Though everything was done remotely, it still felt like we were dealing with real people competent in their jobs. The initial remote consultation was particularly good. The documents created were re... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We live near the office so chose to go to the office rather than on zoom, which they accommodated and were very welcoming. Very professional and complete service and we would completely recommend thi... See more
Company replied
My partner and I arranged Mirror Wills and Power of Attorney after discussing our requirements with Jeff. We found him extremely helpful even with my long list of questions. Everything was carried ou... See more
Company replied
Started a very difficult process with what felt like the best support. If you ever find yourself in a position where you have to apply to the court of protection for deputy ship. It will be hard pushe... See more
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Company details
Written by the company
MWQ Estate Planning is one of the UK’s leading specialist Will Writing and Estate Administration Companies. We cover the whole of the UK. We offer a very personal, tailored approach, making the process easy and understandable for everyone. We ensure that you receive the best advice at an affordable price. We are Members of and Regulated by The Society of Will Writers Our Professionally trained personnel have many years of experience in the Wills and Estate Planning industry. We are dedicated to the highest standards in the industry and we adhere to strict codes of conduct including SWW and STEP. All our cases are Insurance backed up to £2m per claim. Our prices are amongst the most competitive currently in the UK and can be up to 75% less than your local High Street Solicitor. We also offer a price match guarantee. We are highly recommended by all our customers. We provide individual Will & Estate Planning quotations with affordable payment plans for all UK residents. We promise to provide the best advice and the best service at the right price for every client. MWQ Estate Planning is a boutique Estate Planning firm specialising in estate planning, probate, and trusts. Our team of experienced Estate Planners has a reputation for providing personalised and compassionate legal services to clients throughout the Country. Our passion for helping families secure their financial futures and protect their loved ones inspired the creation of MWQ Estate Planning. At MWQ Estate Planning, we understand that estate planning can be a daunting and emotional process. That's why we take a holistic approach to our client relationships, providing legal counsel and support every step of the way. We believe that everyone deserves a comprehensive and effective estate plan that meets their individual needs and goals. Whether you're looking to create a will, set up a trust, or navigate probate proceedings, our team is here to help. If you're in need of reliable and experienced Legal guidance, look no further than MWQ Estate Planning. Contact us today to schedule a consultation and learn more about how we can assist you.
Contact info
The Bridgewater Suite, The Towers, The Towers Business Park, Wilmslow Road, Didsbury, M20 2SL, Manchester, United Kingdom
- 0800 090 3051
- info@mwqestateplanning.co.uk
- www.mwqestateplanning.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly Recommended Probate Assistance
Very fast, efficient and friendly service.
At a time when dealing with grief and an overwhelming feeling of anxiety and stress, the service I received was highly appreciated and I would definitely recommend to anyone else in a similar situation.
16 March 2026
Reply from MWQ Estate Planning
Dear Emma
We wanted to take a moment to express our sincere gratitude for this 5-star review you have left Alex and us, here on TrustPilot. It means a lot to us that you took the time to share your positive experience with others and let them know how much you appreciate the work and the services we provided at this difficult time for you.
At MWQ Estate Planning, we strive to deliver the best possible service to our clients Your feedback is invaluable to us, as we continue to improve and grow our business, and we will use your kind words as motivation to continue providing exceptional service.
Once again, thank you for your support and for choosing Alex and MWQ Estate Planning and please our heartfelt condolences. We look forward to serving you again in the future.
Kind regards
MWQ Estate Planning
Great team and service
Everyone I've spoken to at MWQ has been professional, polite and friendly. They've maken the process so easy to manage and totally stress-free. Highly recommend.
8 May 2026
Reply from MWQ Estate Planning
Dear Kate
We are incredibly grateful for your wonderful 5* review and strong recommendation of Jeff and MWQ Estate Planning. Your positive words make all our efforts worthwhile.
It's a pleasure to hear that we were able to provide you with first-class advice and guidance throughout the process of drafting your Legal Documents. We pride ourselves on our efficient service and expert team, and we're thrilled to know we hit the mark for you.
Your feedback will be shared with Jeff and our entire team. It will certainly serve as an encouragement to all of us as we strive to maintain our high standards.
Should you need any further assistance or have questions in the future, please don't hesitate to reach out. We're always here to help!
