Motor Fuel Group Reviews 

On 24 February 2025, I filled up at the Morrisons-branded Nantwich forecourt. I attempted to pay, but due to a cashier error, the transaction failed without my knowledge. Months later, I received a penalty notice from Fuel Guardian (part of MFG) demanding £87.50.

Although they eventually admitted cashier error and refunded the penalty, they refused to offer any apology or goodwill gesture for the stress caused. Their communication was also very heavy-handed.

Customers should be aware that many Morrisons-branded forecourts are operated by MFG. I recommend checking MFG’s own reviews (Trustpilot currently shows a rating of around 1.5 stars) before deciding to use their sites.

Based on my experience, I will not be returning or using any forecourt operated by MFG.

TERRIBLE, I’m a cab driver which has an electric car I was stranded in their stations with only 6%, I couldn’t get it to work which I then called customer care and a very rude and spiteful individual called BEN was not helpful and also closed the phone on my face, MFG you should be ashamed for have such employees, you have lost your 2 year customer who was charging everyday.i asked him if he could charge it from his end and he didn’t even care to every time i tried to speak he kept speaking over me and called me rude for trying to speak, i felt bullied and humiliated.

Went to the Morrisons petrol station Riversway Preston run by this company. They had previously overcharged me for 3 out of 7 items in the shop and after a terrible customer service experience and complaint they gave me a £10 voucher. I used this in store this week put was told by the hapless after 10 attempts to scan the voucher that I could not use it. I asked to speak to the manager - Anna appeared after several minutes who simply said "yes". No introduction, no customer service, no apology for the inconvenience. I then had to guide her through what she needed to do to use the voucher. I have no idea why these staff are running a petrol station. They have zero customer service skills and leave products strewn across the floors when shelf stacking. Please check your receipts when using this store.

Ev charging is nothing but problems.
Barnetby top off the m180 I have tried to charge 3 different evs and every time I have to move to another charger as there’s an error which means £45 pre authorised each time, most recently 3 times I had £45 taken, it’s now been a week and I am still waiting for this to be returned. If you can use another charger station take my advice and do so unless you have a few hundred quid to play Russian roulette with your money

After paying £42.00 on fuel at Morrisons Oldham Hollinwood i explained to the cashier that i could not find my loyalty card and would have my wife deal with it at a later date. after another visit of £30.00 and explaining to the cashier the same information my wife attempted to collect the points on her card. Sorry the machine is broke was the reply from customer service. No problem went to the petrol station, sorry not our problem see Morrisons. Pity you do not have a minus for customer service

Visited Leagrave, Luton last Saturday evening and I was impressed by how clean the site was (not surprising really when I saw how hard the young guy running the site was working!) I was recharging and, again, the charging bays were very clean and tidy, charger worked perfectly first time and speed was pretty good (between 55 - 105 for most of the session). Pricing is an issue for me though - kW/h for charging and the ‘meal deal’ price was almost twice that of a typical Tesco!! All in all though, a pleasant experience setting me up for the drive back to Lancashire.

Great customer service!!

I couldn’t find option for E5 petrol and option to pay at counter on pump. I had to move my car three times:
Twice to find the same options at pumps
Third time, with the help of a customer, to identify E5 pumps with pay at conter option.
IMPROVEMENTS:
1. CLEARLY IDENTIFY the pumps that sell E5 petrol

The customer service over the phone was great, Haider was very helpful and polite.
Also the guys from the Morrisons Daily Petrol station in Ipswich are great!

I recently received a fine for overstaying the 20 minutes in one of the shell garage Fuel stations, I’m making contact with them and informing them. My Car had actually broken down which prevented me leaving the station in the correct time period. They were very quick to apologise for the inconvenience and cancel the ticket, Prabhakar was so Responsive and really helpful throughout the whole situation and went above and beyond, such amazing service thank you again

Ross on Wye a Filthy dirty place. Carwash is full of oil and ruined my clothing. Never been cleaned or maintained. Complaints ignored. Nobody speaks English.

They went out of their way to solve my issue - many thx

Very efficient customer service.
Kind regards.
Osekhi

Tried to use a new charger at Elevetham Heath Morrison's. The car charger has recently been installed replacing one that worked perfectly. The MFG charger wouldn't accept a credit card (I tried several). No number on the charger for who to contact, so got a number from google, apparently the software on their newly installed charger is out of date and won't accept credit cards, but they suggested I use their app, not going to do that. I can't charge at home and this location was my preferred charger, not any more.

Overall their charger isn't at all intuitive and in my view the worst charger I have used in the 4 years I have had electric cars.

Was asked to pay for fuel first in a garage in canvey island i have used for 10 years
The reason was because I looked dodgy .
Really rude and unhelpful and the manager just hids out the back when you go in to complain
Morrisons doesn't take responsibility even though they name is above the door(we've sold it its nothing to do with us)

Dealt very quickly with a parking ticket when a ticket was issued to me when I had to call an ambulance. Thank you!

Had an issue with the drive through car wash - paid 8.00 and it stopped working after 30 seconds - I sent a complaint for a refund and have to say my dealings with them were outstanding and issue resolved - Thankyou

Charged twice for petrol by my local branch. Saleena in the customer care team was amazing, really helpful, looked into it straight away, resolved it quickly, communication was good throughout and I have received the refund. Much appreciated.

MGF Condorrat Service Station, 38 Main Road, G67 4DZ

Filled out over a month ago and lost my receipt.
E-mailed to ask if I can receive a copy for tax purposes and customer service was super helpful.
Sorted it out for me next day
Thanks a lot

Stewartfield, East Kilbride staff are knowingly selling out of date dunkin donuts and refusing to give refund. I bought a box of donuts a few weeks ago and opened them up and they were full of mould so i called up right away and Omar apologised and said he would give me a refund. Today i have went in and taken a replecement box off the shelf to replace these (i told staff member amir about it and showed him the photos on my phone of the donuts) but he quickly said -"oh you cant have these as they are also out of date" even though they were on the shelf! So 2 different boxes weeks apart are out of date and mouldy!! He then refused to give a refund and said i needed to come back after 1pm and speak to omar, i told him i was on my way to work so wouldn't be able to do that but he didn't offer to give it.