We choose the cruise based upon the itinerary, the experience was mixed with generally good food and pleasent staff. MSC pushes the extras which can add-up during the voyage. I would recommend having... See more
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Easy to start your holiday within 1 hour of arrival at cruise terminal Staff friendly , cabin always clean, ship clean, food good, but be warned not a great variety for vegans. Entertainment on the... See more
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Very enjoyable cruise on the MSC Virtuosa. Good itinerary visiting Iceland and Norway. Good food and excellent shows. The ship is immaculately clean. On the negative side there is a lack of bars and... See more
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We really enjoyed our cruise. This was only our second cruise, and the first one was 30 years ago. Contrary to some of the reviews I read before embarking, we found it very well organised. Language... See more
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Company details
Written by the company
MSC Cruises, offers unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit.
Contact info
Export House, GU21 6QX, Woking, United Kingdom
- 0203 426 3010
- customer.service@msccruises.co.uk
- www.msccruises.co.uk
3.9
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19K reviews
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Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Services and value for money gown down
.
1.Food standard and choice of food is not great.
2. Found hair in my wife omelette...very unhygienic and when showed it to omelette section, she was nice to offer a replacement but once you are off food you do not want it again.
3. Food shortages....seems the first 50people get it and than no more??
4. Seeing food shortages and less choice of food, value for money is not there.
5.guest relation staff must be overworked as some staff do not look happy to serve and seem unfriendly
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Poor embarkation procedure for disabled…
Poor embarkation procedure for disabled guests. Given wrong details multiple times. Charge placed on credit card resulting in not being able to access my accounts for spending ashore. Took a week to resolve
21 June 2026
Reply from MSC Cruises UK
Thank you for highlighting areas where you felt we fell short. We deeply regret any inconvenience caused at embarkation due to incorrect information and we would like to assure you are committed to improving accessibility across our fleet. Our goal is to provide a safe, comfortable, and enjoyable experience for all guests and we will use your feedback to review our facilities and services to ensure they meet the needs of all passengers. We regret to hear that you experienced an issue with a charge placed on your card. We’re sorry this impacted your experience and will share your feedback internally to help improve communication around the pre-authorisation process. With thanks, MSC Cruises
The Absolute Worst Experience of Our…
The Absolute Worst Experience of Our Lives – Zero Protection Against Sexual Harassment
Rating: ⭐☆☆☆☆ (1/5)
I am writing this review to warn anyone considering a cruise with MSC Cruises, specifically on the MSC Splendida. Our recent trip was, without a doubt, the worst and most traumatizing experience of our lives.
The Incident
While inside the ship’s casino—an area heavily monitored by security cameras—a male passenger who was at least 40 years older than my partner reached out and inappropriately touched and stroked her thigh. We were shocked, violated, and immediately reported the incident to ship security.
The Disgraceful Response from Security
You would expect a major cruise line to take immediate action. Instead, the security team reviewed the CCTV footage, explicitly confirmed and witnessed that the harassment took place, and then told us there was nothing they could do because the perpetrator "apologized" and because it was "only his first offense." MSC Cruises claims to have a "zero-tolerance policy" for violence. However, based on our horrific experience, it seems that unless it escalates to a physical assault, sexual harassment and unwanted touching do not qualify as violations under their policy—even when caught clear as day on their own cameras, and apparently, predators get a "free pass" for their first time.
Protecting the Perpetrator Instead of the Victim
It got worse. When I later ran into the harasser and loudly demanded that he be removed from our vicinity, the ship’s security did not remove him. Instead, they deployed three security guards to protect the harasser. To add insult to injury, a crew member told me: "If you don’t want to be in the same space as him, you are free to leave." They actively protected a predator while treating the victims as the problem.
Conclusion: Corporate Greed Over Human Values
The only thing this company cares about is money; they possess absolutely zero moral values or care for passenger safety.
We actually had a free future cruise voucher from the company (earned unrelated to this incident), and we immediately cancelled it. We will never sail with MSC Cruises again for the rest of our lives, and we strongly advise everyone else to avoid them at all costs.
