My 1st Years Reviews 

16,720
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 686 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and beautiful personalisation of the products, noting items are often well-made and cherished. The customer service team is consistently highlighted for being exceptional, helpful, and efficient in resolving issues. Many people also appreciate the superb packaging, which often includes luxurious gift boxes. However, some people mentioned issues with product quality, such as rough materials, poor stitching, or faulty items. A few other people also felt that orders were not delivered, experienced delays, or received items with incorrect personalisation. Additionally, some customers noted damaged gift boxes upon arrival, and a minority reported dismissive or unhelpful customer service responses.

What people talk about most

Product

People report positive experiences with product, often praising the quality and personalization of items like... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the exceptional and brilliant... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the easy ordering process,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and efficiency. Customers... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising quick delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a doll with personalised dress outfits. Ordering easy, quick delivery and beautifully packaged. However, the stitching on the main dress was not very good quality and spoilt the doll, whic... See more

Rated 5 out of 5 stars

I ordered a personalised bean-bag chair for my granddaughter and a Flopsy Bunny toy. The items arrived really quickly and they are beautiful. I am so pleased with my purchase. There was a slight m... See more

Company replied

Rated 5 out of 5 stars

I have bought several items from this excellent company and can strongly recommend them! The backpacks are very well made and having them personalised so beautifully is ideal. The baby bath robe was s... See more

Company replied

Rated 5 out of 5 stars

I can’t even put into words how incredible your customer service team is. Especially Shannon. Shannon has truly went above and beyond to make sure my daughter gets her birthday presents. Ive had an is... See more

Company replied



Company details

  1. Gift Shop
  2. Baby Clothing Store
  3. Baby Store
  4. Children's Clothing Store
  5. Children's Toys Store

About My 1st Years

Written by the company

The Home of Personalised & Unique Baby Gifts.

Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.

From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.

Discover uniquely personalised baby gifts that make every milestone unforgettable.

Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.

Enjoy our signature personalisation expertise, perfected with care and attention to every detail.

Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.

Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.3

All reviews

(16,720)

671 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered Big sister + little brother…

Ordered Big sister + little brother robes for my granddaughter and her baby brother who is due later in the year. They are lovely and soft, perfect for little ones. Prompt delivery in a lovely gift box.

Highly recommend

13 July 2026
My 1st Years logo

Reply from My 1st Years

Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years

Rated 5 out of 5 stars

Excellent quality product and speedy…

Excellent quality product and speedy delivery.

10 July 2026
My 1st Years logo

Reply from My 1st Years

Hey!

Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My1stYears Management Team

Rated 5 out of 5 stars

A really excellent company in every way. …

I have bought several items from this excellent company and can strongly recommend them! The backpacks are very well made and having them personalised so beautifully is ideal. The baby bath robe was so soft and again well made so I’m delighted with everything! Prompt delivery and superb packaging.

13 July 2026
My 1st Years logo

Reply from My 1st Years

Hello,
Thank you for your kind review. We're delighted that you had a great experience shopping with us. Customer satisfaction is incredibly important to us, so it's wonderful to hear we've met your expectations.
Thank you again for choosing My 1st Years. We hope to see you again soon!
Best regards,
Shannon-Management Team My 1st Years

Rated 5 out of 5 stars

Absolutly fabulous service

Absolutly fabulous service, shipped it out immediately. The courier lost my order but my first years customer sevice were 10/10 and got it sorted in minutes. The bag arrived beautifully in a nice bix. Beautiful present for my niece .

13 July 2026
My 1st Years logo

Reply from My 1st Years

Hello,
Thank you for your wonderful feedback! We're so pleased to hear that you're happy with your purchase. It's always fantastic to know that we've been able to provide a positive experience.
We truly appreciate your support and look forward to welcoming you back again soon.
Best regards,
Shannon-Management Team My 1st Years

Rated 5 out of 5 stars

The rucksack and the card I purchased…

The rucksack and the card I purchased was great, looks well made. The receiver loved the present and I will probably most certainly purchase more presents in the future.

