best experience week by week. Caring, attentive and made me feel at ease always. From the pre op, to the hospital experience and post op I cannot fault MYA.

It was a smooth experience, only bumps were testing positive for MRSA a week before my surgery date but the testing and prescriptions were super quick so we could still go ahead & getting a cyst towards my last stitch post op (however this is just my body, slightly unlucky and nothing to do with MYA!) but they supported me and provided all prescriptions which was amazing.

I am in love with my new boobs and feel like I have a new lease of life. From week 1 post op I already loved the shape, Dr Samouris couldn’t have done any better. I feel like I have my life back and if anyone is hesitating, just do it! Best decision I’ve made.

5 January 2026
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you so much for your review. Love MYA x

Rated 4 out of 5 stars

Amazing results from MYA…

I had a fantastic experience with MYA for my breast uplift and breast augmentation. The only negative I have had was being sent home from my op with pain relief that interfered with my epilepsy medication. My nurse, Joanna, for my aftercare was really lovely and I’ve always seen the same person which was a nice touch too! My surgeon was Mr Lahood and my results are better that I could have ever hoped for!

27 December 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Hi thank you for your review. Please can you email info@mya.co.uk with your full name, DOB and contact details to allow us to identify you as a patient. We can then further investigate. Love MYA x

Rated 5 out of 5 stars

When I visited MYA for my individual…

When I visited MYA for my individual needs, I felt truly supported by Sonam and Ciara, who carefully guided me through the process and introduced me to the most suitable professional for my treatment. I couldn’t be happier with the overall experience and would highly recommend then

17 December 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you so much for your review. Love MYA x

Rated 1 out of 5 stars

Absolutely disgusting service

Absolutely disgusting service. Avoid this company at all costs!
Surgery was far from professional. Appointments are being cancelled all the time.
Shocking service. There's a reason they're the cheapest on the market!!

31 July 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you for your review. We are sorry to hear that you feel your experience was unsatisfactory. We have sent you a direct message to enable us to identify you as a genuine MYA patient so that your review can be investigated. If you would prefer, you can email your concerns to patientcomplaints@mya.co.uk so that we can investigate this further for you and provide advice regarding the complaints procedure.

Kind Regards
MYA

Rated 5 out of 5 stars

Surgery reduction

I had surgery July 18th (breast reduction) with Dr Mileto it didn’t go to plan as smoothly as I’d liked as my body didn’t cope very well with the surgery. But what I can say was the care I received from Mya especially my nurse Rachel (Birmingham clinic), she checked in with me every week even if that was in clinic or over the phone supplying me with all I needed for my wound’s. I can finally say I am at the end of my journey to which I’ll see Dr Mileto next year if there is any additional surgery needed for my scars.

It’s all worth it in the end patients is the key. ☺️

17 July 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you so much for sharing Sophie. Love MYA x

Rated 5 out of 5 stars

I have had the best experience with Mya…

I have had the best experience with Mya and have been treated with care and respect all the way through.
My last appointment was with Jenny at Earls Colne and she has been absolutely amazing and so kind.
I would definitely recommend starting a journey with Mya, you will definitely be in the best hands.

27 November 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you so much for your lovely review and feedback on the team. Love MYA x

Rated 5 out of 5 stars

Zero regrets

I have now had 5 procedures with MYA (all done by the incredible Mr Mileto) I am having my 6th day after tomorrow (excess skin removal from large weightloss) From arriving at the London office, the person that has always given me comfort and made me feel forever welcome has been Ciara. An exceptional Front of House welcome. I trust everyone at MYA, from begining to end

24 November 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Amazing! Thank you so much for your review. Love MYA x

Rated 5 out of 5 stars

Highly recommend!

I had such a wonderful experience with this clinic from start to finish. My entire journey was incredibly smooth, beginning with my lovely coordinator, Katy, who made everything feel easy and stress-free. She was always available to answer questions and guided me through each step with so much patience and kindness. My pre- and post-op nurse, Joanna, was equally amazing. She was attentive, reassuring, and caring throughout the whole process. I especially appreciated the call from one of the nurses a few days after my surgery just to check in and make sure I was doing well. The whole experience felt simple, well-organised, and personal. I couldn’t be happier with both the care I received and my results. Highly recommend!