Thank you once again for your trust in our services and for sharing your experience with others.
Best regards,
MWQ Estate Planning
Friendly
Friendly, considerate and very helpful advice..
They helped me so much on the phone with information.
I felt as if everything will get sorted with ease.
5 May 2026
Reply from MWQ Estate Planning
Dear Ms Ball
We wanted to take a moment to express our sincere gratitude for this 5-star review you have left Darren and us, here on TrustPilot. It means a lot to us that you took the time to share your positive experience with others and let them know how much you appreciate the work and the services we provided.
At MWQ Estate Planning, we strive to deliver the best possible service to our clients at the best possible price and it's incredibly rewarding to know that we have succeeded in meeting your expectations. Your feedback is invaluable to us, as we continue to improve and grow our business, and we will use your kind words as motivation to continue providing exceptional service.
Once again, thank you for your support and for choosing Darren and MWQ Estate Planning. We look forward to serving you again in the future.
Kind regards
MWQ Estate Planning
Non existent service
On the 24/03/2026 I entrusted MWQ to secure a Deputyship LPA for my bed ridden wife by credit card over the phone. The man who spoke to me on the phone was very accommodating and helpful.
By the 27/03/26 I realised that what I had been told by the firm, ' This can take as long as nine months,' was not helpful, considering my wife is in an advanced state of dementia, so I cancelled the contract by text as I could be spending £2000 for nothing if she died before time ran out. Also, I had not returned their cancellation form which states that refunds are paid by bankers draft.
On the 13/04/26 and the 15/04/26, I did not receive call backs though they were promised.
On the 20/03/26, after enquiry, I was told to send my bank details. I was told that the refund could take 5-7 days.
[Under the Consumer Contracts Regulations 2013 solicitors are duty bound to refund money promptly and within 14 days of notice of cancellation and through the same means by which it was originally made]
21/04/26, I asked for the repayment to be made by card.
28/04/26, I wrote, asking for my refund.
28/04/26, I received a call saying the payment would be with me by Friday 01/05/26.
01/05/26,no money had been sent, so I wrote declaring that I would like to use their complaint system.
01/05/26, 'a payment in full was made into my bank today, but it might take 2-5 days to show,' they advised.
03/05/26, I am writing this altogether unsure whether anything will be done.
I have learnt during this process that firms have to pay for cancellations. If I had known that-yes, I would have given greater consideration initially, to starting the contract, but the service has been abysmal.
05/05/26 A full refund was made into my bank account.
27 March 2026
Unprompted review
Reply from MWQ Estate Planning
Dear Anthony
Thank you for confirming that we Fully Refunded you within the timescale we told you.. We note your response and appreciate you contacting us.
We trust this now brings an end this this matter.
Kind regards
MWQ Estate Planning
Very helpful and explained every thing…
Very helpful and explained every thing and any questions we asked was explained clearly by Alex
29 April 2026
Reply from MWQ Estate Planning
Dear Gillian
We are incredibly grateful for your wonderful 5* review and strong recommendation of Alex and MWQ Estate Planning. Your positive words make all our efforts worthwhile.
It's a pleasure to hear that we were able to provide you with first-class advice and guidance throughout the process of drafting your Legal Documents. We pride ourselves on our efficient service and expert team, and we're thrilled to know we hit the mark for you.
Your feedback will be shared with Alex and our entire team. It will certainly serve as an encouragement to all of us as we strive to maintain our high standards.
Should you need any further assistance or have questions in the future, please don't hesitate to reach out. We're always here to help!
Thank you once again for your trust in our services and for sharing your experience with others.
Best regards,
MWQ Estate Planning
Darren was very reasuring and polite…
Darren was very reasuring and polite and explained in detail
29 April 2026
Reply from MWQ Estate Planning
Dear Brian
We wanted to take a moment to express our sincere gratitude for this 5-star review you have left Darren and us, here on TrustPilot. It means a lot to us that you took the time to share your positive experience with others and let them know how much you appreciate the work and the services we provided.
At MWQ Estate Planning, we strive to deliver the best possible service to our clients at the best possible price and it's incredibly rewarding to know that we have succeeded in meeting your expectations. Your feedback is invaluable to us, as we continue to improve and grow our business, and we will use your kind words as motivation to continue providing exceptional service.
