For some reason the delivery took the address in my PayPal instead of the one I provided. It's never happened to me before. Luckily, that address was more or less nearby, so it wasn't too much of a... See more
Company replied
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See what reviewers are saying
--for english version scroll down -- Top Shop! Gute Beschreibungen, schöne Fotos, Größen stimmen, Qualität passt! Sehr günstiger und zügiger Versand! Vielen Dank!! Great shop! Good descripti... See more
Company replied
Top - as always. Various buys, always absolutely trustworthy. Top packaging, safe and fast delivery. Top quality gear. Electric guitars in my case. Anytime again - with pleasure and quite soon!
Company replied
Fast Shipment but Courier service GLS has bad pick up service. The goods arrived fast but then GLS bring the parcel to a small shop open only Monday to Friday 07:30 to 18:00hrs. That there is a closer... See more
Company replied
Company details
Written by the company
Ein zuverlässiger europäischer E-Shop mit über 25-jähriger Geschichte und mit Showrooms in Tschechien und Slowakei, der sich auf Musikinstrumente, LPs, Audiotechnik, DJ-Equipment und Musikzubehör spezialisiert. Ein sozial verantwortungsbewusstes Unternehmen mit Respekt für den Planeten und dem Ziel, seine Dienstleistungen ständig zu verbessern.
Erlebe Musik in allen Facetten
Written by the company
- Gitarren, Schlagzeuge, Keyboards, Studio- und Audiotechnik, LPs & Merch
- Muziker liefert Top-Ausrüstung für Musiker, Produzenten, DJs und Vinyl-Fans sowie Audio-Video-Freaks.
Selbstbewusst bei Muziker einkaufen
Einfache Retouren, eigenes Servicecenter und fachkundige Beratung
Genieße problemlose Retouren, einen eigenen Kundenservice und eine professionelle Kundenbetreuung. Jetzt verfügbar in deiner Landessprache.
Contact info
Drienova 1/H, 821 01, Bratislava, Slovakia
- 089 324 921 0570
- info@muziker.de
- www.muziker.de
Muziker ist ein großer Online-Händler
4.7
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy experience!
29 April 2023
Reply from Muziker
Dear customer,
Thank you very much for your positive rating, it makes us really happy :)
Best regards,
Viktória, Muziker
Reply from Muziker
Sehr geehrter Kunde,
vielen Dank für Ihre positive Bewertung, wir freuen uns sehr darüber. :)
Mfg,
Viktória, Muziker
Top Service
Top Service! Fair Price and fast delivery for every single order!
A excellent alternative for the big online music stores.
18 April 2023
Reply from Muziker
Dear customer,
It's great to read about your positive experience with our store! Thanks for your review :)
Best regards,
Viktória, Muziker
Reply from Muziker
Dear customer,
It's great to read about your positive experience with our store! Thanks for your review :)
Best regards,
Viktória, Muziker
Items show in stock but they are not
On the day the order was supposed to be delivered, it still has not shipped because of mismanaged stock.
The customer service is readily reachable but it does not help if they don't ship the order.
UPDATE: they shipped the order after a week (without the item out of stock) and could not offer any sort of compensation for the delay.
11 April 2023
Unprompted review
Reply from Muziker
Dear customer,
Thank you for your review. We are very sorry for the negative experience.
We'd be really grateful if you share more information and experiences with your purchase. You can do so by e-mail at: info@muziker.de
Thank you for your understanding.
Best regards,
Viktória, Muziker
Fast service,reliable
11 April 2023
Reply from Muziker
Dear customer,
Thank you very much for your positive rating, it makes us really happy :)
Best regards,
Viktória, Muziker
Fast, good quality.
Reasonable Price for the guitar case stand I was looking for; fast delivery.
Thanks!
25 March 2023
Reply from Muziker
Dear customer,
Thank you very much for your positive rating, it makes us really happy :)
Best regards,
Viktória, Muziker
Do not recommend..
