I got the WHV insurance with them and it worked perfectly for me. Had to go for a couple doctor visits plus tests and had no issue with making the claim and getting refunded. I’m also happy with their... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Always very responsive. I had to personally use your service one time and your were so efficient, and the reimbursement was super quick. My girlfriend has been hospitalised for more than 24 hours an... See more
Company replied
I’m really satisfied with the quality of service provided by this company. I contacted them after receiving my insurance to correct a mistake made by me while filling the form. They responded quickl... See more
Company replied
I am very satisfied with ACS Insurance’s service. When I requested a refund, their team was very responsive, friendly, and guided me through every step of the process. All my questions were answered c... See more
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Company details
Written by the company
Spécialiste de la mobilité internationale depuis plus de 45 ans, ACS est le compagnon de confiance des voyageurs et des expatriés du monde entier, quelle que soit la nature et la durée de leur séjour à l’étranger. Nos contrats d’assurance santé et assistance s’adressent aux voyageurs, expatriés, visa Schengen, visa PVT, missions professionnelles, séjours au pair ou linguistiques, missions humanitaires ou encore diplomatiques… Chaque année plus de 200 000 personnes nous font confiance ! ACS est le partenaire de tous ceux qui se déplacent à travers les 5 continents. Allez-y on vous couvre !
Contact info
153 Rue de l'Université, 75007, Paris, France
- +33 (0)1 40 47 91 00
- contact@acs-ami.com
- www.acs-ami.com
4.4
Excellent
1K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
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Very friendly site and I could buy…
Very friendly site and I could buy insurance so easy without filling so many information
Thank you
13 April 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you so much for this friendly review, Negar 🤩
Have used this company for the second…
Have used this company for the second year now ,
Always found them very helpful.
Of course I cannot comment on the service from when a claim is made , as I have not needed too.
You can only give a true review , after a claim is made
& not before .
10 April 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you very much for your feedback and for your continued trust : it really means a lot to us.
You can absolutely share your experience even before making a claim. The ease of subscription, the clarity of information and the support provided by our customer service team are all part of the service we aim to deliver every day.
That said, we truly hope you’ll never need to use your insurance - as it would mean everything goes smoothly during your trip. Just in case, we recommend keeping this page handy, as it explains what to do and who to contact if needed: https://www.acs-ami.com/en/en-help-and-reimbursement/
Wishing you a great and worry-free journey!
Reply from ACS Assurances Voyage & Expatriation
Thank you so much for your great feedback, Clara ✨
I still haven't received funds
It's been 3-4 months since I haven't received my money back, allegedly because the company's accounting department can't send the money to my country's bank. Our correspondence about sending the money has been going on for 3-4 months. There's no information or money. Fortunately, the amount isn't significant. However, it's a complete disappointment. I would never recommend this company to anyone. It's more of a hassle. It's the longest and most irresponsible insurance company I've ever encountered.
9 February 2026
Unprompted review
Reply from ACS Assurances Voyage & Expatriation
Hello Diana,
We’re sorry to read your comment and understand your frustration.
However, we would like to clarify that your reimbursement was processed and validated on February. The delay you are experiencing is due to the transfer being returned by your bank, not a lack of action on our side. Our team is actively working to resolve this situation and ensure the funds can be successfully transferred to you.
If you need quicker progress or clarification, we strongly encourage you to contact our team directly by phone (+33 (0) 1 40 47 91 00), as this allows us to address the situation more efficiently than through written exchanges.
This situation does not reflect the usual level of responsiveness and follow-up provided by our teams. Please feel free to contact us directly — it will be much easier to resolve this together.
Best regards,
Manon from the ACS team
Very transparent website
Very transparent website, responsive communication, great value. Highly recommended
1 April 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you very much Andras for this great feedback 🤩
Website clear and easy to follow
Website clear and easy to follow.
Hopefully won’t have to make a
claim but if it’s as efficient as buying the policy, then there shouldn’t be any problems 🤞
26 March 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you very much Philippa for this great feedback 🤩
The purchase process was good and…
The purchase process was good and without any complications, so you are doing very well in this area.
26 March 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you very much for this great feedback 🤩
Reply from ACS Assurances Voyage & Expatriation
Thank you very much for your kind feedback, Linda ! We really appreciate it 🤩
We’re glad your experience with ACS was smooth, and we’ll be happy to assist you again whenever you need insurance in the future!
Reply from ACS Assurances Voyage & Expatriation
Thank you very much for this great feedback, Arvind 🤩
Good experience
It is easy and comfortable to buy insurance product in ACS. The introduction and prompts are very clear and simple to understand. I will turn to ACS again when I need buy another insurance.