Once again, thank you for your support and for choosing Darren and MWQ Estate Planning. We look forward to serving you again in the future.
Kind regards
MWQ Estate Planning
Reply from MWQ Estate Planning
Dear Stephen
We are incredibly grateful for your wonderful 5* review and strong recommendation of Darren and MWQ Estate Planning. Your positive words make all our efforts worthwhile.
It's a pleasure to hear that we were able to provide you with first-class advice and guidance throughout the process of drafting your Legal Documents. We pride ourselves on our efficient service and expert team, and we're thrilled to know we hit the mark for you.
Your feedback will be shared with Darren and our entire team. It will certainly serve as an encouragement to all of us as we strive to maintain our high standards.
Should you need any further assistance or have questions in the future, please don't hesitate to reach out. We're always here to help!
Thank you once again for your trust in our services and for sharing your experience with others.
Best regards,
MWQ Estate Planning
Full explanation from Darren
Full explanation from Darren in setting up our LPA Made. Sure we fully understood what we were doing also explained timescales. Thank you
24 April 2026
Reply from MWQ Estate Planning
Dear John
We wanted to take a moment to express our sincere gratitude for this 5-star review you have left Darren and us, here on TrustPilot. It means a lot to us that you took the time to share your positive experience with others and let them know how much you appreciate the work and the services we provided.
At MWQ Estate Planning, we strive to deliver the best possible service to our clients at the best possible price and it's incredibly rewarding to know that we have succeeded in meeting your expectations. Your feedback is invaluable to us, as we continue to improve and grow our business, and we will use your kind words as motivation to continue providing exceptional service.
Once again, thank you for your support and for choosing Darren and MWQ Estate Planning. We look forward to serving you again in the future.
Kind regards
MWQ Estate Planning
Very friendly
Very friendly, professionally guided as to the right decision as guidance, Alex was polite and very professional the company price was great. Many thanks
24 April 2026
Reply from MWQ Estate Planning
Dear Graham
We are incredibly grateful for your wonderful 5* review and strong recommendation of Alex and MWQ Estate Planning. Your positive words make all our efforts worthwhile.
It's a pleasure to hear that we were able to provide you with first-class advice and guidance throughout the process of drafting your Legal Documents. We pride ourselves on our efficient service and expert team, and we're thrilled to know we hit the mark for you.
Your feedback will be shared with Alex and our entire team. It will certainly serve as an encouragement to all of us as we strive to maintain our high standards.
Should you need any further assistance or have questions in the future, please don't hesitate to reach out. We're always here to help!
Thank you once again for your trust in our services and for sharing your experience with others.
Best regards,
MWQ Estate Planning
Both Darren and Jeff were very helpful…
Both Darren and Jeff were very helpful and explained everything so it was easy to understand.
23 April 2026
Unprompted review
Reply from MWQ Estate Planning
Dear Margaret
We wanted to take a moment to express our sincere gratitude for this 5-star review you have left Darren, Jeff and us, here on TrustPilot. It means a lot to us that you took the time to share your positive experience with others and let them know how much you appreciate the work and the services we provided.
At MWQ Estate Planning, we strive to deliver the best possible service to our clients at the best possible price and it's incredibly rewarding to know that we have succeeded in meeting your expectations. Your feedback is invaluable to us, as we continue to improve and grow our business, and we will use your kind words as motivation to continue providing exceptional service.
Once again, thank you for your support and for choosing Darren, Jeff and MWQ Estate Planning. We look forward to serving you again in the future.
Kind regards
MWQ Estate Planning
I recently completed my Lasting Power…
I recently completed my Lasting Power of Attorney with MWQ Estate Planning, and I couldn’t be more pleased with the service I received.
From my very first phone call, Darren provided clear, reassuring advice that immediately put me at ease. This was followed up with prompt and helpful emails from the legal team, who guided me through each step of the process.
I’ll admit I was initially a bit dubious, especially as I live in Darlington and the firm is based in Manchester, but I needn’t have worried. Everything was handled smoothly, efficiently, and without any complications.
The entire process was completed in a timely manner, and the professionalism and communication throughout were excellent. I would highly recommend MWQ Estate Planning to anyone considering arranging their Lasting Power of Attorney.
