Mountfield Lawnmowers Reviews 

EDIT 16/07/26
Upped from 1 star to 3 on account of the fact that once a local Mountfield dealer contacted them on my behalf, they did send the parts.
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Without doubt THE WORST customer service I have ever (not) received. I decided to go directly to Mountfield and purchase the SP53 Elite, to replace my existing Mountfield mower that gave me ten years of faithful service with barely a hiccup, until it threw a rod through the side of the engine casing (RIP). I was very impressed initially as it was delivered next day, despite them saying it would be 5-7 working days. That’s where my joy ended…

On opening the box I noted two coach bolts rolling around loose with a random nyloc nut. When I came to assemble the handle it was obvious that the fixing kit was missing. I went to their ‘live chat’ only to find it ‘dead’ - after an hour, no one had responded. So I phoned the 800 number on the receipt to be told to call a non-free number instead. When I joined the queue I was in 13th place - unlucky for some it seems as I was still in 13th place 30 minutes later, at which point I gave up. Oh well, there’s always the archaic medium of email I thought. I wrote a concise description of my issue, included photos and the order number/receipt, fully expecting an apologetic email for my trouble, with an assurance that the missing parts would be in the post forthwith. What did I get? You guessed it, sweet FA.

So, I now have a £500 mower that is basically useless, with no known way to resolve this other than driving to Essex and banging on their door. I could probably bodge it with a few M8 bolts but no doubt that would invalidate the warranty! I’ve just read the ‘values’ part of their website - absolute nonsense, don’t believe a word of it…

Fast delivery easy instructions

Unfortunately the mower blade we ordered was in error on our part and didn’t fit but could not find any way of sending it back to replace it for the correct blade

Simple procedure, the firm who put it together and delivered it were excellent and very knowledgeable

Bought a mower from Mountfield direct for my business, they even arranged to have it delivered and ready to go through the local dealer, including oil and fuel. Perfect service!

Very pleased with the ordering and delivery of the lawn mower.

Great delivery service and the mower is fantastic especially the mulcher function no more grass collection. Thank-you.

My Mountfield sp53 hit some tough shrub while mowing and the bolt holding the blade to the alloy bush SHEARED OFF inside the drive assembly with the blade flying off and narrowly missing my leg .
This is NOT supposed to happen - the light alloy bush is designed to fail BUT it DID NOT this time. My £400 pound mower is DEAD . PLEASE HELP !

Tried to contact customer services on Friday 26th June and automated message said I was 13th in queue. Same message said I was 13th 25 minutes later. Clearly only 1 member of staff monitoring calls!
Decided to use online form they provide. Stated would get a response within 24 hours. 4 days later nothing. Shocking customer service Mountfield. More interested in profit and not service to the people who pay your wages

Price, free delivery and delivered on time.
Excellent

Mower rear roller broken on delivery.

This is my second Mountfield mower, bought this one for my son in three years of purchasing my first one never had an issue and starts first pull of the cord.

Cutting blade broke in half within a month on going over a small stone.. On plus side replacement parts were very quick and cheap. Seems a bit lightweight compared to previous mower but does the job.

Excellent bit of kit cuts so neat and tidy

Very pleased with my Mountfield battery lawnmower and my additional free battery arrived quickly as promised after registering my product.
Thank you

lightweight and easy to use if a little noisy

Front wheel shattered only used the mower twice. Waiting for a replacement for almost a month. Customer service s not coming back to me with any updates as wheels are on back order. Very disappointed.

Ordering was so easy and delivery service was great

The ride on mower steering broke within 1year and was not covered under warranty. Really poorly made