Note: Every single word written in this review is 100% verified, documented, and backed by the ship's own security footage. Prioritize your safety and book with a cruise line that actually protects its guests.
22 June 2026
Unprompted review
Reply from MSC Cruises UK
We are very sorry to hear of your recent cruise experience. We would like to assure you that we take any allegations of this nature seriously. We wanted to extend an invitation for you to reach out to our customer service team on customerservice@msccruises.co.uk. We’re committed to ensuring everything is resolved to your satisfaction, and we would be happy to assist you. With thanks, MSC Cruises
Overall we had a brilliant and very…
Overall we had a brilliant and very enjoyable experience, just if an area is adult only, make sure it is adult only. Think it would be helpful to have signs about queuing, as some guest seemed to like pushing in and not waiting their turn. Overall we loved our 1st cruise, thank you.
19 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
MSC Yacht Club, best cruise experience, great way to celebrate my birthday
MSC Yacht club was possibly one of the best cruising experiences I've had the pleasure to go on.
The staff were genuine and friendly without being overbearing. The personalised service was second to none.
The food and restaurants were excellent quality, clean and very well managed.
13 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
The MSc Grandiosa was a lovely ship but…
The MSc Grandiosa was a lovely ship but as a disabled person the grab rails in the toilets needs to be on both sides for women to stand up from toilets the one behind is of no use. Otherwise shows entertainment & everything was very nicely organised
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
it was very much amazing food could’ve…
it was very much amazing food could’ve been better with more options and hygiene could’ve been better.
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
First class experience
We loved our fist cruise with msc cruises boat was spotlessly clean, food was delicious, staff were very helpful and polite at all times and overall was well worth the price
13 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
The ship was beautiful.
24 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We appreciate your feedback. We are sorry the shows did not meet your expectations. We will consider your comments for future improvements.
Family vacation@Grandiosa
Mediocre. Very big ship, too many passangers. Quantity dilutes the quality.
25 June 2026
Reply from MSC Cruises UK
Thank you for your feedback. We are sorry to hear that your experience was mediocre due to the ship's size and the number of passengers. We understand your concerns about quality being diluted, and we are always striving to enhance the experience for all our guests.
World europa
World europa
The ship is outstanding, the staff are fantastic.throughout the entire ship .it runs like clockwork.
Absolutely disappointed with the hygiene levels that are allowed at all the buffet stations.
So if your hygiene and cleanliness is important to you , stay clear of the buffet ( bull ring ) .
Senior staff should implement some standards .
Wet towels and sweaty swimwear should not be acceptable standards at any food restaurant.
But at evening dinner buffet I find it disgusting.
I hope msc respond with an excuse !as we didn’t get acknowledgment on board
27 June 2026
Reply from MSC Cruises UK
We appreciate you taking the time to provide your feedback. We're delighted to hear that you found some positive aspects in your cruise experience and we appreciate your kind words for the ship and we are pleased that our crew made such a positive impression. We're sorry to learn of your concerns regarding hygiene standards in the buffet restaurant. We appreciate that encountering guests in wet towels or swimwear during meal times can detract from the dining experience, and we understand your disappointment, particularly as you felt your concerns were not acknowledged whilst on board. This is not the experience we would want for any of our valued guests. Please be assured that your comments have been shared with the relevant onboard management team for review and we’ll use them to continue improving the experience for all our guests. With thanks, MSC Cruises
The ship was great ,the complimentary…
The ship was great ,the complimentary restaurant and buffet food was awful.
21 June 2026
Reply from MSC Cruises UK
We appreciate you sharing your thoughts regarding the quality of food onboard. We are very disappointed that the food was not to your liking. We value your feedback and will share your comments with our culinary and hospitality teams for review.
MSC Grandiosa is a stunning ship
MSC Grandiosa is a stunning ship, great staff, exceptional food choices. Nice bars and barstaff. Spa treatments were brilliant.
We all really enjoyed our cruise and can't wait to go again.
Our fourth time with MSC and have no hesitation in booking with them again.
27 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
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