13 July 2026
My 1st Years logo

Reply from My 1st Years

Hello,
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that you were happy with your order and your experience with us. Your kind words really do mean a great deal to our team.
We hope to have the pleasure of creating something special for you again in the future.
Best regards,
Shannon-Management Team My 1st Years

Rated 5 out of 5 stars

Great customer service from Marie

Great customer service from Marie. She was really quick to respond to my request and settled the matter immediately and to my complete satisfaction.

27 July 2026
Unprompted review
My 1st Years logo

Reply from My 1st Years

Hello,
Thank you for your kind review. We're delighted that you had a great experience shopping with us. Customer satisfaction is incredibly important to us, so it's wonderful to hear we've met your expectations.
Thank you again for choosing My 1st Years. We hope to see you again soon!
Best regards,
Shannon-Management Team My 1st Years

Rated 5 out of 5 stars

Lovely item bought for our…

Lovely item bought for our granddaughter s 1st birthday.
Only one negative the box it arrived in was squashed but item inside ok

13 July 2026
My 1st Years logo

Reply from My 1st Years

Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years

Rated 5 out of 5 stars

Perfect personalised gifts from My 1st…

Perfect personalised gifts from My 1st Years. I have ordered a few different personalised baby gifts recently and they were all absolutely perfect and fantastic quality. Very speedy service as well which makes this a company I would highly recommend using.

13 July 2026
My 1st Years logo

Reply from My 1st Years

Hello,
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that you were happy with your order and your experience with us. Your kind words really do mean a great deal to our team.
We hope to have the pleasure of creating something special for you again in the future.
Best regards,
Shannon-Management Team My 1st Years

Rated 5 out of 5 stars

Excellent Quality

Easy to order, excellent quality, quick delivery and well packaged.

10 July 2026
My 1st Years logo

Reply from My 1st Years

Hello,
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that you were happy with your order and your experience with us. Your kind words really do mean a great deal to our team.
We hope to have the pleasure of creating something special for you again in the future.
Best regards,
Shannon-Management Team My 1st Years

Rated 5 out of 5 stars

I absolutely love My 1st Years

I absolutely love My 1st Years! I first came across the brand when a friend gifted one of their gift boxes after my baby was born. The gift box was beautifully presented, and the personalised toy and book quickly became some of his favourite things.

Since then, I've ordered several of their gift boxes for friends' children, and they've always been a huge hit. They feel so thoughtful, personal, and beautifully put together, making them the perfect gift for a new baby or young child.

The shipping is always really quick, everything arrives packaged so nicely, and the quality is fantastic. I would definitely buy from them again and highly recommend them to anyone looking for a special, meaningful gift.

9 July 2026
My 1st Years logo

Reply from My 1st Years

Hi, Thank you so much for your wonderful review! We're absolutely delighted to hear that your first experience with My 1st Years was as a gift for your little one, and that the personalised toy and book became such treasured favourites.
It means so much to know you've since chosen our gift boxes for your friends' children too. We love creating thoughtful, personalised gifts that help celebrate life's special moments, so it's fantastic to hear they've been such a hit.
We're also thrilled that you've been pleased with the quality, presentation and speedy delivery. Thank you for your continued support and for taking the time to recommend us. We can't wait to help you find more special gifts in the future!
Best regards,
Shannon-Management Team My 1st Years

Rated 5 out of 5 stars

Wonderfully packaged and really good…

Wonderfully packaged and really good quality toys. My one year old grandson is thrilled with them

8 July 2026
My 1st Years logo

Reply from My 1st Years

Hello,
Thank you for your kind review. We're delighted that you had a great experience shopping with us. Customer satisfaction is incredibly important to us, so it's wonderful to hear we've met your expectations.
Thank you again for choosing My 1st Years. We hope to see you again soon!
Best regards,
Shannon-Management Team My 1st Years

Rated 5 out of 5 stars

The package was absolutely beautiful

The package was absolutely beautiful. I ordered it for a friend’s daughter and they loved it .

I’ll definitely be ordering from you guys again.

