MSC Armonia really needs a refurb. Bathroom/shower was needing alot of attention. Tape holding the hairdryer together (unsuccessfully). Tape round the shower joints etc. The staff were amazing. S... See more
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Had the best time in the yacht club. The staff were very welcoming from embarkation and throughout the week. Massive shout out to Raj who is the head concierge. He was friendly, professional and liter... See more
Virtuosa - over crammed under staffed floating mess. Boarded the boat on Saturday, and it was obvious very early on that the boat was going to be uncomfortably overcrowded, even the shore staff... See more
The staff on MSC Virtuosa were fabulous. They made our time on the ship very enjoyable. Our waiters Khilesh and Rajiv were so amazing we ate at the restaurant every night. Our favourite bar was the S... See more
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Company details
Written by the company
MSC Cruises, offers unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit.
Contact info
Export House, GU21 6QX, Woking, United Kingdom
- 0203 426 3010
- customer.service@msccruises.co.uk
- www.msccruises.co.uk
3.9
Great
19K reviews
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Vibrant Virtuosa
I love Virtuosa's bling, the Swarovski stairs in the atrium, the dome experiences. There is a good selection of food options although I have only used the main dining rooms and buffet. I enjoyed the outside in the sun in Iceland! Just chilling and doing nothing was relaxing.
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
helpfully and very friendly staff
21 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Excellent Itinerary
Excellent Itinerary: Iceland & Norway. Some customer issues with MSC staff could be frustrating. Ship is beautiful and a joy to experience however.
21 June 2026
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Brilliant from start to finish
Brilliant from start to finish. can`t wait until I can afford to go again, Many thanks to all staff on board.
6 June 2026
Reply from MSC Cruises UK
It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises
Did not come up to my expectations…
Did not come up to my expectations having cried previously with othe Cruise lines
6 June 2026
Reply from MSC Cruises UK
We’re very sorry to hear that your recent cruise didn’t meet your expectations. Your feedback is important to us, and we’ll take your comments onboard as we continue working to enhance the experience for all our guests.
With thanks, MSC Cruises
Very busy ship
We enjoyed the ship but felt it could be very busy on board especially on sea day.
13 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Love cruising with MSC
21 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Smoking in the casino is a big no no as…
Smoking in the casino is a big no no as it stunk of fags
21 June 2026
Reply from MSC Cruises UK
The question of smoking onboard ships is always a difficult one. We have to cater for all our guests and onboard MSC Cruises smoking is not allowed in the dining rooms and other areas of bars and public lounges. There are designated places for smokers, and these are vigorously monitored to try to ensure that smokers do not stray outside these areas. The casino is an area that smokers are allowed, and this is the case for the majority of casinos, on land or at sea. We apologise if you felt this marred your experience. Please know that your feedback is greatly appreciated and will be used to support ongoing improvements across our fleet. With thanks, MSC Cruises
Fabulous
Absolutely love MSC just returned from Med being on Grandiosa already booked foe February 2027
The ships there is so much to do entertainment is great the staff and service are excellent
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
MSC review Iceland/Norway
MSC are a great cruise line. Sailed on Virtuosa super trip, entertainment was good apart from one act. Negatives are excursions are expensive, getting people off on tenders at Sandnes was a joke and disembarking at Southampton was slow but not their issue, it was the organisation is suitcase collection. Would I book again? Yes
21 June 2026
Reply from MSC Cruises UK
It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises
I had a wonderful holiday
I had a wonderful holiday, but the only thing I was let down on was that I didn’t receive my City Pass in Seattle, I went on holiday with friends and they received the City Pass but I was unable to join them on the experience apart from one which I paid for from my own money.
We tried to sort it out but was passed around and wasn’t able to get the pass when I was there, hopefully I will be refunded for the trip that I paid for, and compensated for what I missed out on,
24 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Not as I expected food wise or entertainment,
Not happy with food quality , some cultures might like burgers and sweet crap for breakfast and laypeople around ship in pyjamas , not acceptable, got to remember Brits and Europeans are on board so cater for them also,
24 June 2026
Reply from MSC Cruises UK
Thank you for your honest feedback. We’re sorry to hear that the food quality did not meet your expectations during your cruise. We truly value your feedback and will share your comments with our culinary and hospitality teams as we continue to refine and enhance our onboard offering. With thanks, MSC Cruises
Iceland & Norway Cruise (MSC Virtuosa)
The bedbug issue in our cabin was very disappointing and unfortunately had a significant impact on our overall experience, leaving us with lasting negative memories of the stay. However, all the crew and staff were very hardworking, friendly, and consistently helpful throughout, and their efforts were genuinely appreciated.
21 June 2026
Reply from MSC Cruises UK
Thank you for sharing your thoughts with us. We regret to hear of your disappointment and appreciate you bringing this to our attention. Your feedback will be passed to our teams to help us deliver a better experience for our future guests.
With thanks, MSC Cruises
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Decided to embrace this noisy large…
Decided to embrace this noisy large Beautiful ship. Entertainment very professional. We normally go on much smaller ships but it was good to have a change.
21 June 2026
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Overall it was a great experience
Overall it was a great experience, great docking locations, great ship and great staff.
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Experience on our cruise
This ship took us to very beautiful destination and we enjoyed all experiences
21 June 2026
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Our second cruise with MSC and World…
Our second cruise with MSC and World Europa is a fabulous ship. Great staff, amazing entertainment in the Panorama lounge and great food and hospitality. Plenty of bars and places to go. Would highly recommend and we hope to sail again in 2027!
15 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
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