Motor Fuel Group Reviews 

I had an issue with the EV charger tonight and it was quickly resolved by the customer support! I didn’t catch his name but he was friendly and professional :)

As an elderly lady, Blue badge holder, and a walking stick as an aid, I was disappointed when MFG stopped the 'Pay at Pump' for my petrol. I understood that they had installed Greggs and wanted customers to go into the shop, but I only wanted petrol. I raised this issue and they listened. As a result of our conversations, they have made 2 pumps available for 'Pay at Pump' which I availed of this morning. Thank you MFG for taking my comments seriously and giving me the customer service that I requested.

MFG Bedworth EV Hub, saved the day for me. I have used other hubs up north and found them to work well. My van and wife's car need Chademo so it's important to have this facility. Yes I know it's Old School but still very much needed. App pretty useless but the debit card reader did the job

I received a parking fine for staying a very short time. I spoke with MFG and they kindly arranged to have this quashed. I explained that I thought the allowed time was to short, and they were going to look into it. The customer service I received was excellent, the lady I dealt with was always offering updates, she was very empathetic also. Went a good way towards restoring some faith in humans

The service provided is exceptional, and the way of handling the issues from customers is amazing. I would like to highlight the great customer service of Prabhakar, It has been a great pleasure to deal with you.

Thanks

The app cannot be used I gave up trying to create an account to sign in to join the club. They have 2 star reviews with a reason.

Big thanks to the Customer Service Team! Super helpful, friendly, and quick to sort everything out. Made the whole experience smooth and easy. Really appreciate all the effort you guys put in!

They use ECP for parking who are a nightmare. Was a queue for the jet wash which meant I was on site for over 30 minutes (only by 11 minutes). Got a parking fine. Took a while to sort out, but once got a response from MFG the rep Maryam was very good in getting in sorted. So 1 star for ECP and MFGs slow response to initial contact (including being too slow for a Subject Access Request), but 5 stars for Maryam.

crap. they have raised the price of air, but not stated this on pumps. a digital card reader on the top right of air pumps can't be seen, showing £1.50, but the £1 price remains front and centre of the pump. deceptive rip-off artists. one can se why mfg is so poorly rated. YUK

Horrendous, mfg should give it up and maybe consider a scrap yard group, at least then they’ll be an excuse for nothing working and the area looking a dump.
Pay at pump never worked, jet washers always spraying water everywhere but the car if your lucky it does not take your money and not switch on.
The cashiers are NEVER bothered. Then today I’m playing musical cars to find a pump that’ll work. Sort it out

Fair play to them. They took my complaint seriously and addressed my concerns. Can't fault them.

Purchased petrol at MFG ,buntingford,amount £14.35,paid with card,no receipt taken,on my bank statement £40 pending payment,after a week this pending amount was taken from my account,what a safe way of being dishonest,I complained,their words,we run after you but you drove away,they refunded the difference and apologised,I think it’s attempted fraud,and should be dealt with.I am now watching my statement daily,see if the refund has gone through ,would not use this station again.

MFG provided a professional and courteous response following an erroneous parking violation at Tabley Hill. The support received was excellent and the staff couldn't have done more to assist us in this matter.

I have recently experienced immensely professional and supportive assistance from the Customer Care Team of MFG. Their speed of response to my concerns, their understanding of my predicament and their professional handling of my issue and subsequent resolution of it was a joy to see. I would not have any reservation in recommending their services and support to others should customers find themselves in a similar situation as I did with regard to dealing with an unfortunate PCN Notice at one of their sites. Thank you MFG for your professional help and support notwithstanding your polite and respectful correspondence style.

Every member is rude af and their customer service skills are awful

⭐☆☆☆☆

Be warned — Motor Fuel Group took £100 pre-authorisation from my account for fuel on 6th September and I’m still waiting nearly a week later to get MY money back. My fuel cost £6.17 for a jerrycans worth of petrol for the lawnmower, yet they think it’s fine to hold onto £100 of my money.

It’s disgraceful, inconvenient, and frankly unacceptable. If this is how they treat customers, I’d seriously think twice before filling up at one of their stations.

The following companies use the motor fuel group:
Morrisons
BP
Shell
Texaco
Esso
Murco
Jet

I rang my bank but they can’t help as the transaction is pending, so I rang motor fuel group and they said they can’t help either because it’s pending. They have something seriously wrong with their finance system. Once the cost of £6.17 cleared the pre-authorisation charge should have been returned to my account.
The person I spoke to refused to put me through to a manager.
They should not be allowed to take £100 for pre-authorisation! It’s absolutely disgusting.

Today I forgot my wallet at home so had no means to pay and yes 100% my fault. What i did not appreciate was being spoken too in a rude manner. I explained my situation to be told "I'm not interested"
I was called brother and mate which i fund rude as a man of 55.
The staff also try to intimidate you saying how you have broken the law and they will get the police. As an ex police officer I most certainly know this was not the case and anyone not knowing the law will feel intimidated by the staff. Maybe the staff should be re trained i how to interact with people and actually know the law before quoting it. I will not be using any MFG Company in future as the whole interaction was awful

I ended up visiting the Telegraph Hill branch whilst on my journey and couldn’t fault it at all. The staff (especially a gentleman named Rocky) are so friendly and welcoming that I have now stopped several times and make this my preferred place to get fuel whilst on the road. The shop is always clean and well stocked and I’ve thankfully never had an issue.

If I could rate this dire company it would be zero not one.
Purchased some Calor gas, given wrong bottle, so called their head office put through to some overseas pleb who said to return back to Morrisons Petrol station for exchange.
On arrival given excuses that they couldn’t issue a replacement or refund as their head office must email station to authorise this.
Obviously lies as their customer services didn’t mention this at all!
I will never use a Morrisons station again obviously consumer rights were on my side but they just kept putting obstacles in my way to gain a refund or replacement!
They need investigating and Morrisons should be ashamed selling their stations to MFG… more like Motor Fraud Group…

On 24 February 2025, I filled up at the Morrisons-branded Nantwich forecourt. I attempted to pay, but due to a cashier error, the transaction failed without my knowledge. Months later, I received a penalty notice from Fuel Guardian (part of MFG) demanding £87.50.

Although they eventually admitted cashier error and refunded the penalty, they refused to offer any apology or goodwill gesture for the stress caused. Their communication was also very heavy-handed.

Customers should be aware that many Morrisons-branded forecourts are operated by MFG. I recommend checking MFG’s own reviews (Trustpilot currently shows a rating of around 1.5 stars) before deciding to use their sites.

Based on my experience, I will not be returning or using any forecourt operated by MFG.