24 November 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Hi Gigi, thank you so much for you review. Love MYA x

Rated 5 out of 5 stars

My experience with Mya

My experience getting a breast augmentation with Mya has been nothing but excellent. From my first consultation, to meeting my surgeon Mr Mileto, to surgery week and my 1 week post op appointment it’s safe to say i couldn’t have picked a better place! All the staff at the birmingham clinic are lovely and made me feel very safe and looked after, and Mr Miletos work is incredible! Being only 1.5 weeks post op i can still say this is the best decision i could’ve made. He has done a perfect job and given me my dream boobs! Incisions are almost invisible and so neat and small. Will be 100% recommending Mya to anyone considering. Thanks so much and can’t wait to be fully healed and enjoy this new lease of life! Xx

8 November 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you so much for your amazing review. Love MYA x

Rated 5 out of 5 stars

Excellent from start to finish my mya…

Excellent from start to finish my mya journey has been amazing, the nurses are all very welcoming and friendly which makes you feel at ease you can also have a laugh and giggle with them too. The aftercare has been great I am extremely happy with my results my surgeon is fantastic at what he does i am over the moon with my final result's. If anyone is thinking of getting breast enlargement I would definitely recommend this clinic they are all amazing!!! Thank you so much to you all x

19 November 2025
Unprompted review
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Reply from MYA Cosmetic Surgery

Hi Jamie, what lovely feedback, thank you for sharing. Love MYA x

Rated 5 out of 5 stars

Nurse Rachel is great

Nurse Rachel has been great during my pre op, 1 week post and 6 week post op. Very knowledgeable and friendly. Definitely answered all my questions and put my mind at ease. For context I had a breast augmentation but also intrinsic release.

18 November 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you Katie, Love MYA x

Rated 1 out of 5 stars

MYA just wants your money. Go elsewhere,

I feel the priority of this company is to get you in for surgery so they get your money.
I do not feel that the priority is on helping women to achieve the breasts they long for, and may have longed for all their lives.
I feel the pre op consultations were rushed.
I was contacted daily asking for full payment to pay for my surgery weeks prior to the surgery.
I was entitled to a small amount of cash back through my company health care insurance. Although this would cost the company nothing at all, this was questioned, and in spite of paying a hefty deposit, and having had a consultation, was told to wait until after my surgery. I have done this but there has been no response to my detailed email asking for an invoice for my consultations and surgery.
I am 1 week post surgery and I have had 1 quick phone call to check I’m OK, and no post op appointment made in spite of me ringing the clinic 3 times to try and organise this myself. (1 appointment was booked during one of the calls I made, but I have been trying for 2 days to let them know I can’t attend this appointment).
I have been promised that someone would contact me, but this has not happened. tomorrow I return to work having had no post operative check up, care, wounds looked at, breast alignment looked at.
Terrible post operative care for a costly private operation.
This company just wants your money.
I’d look elsewhere if you’re looking to spend your own hard earned money for a high cost, intimate, personal breast surgery experience. You deserve to feel cared for.

4 November 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Thank you for your review. We are sorry to hear that you feel your experience was unsatisfactory. We have sent you a direct message to enable us to identify you as a genuine MYA patient so that your review can be investigated. If you would prefer, you can email your concerns to patientcomplaints@mya.co.uk so that we can investigate this further for you and provide advice regarding the complaints procedure.

Kind Regards
MYA

Rated 5 out of 5 stars

A great experience!

I attended the Birmingham clinic today and had such a lovely experience. All the girls were super welcoming and very helpful, I was supported by Laura, Rhian and Sarah throughout my consultation with Dr Lahoud and couldn’t have asked for more from them. I had Rachel Phipps for my Nurse app and she was wonderful, very thorough/helpful and answered any questions I had whilst making me feel at ease about moving forward as did all the girls there today.
Dr Lahoud was great and I feel relaxed to have him as my surgeon.
Very pleased and very excited :).
Thanks all!

12 November 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Hi Leonie, thank you so much for your amazing review. Love MYA x

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, as always. Lovely staff, lovely surgeon who was very thorough, and the new premises in Belbroughton was gorgeous and had a lovely feel to it.

12 November 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

Hi Francesca, thank you so much for your lovely review. Love MYA x

Rated 5 out of 5 stars

I attended the Birmingham clinic today…

I attended the Birmingham clinic today for my final post-op appointment. Rhian and Laura from Mya assisted me today and both were very lovely, polite and helpful. I also want to mention Sarah as she has been a godsend throughout the whole process with any questions or queries I had she was very quick to respond and very kind and understanding. Surgeon was Dr Lahoud and I honestly couldn’t have received better treatment. I recommend Mya to help make those changes to your life… go for it you won’t regret it! I am so grateful to the whole Mya team. Thank you so much for giving me confidence and helping me every step of the way to achieve my goal.

12 November 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

What an amazing review for our Birmingham clinical hub. Love MYA x

Rated 5 out of 5 stars

Superb service

Was warmly greeted by Laura and Rhian who also was my chaperone and the whole entire experience was smooth and pleasant. The consultant was very honest and informative about what I was looking for and wanted. I was happy to book straight away as felt comfortable with the entire process. I was taken through to Sarah my personal coordinator whom I booked a date for surgery and she was really lovely. Cannot wait for this to be done!!

9 November 2025
Unprompted review
MYA Cosmetic Surgery  logo

Reply from MYA Cosmetic Surgery

What a lovely review, thank you so much for sharing Amanda. Love MYA x

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