musicMagpie Reviews 

360,919
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 33,907 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and the wide selection of pre-loved movies, music, and books available on the platform. Consumers also note the highly competitive prices, consistently reliable product conditions, and the remarkably smooth, straightforward trade-in process for selling old mobile devices. However, some reviewers were not happy with item quality, specifically mentioning scratched music discs, non-working DVDs, or unexpected technical issues with refurbished mobile phones. Additionally, a few people noted occasional delivery setbacks, such as packages experiencing courier delays or arriving with somewhat inadequate protective packaging.

What people talk about most

Product

People report positive experiences with product, noting that items such as CDs, DVDs, books, and refurbished... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting prompt and fast arrivals.... See more

Service

Customers had positive experiences with service, highlighting a quick, painless, and reliable process when... See more

Price

Consumers find price to be positive and consistently report great value and competitive rates. Reviewers... See more

Quality

Users describe positive interactions with quality, noting that items consistently arrive in excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have two DVD players and want to watch some old favourite. Streaming is charging and more expensive than buying bundles on Music Magpie. All DVD’s arrive quickly and great condition using royal mail.... See more

Company replied

Rated 5 out of 5 stars

Trading in my old phone via Timpson was quick, easy and straightforward. Having had a poor experience with a previous trade in, I particularly valued being able to hand my phone over in person to be a... See more

Company replied

Rated 5 out of 5 stars

MusicMagpie always provide quality (used) material. Wether it is CDs or DVDs or whatever you order. Combined with a first class Postal serve and competitive prices What more could a customer ask for... See more

Company replied

Rated 5 out of 5 stars

Brilliant service provided for selling on a mobile phone. Easy to set up account, good price offered, helpful guides on how to clear personal data before sending, and payment was received straight in... See more

Company replied


Company details

  1. Recycling Center
  2. Cell Phone Recycling and Unlocking Service
  3. Online Marketplace
  4. Used Computer Store

About musicMagpie

Written by the company

musicMagpie is the fast, easy and FREE way to get cash for your Mobile Phones, Tech, CDs, DVDs, Games and Books!

Start Selling Sell Mobile Phones

About musicMagpie

Written by the company

musicMagpie is the fast, easy and FREE way to get cash for your Mobile Phones, Tech, CDs, DVDs, Games and Books!
Fast Same Day Payments
We pay on the same day your items arrive with us, giving you cash to spend sooner!
Tech Price Promise
We guarantee to pay the full amount we offer for your tech (including mobile phones or games consoles) or return them for FREE – no questions asked!
FREE App
Use your phone’s camera to scan your CDs, DVDs, Games and Books for an instant price. It’s easy to sell Tech using our app too!
FREE Courier
We’ll pick your stuff up from your doorstep on a day of your choice. Alternatively, you can send your stuff for FREE from a ParcelShop or Post Office.
Send Your Stuff in One Box
Whatever you’re selling, pack it all into one box. Best of all, you can use any box you like!
Hundreds of Millions Paid Out to Our Happy Customers!
Are you one of them? Leave us a review and let us know what you thought!
Refer a Friend and get a FREE £5!
Love using our service? Tell a friend about us and we’ll give you both a FREE £5! You can refer as many friends as you like, so there’s no limit to the cash you can make. Click the 'Visit musicMagpie' button below to get started!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

361K reviews

5-star
4-star
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1-star

Asks customers to review

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4.5

All reviews

(360,919)

32,412 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

always send goods out on time and are…

always send goods out on time and are packed carefully so as not to damage any goods sent out and you always have a great choice of items to pick for at great prices

4 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Mrs,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 1 out of 5 stars

Awful service

Awful service. Evri (who are the worst delivery service) stole my package worth over £40 and music magpie said it can't refund me. Rip off merchants.

11 September 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful Customer Service

Bought two items and only three arrived. Advised them and questioned where it was. Still waiting for a response from them, when I contact them to enquire further they just say your query has been updated and do not respond further. Second time in six weeks they have not delivered an item. It is obvious they are advertising items for sale which are not in stock but still taking the money for.

11 September 2026
Rated 5 out of 5 stars

best customer service i have ever had…

best customer service i have ever had anywhere, never had a problem with them and i have recommended musicmagpie to a few friends now!!

11 September 2026
Unprompted review
musicMagpie logo

Reply from musicMagpie

Hi Chelsea,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 1 out of 5 stars

Selling my phone through the website…

Selling my phone through the website which was easy, you are asked about the condition and mine was immaculate as it has had a glass screen protector and armour case since brand new. Then it is valued to the condition which was £75. Took a week for them to receive it , then receive an email that it is worth £7.50 because the microphone sounds a little off. It recorded and played sound perfectly before sent as I recorded bird sounds and played back was crystal clear. I believe this company just wants your product as cheap as possible. They are a waste of time and will never use them again

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service never had a problem

Fantastic service never had a problem

11 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Shaun,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Very reasonably priced and fast…

Very reasonably priced and fast delivery.

11 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Michael,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

The delivery is quick and free and…

The delivery is quick and free and prices are excellent

4 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Allan,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Very easy

Was easy to sell my item and then I just packed it up and sent it. Within a few a week I had been paid.
Great service!

11 September 2026
musicMagpie logo

Reply from musicMagpie

Hi MissGillianAlexander,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Speedy delivery and great price

Quick delivery and great price

25 March 2026
musicMagpie logo

Reply from musicMagpie

Hi ShirleyMitchell,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Good price offered and quick replies to…

Good price offered and quick replies to questions asked, took my phone parcel to post office where it was scanned and got my money in bank couple of days later.

11 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Michael,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Great service and prompt payment

Great service and prompt payment

11 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Lee,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Really Easy and simple site to navigate…

Really Easy and simple site to navigate and promp payment. "Does what it says on the tin"

4 September 2026
musicMagpie logo

Reply from musicMagpie

Hi H,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Love Music Magpie

Love Music Magpie, I order far to many DVD's from them but they always have what I want and at a very reasonable price. Delivery is free so what's not to like

11 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Anthony,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Great experience trading in an Apple Watch

Great experience trading in an Apple Watch. Easy to arrange the sale and dispatch followed by fast payment. Would definitely recommend.

11 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Dominic,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

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