I cannot give Moyustore a rating higher than 5. I have no complaints or issues with Moyustore at all. Their products are amazing. I have purchased something like 20 models now since 2025, and I hav... See more
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See what reviewers are saying
I was worried ordering from over seas but Sophia made the entire purchase painless. I bought two of the mechanical horses (assembled) - they showed up perfect and are cooler in real life than in the... See more
Overall, I had a pleasant experience. There were some damaged parts that took awhile to get replaced but only because of long distance. Once these parts were received, the build went together very wel... See more
Delivery to Switzerland without any problem. 2 separate orders (anglerfish & spider with speaker) very good wrapping. Good tools. Communication with shop (Ms Sophia) top class! USB stick with instal... See more
Company details
Written by the company
Moyustore has the most MoYu Cubes and 3d metal model kits for adults and steampunk gadgets and car model engine kits on sale, over 500+ items were shipped out via online and offline! contact me service@moyustore.com
Contact info
United States
- service@moyustore.com
- www.moyustore.com
4.3
Excellent
99 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
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Can't get a manual for 2000 piece puzzle
My brother bought me a 2000 piece metal puzzle as a gift. It did not come with a manual. So I contacted customer support to ask for one. They said I could get one on Facebook,I do not have Facebook.
They said they could not send a PDF file of it because it was too big.
They tried sending a link and when I clicked the link it did not work it just says access denied.
And upon the last email after the link was saying denied they are now ignoring my emails.
I cannot put this 2,000 piece puzzle together which was a gift without some kind of instructions and I feel terrible because my brother spent $300 on it.
The only thing you need to do to be able to improve on this is to be able to attach the manual with a PDF file as simple as that.
Honestly if I can't get a manual I will be telling my brother to never waste his money on your website again.
17 April 2023
Unprompted review
Reply from MoYustore
We appreciate your interest in our products and your valuable suggestions. We apologize for the inconvenience you encountered in obtaining the manual for the metal puzzle. We have sent the manual to your mailbox, please check it. We hope that this manual will help you complete the puzzle smoothly and enjoy the fun of assembling.
To express our apology and gratitude, we will give a small gift in your next order as a token of our sincerity.
We are always committed to providing customers with high-quality products and services. Your feedback is very valuable to us and we will continue to work hard to improve our services.
If you have any other questions or need further help, please feel free to contact us. We look forward to providing you with better service.
Just received Steampunk Fish
Just received Steampunk Fish, I’m so pleased with the speed it arrived. The parts are very well organized & the instructions well displayed. Ready to build!!
15 March 2023
Unprompted review
Reply from MoYustore
thanks again for your support
Challenging,fun,well made..would buy again
Awesome model... it's been a while since I've had a challenge. Love everything about this purchase. Directions easy to follow. Hardware quality is outstanding. I ordered the octopus holding the galaxy. Finished product looks awesome. On to the angler fish next. But if you're on the fence and like models give this a shot. Worth the money. You won't be disappointed.
22 February 2023
Unprompted review
Reply from MoYustore
thanks again for your support.
Excellent product and customer service
I bought the blue tooth robot and during assembly, I accidentally damaged a circuit board. I contacted customer service and Daniel agreed to replace it for me at no additional charge. The robots design is very good and the metal parts are nicely finished. I highly recommend this company and will order from them again.
15 April 2022
Unprompted review
I checked this site out at first to…
I checked this site out at first to ascertain if it’s a genuine Moyu authorised dealer and according to the Moyu site, this one is so I decided to buy two 2020 cubes. Fast free delivery! Arrived well packaged with fantastic freebies. I’m very happy with my purchase! Thank moyu store!
3 October 2020
Unprompted review
Great company for cubes
Great company for cubes. MoYu store mostly sells MoYu cubes and older YJ cubes when YJ used to own MoYu. Their service is great. The free shipping uses DHL and it's quite fast. I've ordered a few times now and every time the order arrived quickly. They even threw in a gift in two of the orders. Highly commend the company.
18 August 2020
Unprompted review
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