Really bad and quite painful, literally, to have to deal with them. I have lived abroad for over 25 year and they are quite possibly the worst health care insurer that I have ever experienced.
Company replied
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See what reviewers are saying
Hi, I am happy to be insured with MSH International. I just have one comment, if you would kindly consider it: I respectfully request the MSH team to simplify the payment process for sick leave... See more
Company replied
Are they going bankrupt? Mostly well-functioning, but every couple of months excessive delays occur to approved reimbursements and the customer care goes 'dead'. Raise a query, get one reply from... See more
Company replied
It has been over 5 months of chasing my claim, and it still has not been properly resolved. The constant delays and lack of action make it seem as though the company is intentionally avoiding payi... See more
Company replied
Company details
Written by the company
Simplifiez-vous la vie avec MSH , leader en solutions d’assurance santé. Bénéficiez d’une expertise mondialement reconnue et d’une mobilité internationale sereine grâce à un accompagnement sur-mesure et 100 % connecté. Depuis plus de 45 ans, MSH conçoit et gère des solutions d'assurance santé et prévoyance internationales à l'attention des personnes en mobilité, qu'il s'agisse de collaborateurs d'entreprises, d'organisations internationales ou de particuliers.
Contact info
39 Rue Mstislav Rostropovitch, 75017, Paris, France
- 01 44 20 29 98
- contact@msh-intl.com
- www.msh-intl.com
2.3
Poor
265 reviews
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I swear the worst experience I had with…
I swear the worst experience I had with an insurance company. I was on the phone for over 30 minutes, wish I never called in the first place.
9 January 2020
Unprompted review
Reply from MSH
Hello,
Thank you for your review. We are sorry that you are dissatisfied with our services.
We are available at any time at reclamation@msh-intl.com to answer any question or help you with any issue you may have.
Have a good day,
The MSH International team
Dreadful
As an expat I have had a number of medical insurance Companies and these are so by far the worst ... avoid, avoid, avoid. They will do everything to wiggle out of paying, I am now having to send original documents off to Shanghai and honestly don’t trust them to say they have received them.
5 January 2020
Unprompted review
Reply from MSH
Hello Fiona,
We are sorry to read that you are dissatisfied with our services.
Our team is available at any time at reclamation@msh-intl.com to look at your file and process the claims you have submitted. Please don't hesitate to contact us!
Best regards,
The MSH International team
Extremely dishonest and unprofessional…
Extremely dishonest and unprofessional follow ups. Kept rejecting your claims with no real reasons. Asking for another document, yet when given, refused the claim again, for another reason that it had not even mentioned before. They kept you like that until you're tired of fighting for your right. Taking advantages from expats of international organizations, thinking we earn a lot and rob money from us. As a client from UNESCO we will keep fighting with staff associations to get this insurance company expelled from our system!
19 November 2019
Unprompted review
Reply from MSH
Hello,
Thank you for your review.
At MSH International we are committed to provide the best service possible and our team is available at reclamation@msh-intl.com to take a look at your file and resolve any issue you may face.
Best regards,
The MSH International team
Good plan on paper, reality says otherwise
Good plan on paper, but they have a very poor health providers coverage. Examples:
I needed a service in Hastings, called to their emergency service and was told partner doesn't work on weekends!
Had to take my kid to an A&E... nobody knew about them or their partner provider (this was in London).
Also, unless you are lucky to get to a senior customer service representative -- who are quite helpful (thus the 2 stars instead of 1), they are clueless. Specially when it comes to emergencies.
16 July 2019
Unprompted review
Reply from MSH
Hello Elizabeth,
Thank you for your review and we are sorry to read it.
At MSH International established a network of over 105,000 providers to offer the best service possible and our team is available at any time at reclamation@msh-intl.com to take a look at your file and resolve any issue you may face.
Best regards,
The MSH International team
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