– Joanne Griffiths
23 April 2026
Unprompted review
Reply from MWQ Estate Planning
Dear Joanne
We are incredibly grateful for your wonderful 5* review and strong recommendation of Darren and MWQ Estate Planning. Your positive words make all our efforts worthwhile.
It's a pleasure to hear that we were able to provide you with first-class advice and guidance throughout the process of drafting your Legal Documents. We pride ourselves on our efficient service and expert team, and we're thrilled to know we hit the mark for you.
Your feedback will be shared with Darren and our entire team. It will certainly serve as an encouragement to all of us as we strive to maintain our high standards.
Should you need any further assistance or have questions in the future, please don't hesitate to reach out. We're always here to help!
Thank you once again for your trust in our services and for sharing your experience with others.
Best regards,
MWQ Estate Planning
Great communication and the telephone…
Great communication and the telephone meeting was arranged quickly.
All seems good, now waiting for the first draft of the paperwork.
14 April 2026
Reply from MWQ Estate Planning
Dear Eddy
We are incredibly grateful for your wonderful 5* review and strong recommendation of Alex and MWQ Estate Planning. Your positive words make all our efforts worthwhile.
It's a pleasure to hear that we were able to provide you with first-class advice and guidance throughout the process of drafting your Legal Documents. We pride ourselves on our efficient service and expert team, and we're thrilled to know we hit the mark for you.
Your feedback will be shared with Alex and our entire team. It will certainly serve as an encouragement to all of us as we strive to maintain our high standards.
Should you need any further assistance or have questions in the future, please don't hesitate to reach out. We're always here to help!
Thank you once again for your trust in our services and for sharing your experience with others.
Best regards,
MWQ Estate Planning
Everything was explained clearly and…
Everything was explained clearly and understandably. Alex was very friendly and listened to all our questions. Very happy.
13 April 2026
Reply from MWQ Estate Planning
Dear Clive
We wanted to take a moment to express our sincere gratitude for this 5-star review you have left Alex and us, here on TrustPilot. It means a lot to us that you took the time to share your positive experience with others and let them know how much you appreciate the work and the services we provided.
At MWQ Estate Planning, we strive to deliver the best possible service to our clients at the best possible price and it's incredibly rewarding to know that we have succeeded in meeting your expectations. Your feedback is invaluable to us, as we continue to improve and grow our business, and we will use your kind words as motivation to continue providing exceptional service.
Once again, thank you for your support and for choosing Alex and MWQ Estate Planning. We look forward to serving you again in the future.
Kind regards
MWQ Estate Planning
Slick and easy.
17 April 2026
Reply from MWQ Estate Planning
Dear Paul
We are incredibly grateful for your wonderful 5* review and strong recommendation of Darren and MWQ Estate Planning. Your positive words make all our efforts worthwhile.
It's a pleasure to hear that we were able to provide you with first-class advice and guidance throughout the process of drafting your Legal Documents. We pride ourselves on our efficient service and expert team, and we're thrilled to know we hit the mark for you.
Your feedback will be shared with Darren and our entire team. It will certainly serve as an encouragement to all of us as we strive to maintain our high standards.
Should you need any further assistance or have questions in the future, please don't hesitate to reach out. We're always here to help!
Thank you once again for your trust in our services and for sharing your experience with others.
Best regards,
MWQ Estate Planning
MWQ is a great company to work with…
MWQ is a great company to work with especially Alex who helped us go through the whole process of LPAs he was there for us all through.Thank you Alex.
16 April 2026
Unprompted review
Reply from MWQ Estate Planning
Dear Anne
We wanted to take a moment to express our sincere gratitude for this 5-star review you have left Alex and us, here on TrustPilot. It means a lot to us that you took the time to share your positive experience with others and let them know how much you appreciate the work and the services we provided.
At MWQ Estate Planning, we strive to deliver the best possible service to our clients at the best possible price and it's incredibly rewarding to know that we have succeeded in meeting your expectations. Your feedback is invaluable to us, as we continue to improve and grow our business, and we will use your kind words as motivation to continue providing exceptional service.
Once again, thank you for your support and for choosing Alex and MWQ Estate Planning. We look forward to serving you again in the future.