24 March 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you very much for your kind feedback, Jun ! We really appreciate it 🤩
We’re glad your experience with ACS was smooth, and we’ll be happy to assist you again whenever you need insurance in the future!
Reply from ACS Assurances Voyage & Expatriation
Thank you so much for your great feedback 😍
Reply from ACS Assurances Voyage & Expatriation
Thank you very much for your review, Sarah 😍 We’re glad everything went smoothly for you, that’s exactly what we aim for.
Simple to navigate website
Simple to navigate website to allow an efficient usage of the options to navigate to a successful outcome as desired.
15 March 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you very much for your feedback ⭐ We’re really glad your experience with ACS went smoothly — that’s exactly what we aim for.
Easy to apply
Easy to apply. We use it twice a year but have never needed to call upon it.
14 March 2026
Reply from ACS Assurances Voyage & Expatriation
Dear Kevan,
Thank you very much for your kind review and for your continued trust 🥰
We hope you’ll never actually need to use your insurance — as that would mean everything goes perfectly during your travels. However, just in case, we recommend keeping this page handy. It explains what to do and who to contact if you ever need assistance or reimbursement: https://www.acs-ami.com/en/en-help-and-reimbursement/
Wishing you many more great and safe trips ahead ✈️🌍
Request for information correction was attended to and fixed instantly
I contacted the company to correct some information on my insurance certificate and received an instant response. My request was handled promptly and the issue was resolved without any delay. I am very satisfied with the company’s service.
11 March 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you very much for your kind feedback 🥰 We’re delighted to hear that your request was handled quickly and that everything was resolved smoothly.
Our customer service team always does its best to assist when a correction or clarification is needed, so your message is greatly appreciated.
Safe travel!
Expat Travel Made Easy
Website is easier to navigate now I know it but initially complex.
8 March 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you for your feedback, Robin.
If you ever find something unclear or difficult to navigate, please feel free to contact our Customer Service team. They will be happy to assist you and answer any questions you may have. You can reach them by email at serviceclient@acs-ami.com or by phone at +33 (0) 1 40 47 91 00 (from 10:00 AM to 5:30 PM Paris time) 😉
Not responsive at all
Not responsive at all. They maybe don't check their e-mails regularly for important inquiries. I regret buying from this insurance company.
Edit: I already received a response.
6 March 2026
Reply from ACS Assurances Voyage & Expatriation
Hello Rose,
We’re sorry to read your comment and apologize if your experience did not meet your expectations. Our team has recently been facing an exceptional surge in requests due to the current situation in the Middle East, which may have caused longer response times than usual. However, we can confirm that our team replied to your email this morning.
If your inquiry was urgent, you could also have contacted our team directly by phone for immediate assistance. We are available Monday to Friday from 10:00 am to 5:30 pm (Paris time) at +33 (0) 1 40 47 91 00. This would have allowed you to receive an immediate response and avoid unnecessary frustration.
If you have any additional questions, please do not hesitate to contact us by phone — our team will be happy to assist you. Unfortunately, this situation does not reflect the usual responsiveness and commitment of our teams.
Best regards,
Manon from the ACS Team
Reply from ACS Assurances Voyage & Expatriation
Hello Vic,
We have taken note of your comment, but we’re a bit surprised. We do our best to present our policies as clearly as possible so that travellers can easily understand what is included.
If anything seemed unclear, our team is always available to answer questions and help compare the options. You can reach our customer service from Monday to Friday by email at serviceclient@acs-ami.com or by phone at +33 (0) 1 40 47 91 00.
Your feedback does not reflect the level of attention and support our teams strive to provide every day, and we would have been happy to assist you directly.
Best regards,
Manon from the ACS team
Your system seems to be over- automated
I feel my forms were recorded with an AI system as my name suddenly became Mr Y !! My name is Mr Ross.
6 March 2026
Reply from ACS Assurances Voyage & Expatriation
Hi Mr Ross,
Thank you for taking the time to share your feedback.
We would like to clarify that our website does not use any artificial intelligence system to record or process the information entered in the forms. The issue you describe therefore does not come from an AI-based system on our side.
It is possible that previously stored information on your device (for example autofill data saved in your browser) may have automatically inserted a different name when completing the form.
Best regards,
Manon from the ACS Team
Good price for what it covers
Clear and fast to subscribe to the insurance
Good price for what it covers
6 March 2026
Reply from ACS Assurances Voyage & Expatriation
Thank you very much for your review ⭐ We’re glad to hear that your experience with ACS was smooth and that our offer met your expectations.
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