I purchased a doll with personalised dress outfits. Ordering easy, quick delivery and beautifully packaged. However, the stitching on the main dress was not very good quality and spoilt the doll, whic... See more
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About My 1st Years
Written by the company
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Contact info
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, United Kingdom
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
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Ordered Big sister + little brother…
Ordered Big sister + little brother robes for my granddaughter and her baby brother who is due later in the year. They are lovely and soft, perfect for little ones. Prompt delivery in a lovely gift box.
Highly recommend

Reply from My 1st Years

Reply from My 1st Years
A really excellent company in every way. …
I have bought several items from this excellent company and can strongly recommend them! The backpacks are very well made and having them personalised so beautifully is ideal. The baby bath robe was so soft and again well made so I’m delighted with everything! Prompt delivery and superb packaging.

Reply from My 1st Years
Absolutly fabulous service
Absolutly fabulous service, shipped it out immediately. The courier lost my order but my first years customer sevice were 10/10 and got it sorted in minutes. The bag arrived beautifully in a nice bix. Beautiful present for my niece .

Reply from My 1st Years
The rucksack and the card I purchased…
The rucksack and the card I purchased was great, looks well made. The receiver loved the present and I will probably most certainly purchase more presents in the future.

Reply from My 1st Years
Great customer service from Marie
Great customer service from Marie. She was really quick to respond to my request and settled the matter immediately and to my complete satisfaction.

Reply from My 1st Years
Lovely item bought for our…
Lovely item bought for our granddaughter s 1st birthday.
Only one negative the box it arrived in was squashed but item inside ok

Reply from My 1st Years
Perfect personalised gifts from My 1st…
Perfect personalised gifts from My 1st Years. I have ordered a few different personalised baby gifts recently and they were all absolutely perfect and fantastic quality. Very speedy service as well which makes this a company I would highly recommend using.

Reply from My 1st Years

Reply from My 1st Years
I absolutely love My 1st Years
I absolutely love My 1st Years! I first came across the brand when a friend gifted one of their gift boxes after my baby was born. The gift box was beautifully presented, and the personalised toy and book quickly became some of his favourite things.
Since then, I've ordered several of their gift boxes for friends' children, and they've always been a huge hit. They feel so thoughtful, personal, and beautifully put together, making them the perfect gift for a new baby or young child.
The shipping is always really quick, everything arrives packaged so nicely, and the quality is fantastic. I would definitely buy from them again and highly recommend them to anyone looking for a special, meaningful gift.

Reply from My 1st Years
Wonderfully packaged and really good…
Wonderfully packaged and really good quality toys. My one year old grandson is thrilled with them

Reply from My 1st Years
The package was absolutely beautiful
The package was absolutely beautiful. I ordered it for a friend’s daughter and they loved it .
I’ll definitely be ordering from you guys again.

Reply from My 1st Years
Great
Quick and easy to order and really pleased with the items which are gifts and came in plenty of time

Reply from My 1st Years
Really fast delivery
Really fast delivery, bought as a new baby gift and it was a perfect present.

Reply from My 1st Years
Great customer service from the lovely…
Great customer service from the lovely Krisha had an issue with a badly damaged box and Krisha sent a replacement which arrived 24 hours later. Beautiful items and great customer service thank you very much

Reply from My 1st Years
Can't fault it
Beautifully wrapped in the gift box and personalised robe was exactly as described. All in all a great buy.

Reply from My 1st Years
Amazing customer service!
I ordered a personalised rucksack and the Noah’s Ark boat which are both beautiful and amazing quality. I had a slight issue with my order where one of the items didn’t turn up. I left it a few days just to see but still nothing so I sent an email to explain. They got back to me very quickly and asked for photos of the parcel I received and order information. I sent everything over and they were very apologetic and sent a replacement. They also upgraded to express shipping and I received the item within 48 hours! Overall, I thought the customer service was fantastic and the gifts that I ordered are perfect for my little boy. I will definitely be ordering from them again!

Reply from My 1st Years

Reply from My 1st Years
Excellent customer service
Excellent customer service. Great quality items, my go to every time a friend or family member has a baby. Highly recommend.

Reply from My 1st Years
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