Kind regards
MWQ Estate Planning
Helpful, friendly, informative and professional
Darren has listened to what we have told him and given us the advice we need. He has taken all the information for our LPA very courteously without using jargon. He has explained what we needed to know and made himself available as and when we need his services.
16 April 2026
Reply from MWQ Estate Planning
Dear Martin
We are incredibly grateful for your wonderful review and strong recommendation of Darren and MWQ Estate Planning. Your positive words make all our efforts worthwhile.
It's a pleasure to hear that we were able to provide you with first-class advice and guidance throughout the process of drafting your Legal Documents. We pride ourselves on our efficient service and expert team, and we're thrilled to know we hit the mark for you.
Your feedback will be shared with Darren and our entire team. It will certainly serve as an encouragement to all of us as we strive to maintain our high standards.
Should you need any further assistance or have questions in the future, please don't hesitate to reach out. We're always here to help!
Thank you once again for your trust in our services and for sharing your experience with others.
Best regards,
MWQ Estate Planning
Alex guided us through everything
Alex guided us through everything, really pleased we found this company to organise our estate properly
3 April 2026
Reply from MWQ Estate Planning
Dear Steve
We wanted to take a moment to express our sincere gratitude for this 5-star review you have left Alex and us, here on TrustPilot. It means a lot to us that you took the time to share your positive experience with others and let them know how much you appreciate the work and the services we provided.
At MWQ Estate Planning, we strive to deliver the best possible service to our clients at the best possible price and it's incredibly rewarding to know that we have succeeded in meeting your expectations. Your feedback is invaluable to us, as we continue to improve and grow our business, and we will use your kind words as motivation to continue providing exceptional service.
Once again, thank you for your support and for choosing Alex and MWQ Estate Planning. We look forward to serving you again in the future.
Kind regards
MWQ Estate Planning
Alex was so helpful and gave…
Alex was so helpful and gave information that I could understand.
16 April 2026
Reply from MWQ Estate Planning
Dear Jackie
We are incredibly grateful for your wonderful review and strong recommendation of Alex and MWQ Estate Planning. Your positive words make all our efforts worthwhile.
It's a pleasure to hear that we were able to provide you with first-class advice and guidance throughout the process of drafting your Legal Documents. We pride ourselves on our efficient service and expert team, and we're thrilled to know we hit the mark for you.
Your feedback will be shared with Alex and our entire team. It will certainly serve as an encouragement to all of us as we strive to maintain our high standards.
Should you need any further assistance or have questions in the future, please don't hesitate to reach out. We're always here to help!
Thank you once again for your trust in our services and for sharing your experience with others.
Best regards,
MWQ Estate Planning
Clear and regular communication and…
Clear and regular communication and updates throughout the process, many thanks for your help and. Support
14 April 2026
Unprompted review
Reply from MWQ Estate Planning
Dear John
We wanted to take a moment to express our sincere gratitude for this 4-star review you have left Jeff and us, here on TrustPilot. It means a lot to us that you took the time to share your positive experience with others and let them know how much you appreciate the work and the services we provided.
At MWQ Estate Planning, we strive to deliver the best possible service to our clients at the best possible price and it's incredibly rewarding to know that we have succeeded in meeting your expectations. Your feedback is invaluable to us, as we continue to improve and grow our business, and we will use your kind words as motivation to continue providing exceptional service.
Once again, thank you for your support and for choosing Jeff and MWQ Estate Planning. We look forward to serving you again in the future.
Kind regards
MWQ Estate Planning
Very poor experience with MWQ Estate…
Very poor experience with MWQ Estate Planning. Despite paying upfront, there was little to no progress made. Communication was inconsistent and I had to chase repeatedly. Eventually had to terminate due to lack of service. Would not recommend based on my experience.
29 March 2026
Unprompted review
Reply from MWQ Estate Planning
Dear Edwin
Thank you for your feedback. We’re sorry you’re unhappy with your experience.
However, we must clarify that your comments do not accurately reflect our records of emails and call recordings with yourself. We made reasonable efforts to communicate throughout, including chasing responses and requesting key information required to progress, which was not provided. We have proof of this and will rigorously dispute your statement.
While we regret that you chose to cancel, we respectfully dispute the claim of poor communication.
We take all feedback seriously and remain committed to delivering a high standard of service.
Best wishes,
MWQ Estate Planning
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