Do not recommend... I bought an article at their Dutch website. Didn't fit. Ask for a return and was asked to ship to SLOVAKIA!!!! W_T_F?!?!?! Be aware that you will need to pay for the return. Since I bought in a Dutch website I though it was a Dutch company.
1 April 2023
Unprompted review
Reply from Muziker
Dear customer,
Thank you very much for your feedback and we are sincerely sorry that your experience of shopping with us was not as we all would have liked it to be.
At the same time, we would like to assure you that we thoroughly analyse all reviews, including negative ones, and strive to improve all processes to achieve your satisfaction.
All information regarding the return of the goods as well the information about our company is described in our T&Cs: https://www.muziker.nl/general-terms-and-conditions
We wish you all the best.
Best regards,
Viktória, Muziker
Simple & fast
Simple & fast. Product arrived on time as expected (considering the shipper country). Item as described, satisfied with the seller 100%.
27 February 2023
Reply from Muziker
Dear customer,
Thank you for finding time to write this feedback. We're happy that everything went according to your expectations and we wish you a great day. :)
Best regards,
Viktória, Muziker
I bought a e-bike
I bought a e-bike, received with defect. After complaint, received answer got a discount but not the solution. Did not use the bike for two weeks. After one week of use, bike was defective again, muziker said, it is normal that bike has loose screws. Customer shall check all screws everyweek. Further two weeks of, chain railing was damaged without any accident. It took 2 weeks for a courier company to pickup the bike. When I asked for refund, Muziker said, 14 days over so no refund. In 2 months of time, I used the bike for month because of defects.
Do not buy any product from this company.
20 January 2023
Unprompted review
Reply from Muziker
Sehr geehrter Kunde,
vielen Dank (noch einmal) für die Bewertung, die Sie abgegeben haben. Da wir uns bemühen, unseren Service kontinuierlich zu verbessern, wäre dies ohne das Feedback unserer Kunden nicht möglich.
Im Falle einer Beschädigung des Produkts empfehlen wir, eine Reklamation unter diesem Link zu melden: https://www.muziker.de/reklamationen
Sollten Sie uns weitere Informationen und Erfahrungen mit dem Kauf bei uns mitteilen wollen, wären wir Ihnen sehr dankbar. Sie können uns dazu eine E-Mail an info@muziker.de schicken.
Mfg,
Viktória, Muziker
Packet did not arrive,
Muziker is Ok, but GLS did not deliver, packet did not arrive and no messages since. Use different postal service my recommendation - Muziker uses GLS as standard, so beware.
5 February 2023
Reply from Muziker
Dear customer,
We're sorry for the inconvenience with your order. At the same time, we want to thank you for letting us know about the possible difficulties. We'll do our best to sort it out so this won't happen ever again and we can improve our services.
Please contact our customer support by e-mail: info@muziker.de and we'll put a high priority to fixing your problem.
Best regards,
Viktória, Muziker
Excellent online music shop
Excellent online music shop. Great prices, fast shipping and great packaging.
2 February 2023
Reply from Muziker
Dear customer,
We're really happy that your shopping experience in Muziker was positive and we're looking forward to your next visit of our online store :)
Best regards,
Viktória, Muziker
Perfect
Perfect! Thats how its got to be! 100% professional! I am completely satisfied!!! Good Job !! MM
31 January 2023
Reply from Muziker
Dear customer,
We're really happy that your shopping experience in Muziker was positive and we're looking forward to your next visit of our online store :)
Best regards,
Viktória, Muziker
Reply from Muziker
Sehr geehrter Kunde,
vielen Dank für Ihre positive Bewertung, wir freuen uns sehr darüber. :)
Mfg,
Viktória, Muziker
Fast Shipment but Courier service GLS…
Fast Shipment but Courier service GLS has bad pick up service. The goods arrived fast but then GLS bring the parcel to a small shop open only Monday to Friday 07:30 to 18:00hrs. That there is a closer pick up station close to my home with much better opening hours goes without saying.