10 July 2026
My 1st Years logo

Reply from My 1st Years

Hello,
Thank you for your wonderful feedback! We're so pleased to hear that you're happy with your purchase. It's always fantastic to know that we've been able to provide a positive experience.
We truly appreciate your support and look forward to welcoming you back again soon.
Best regards,
Shannon-Management Team My 1st Years

Rated 5 out of 5 stars

Great

Quick and easy to order and really pleased with the items which are gifts and came in plenty of time

9 July 2026
My 1st Years logo

Reply from My 1st Years

Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery, bought as a new baby gift and it was a perfect present.

10 July 2026
My 1st Years logo

Reply from My 1st Years

Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My1stYears Management Team

Rated 5 out of 5 stars

Great customer service from the lovely…

Great customer service from the lovely Krisha had an issue with a badly damaged box and Krisha sent a replacement which arrived 24 hours later. Beautiful items and great customer service thank you very much

24 July 2026
Unprompted review
My 1st Years logo

Reply from My 1st Years

Hi,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Krisha was able to resolve the issue with your damaged gift box so quickly and arrange a replacement that arrived the very next day. We'll be sure to pass on your kind words to her – she'll be thrilled to hear your feedback.
It's wonderful to know you were pleased with both the beautiful items and the customer service you received. Thank you for your support, and we hope to help you again soon!
Best regards,
Shannon-Management Team My 1st Years

Rated 5 out of 5 stars

Can't fault it

Beautifully wrapped in the gift box and personalised robe was exactly as described. All in all a great buy.

9 July 2026
My 1st Years logo

Reply from My 1st Years

Hello,
Thank you for your wonderful feedback! We're so pleased to hear that you're happy with your purchase. It's always fantastic to know that we've been able to provide a positive experience.
We truly appreciate your support and look forward to welcoming you back again soon.
Best regards,
Shannon-Management Team My 1st Years

Rated 5 out of 5 stars

The hat is quality

The hat is quality.
Looks and fits great

9 July 2026
My 1st Years logo

Reply from My 1st Years

Hey!
Thank you so much for leaving us a great review. We’re delighted you had a good experience with My 1st Years 😊
Shannon
My1stYears Management Team

Rated 5 out of 5 stars

Amazing customer service!

I ordered a personalised rucksack and the Noah’s Ark boat which are both beautiful and amazing quality. I had a slight issue with my order where one of the items didn’t turn up. I left it a few days just to see but still nothing so I sent an email to explain. They got back to me very quickly and asked for photos of the parcel I received and order information. I sent everything over and they were very apologetic and sent a replacement. They also upgraded to express shipping and I received the item within 48 hours! Overall, I thought the customer service was fantastic and the gifts that I ordered are perfect for my little boy. I will definitely be ordering from them again!

9 July 2026
My 1st Years logo

Reply from My 1st Years

Hello, Thank you so much for your fantastic 5-star review!
We're delighted to hear that you love the personalised rucksack and Noah's Ark, and that you were pleased with their quality. While we're sorry that one of your items was initially missing, we're so pleased our customer service team was able to resolve the issue quickly and get a replacement to you with an express delivery.
It's wonderful to know that your little boy loves his gifts and that your experience left such a positive impression. Thank you for your patience, your kind words, and for choosing My 1st Years. We look forward to creating more special gifts for you in the future!
Best regards,
Shannon-Management Team My 1st Years

Rated 5 out of 5 stars

Lovely website

Excellent and varied selection for a new bay.
Thoroughly recommend

9 July 2026
My 1st Years logo

Reply from My 1st Years

Hello,
Thank you for your kind review. We're delighted that you had a great experience shopping with us. Customer satisfaction is incredibly important to us, so it's wonderful to hear we've met your expectations.
Thank you again for choosing My 1st Years. We hope to see you again soon!
Best regards,
Shannon-Management Team My 1st Years

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Great quality items, my go to every time a friend or family member has a baby. Highly recommend.

23 July 2026
Unprompted review
My 1st Years logo

Reply from My 1st Years

Hello,
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that you were happy with your order and your experience with us. Your kind words really do mean a great deal to our team.
We hope to have the pleasure of creating something special for you again in the future.
Best regards,
Shannon-Management Team My 1st Years

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