2 February 2023
Reply from Muziker
Dear customer,
Thank you for your feedback and we're really sorry that your experience with the delivery was not the one that we all would love to be. We apologize for that.
However, we would like to thank you for the positive rating!
Best regards,
Viktória, Muziker
Smooth and easy ordering process.
22 January 2023
Reply from Muziker
Dear customer,
We're really happy that your shopping experience in Muziker was positive and we're looking forward to your next visit of our online store :)
Best regards,
Viktória, Muziker
Best service
Best service, spot on settings on the guitar, swift shipping. Thank you for this great deal!
10 January 2023
Reply from Muziker
Dear customer,
Thanks for your feedback. We're happy for positive rating that you gave us and we're looking forward to your next visit :)
Best regards,
Viktória, Muziker
Received my order in a timely manner
Received my order in a timely manner. Very good with communicating status of my order and then shipping and tracking information. Thank you!
9 January 2023
Reply from Muziker
Dear customer,
It's great to read about your positive experience with our store! Thanks for your review :)
Best regards,
Viktória, Muziker
I never wanted that package and i still…
I never wanted that package and i still waiting for my money for almost 2 month now. I just wanted to return the damaged product. They said my money will be here this week but its friday and no money still.
Communication is hard because every mail i wrote just got ignored.
1. I said i am ready to wait, because they hadnt had it in stock. Then next day they just send me a product which was probably a retoure. But i said i would wait for the delivery, totally ignored me.
2. Then i send it back because the delivery was a nightmare, my package was damaged and the product had clear usage, so i offered them to give me a discount rather than sending back, to avoid shipping back and forth, got ignored again.
3. I did send it back and wrote them that i decided to take my money back and DONT want a new product. They just send me a new one anyway because they dont care what you want, they just ignored me again!
4. Then i insisted on getting my money back and said that they should call the delivery service to send back the product. They did. But after that they still didn't send my money.
5. After calling them they said they have to wait for the delivery i never ordered to return to send me my money back but i never ordered this and never wanted this so i didnt understand why i had to wait for that package to return, i mean i never touched it.
6. Now the product is back since 2-3 days and still no money.
Worst service ever. I am very pissed about how they think they can take your money hostage.
I spend like hours for nothing, i dont have time for this. I cannot anymore. Its is the worst mistake i did in a long time.
5 January 2023
Reply from Muziker
Sehr geehrter Herr Kizilkaya,
vielen Dank für Ihre Bewertung. Wir entschuldigen uns für die Unannehmlichkeiten, die aufgrund unserem Fehler entstanden sind.
Wir haben Ihr PayPal Case registriert - dieses wurde bereits bearbeitet (das Geld wurde zurückerstattet).
Wir entschuldigen uns nochmal für die Komplikationen, es tut uns sehr leid, dass Sie mit unseren Dienstleistungen unzufrieden waren.
Wir möchten uns jedenfalls für Ihr Feedback bedanken - da wir uns bemühen, unseren Service kontinuierlich zu verbessern, wäre dies ohne das Feedback unserer Kunden nicht möglich.
Mfg,
Viktória, Muziker
I received the product in time (Uvex…
I received the product in time (Uvex bike helmet). However, the helmet did not fit well and i had to return the order. The return procedure was not smooth but ok. However i had to pay the shipment fee from Germany to Bratislava by myself, which was 17,90€. I would not recommend the company.
12 December 2022
Unprompted review
Reply from Muziker
Dear customer,
Thank you for your feedback and we're really sorry that your experience was not the one that we all would love to be.
You can find all the necessery information regarding the returns ans shipping costs in our general terms and conditions: https://www.muziker.de/en/general-terms-and-conditions
Thank you for your understanding.
Best regards,
Viktória, Muziker
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