Good morning. Dylan was supporting me today with my questions. He was very patience and clear to make me understand my queries. I am very thankful to him and other staffs who reply our calls and help... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everytime I have to call or web chat everything has been quick and efficient. They help really well with missed payments and give plenty opportunities to pay missed payment. Customer service has been... See more
Company replied
Gary you legend... I've been trying for a couple weeks now to get my ncb validated and tbh its been quite the ride with being anxious and unsure if ill be insured or what... now today I spoke to Gary... See more
Company replied
I've committed to buy a car but the seller has ghosted me. I've happened to insure it before I collected it. After the seller has disappeared I got in touch with Motorcade Insurance in order to cancel... See more
Company details
Written by the company
Competitive Annual and Short Term Taxi Insurance
Contact info
Nile Street 68, N1 7SR, London, United Kingdom
- www.motorcade.co.uk
4.5
Excellent
431 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff I spoke with were courteous, even though I decided to cancel.
The signup process was straightforward and quick.
Response times were reasonably fast.
The staff Ispoke with were courteouseven though I decided to cancel.
5 May 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Milad,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Jamie leigh was very helpful
5 May 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Gary,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Mr Maddison great guy!
28 April 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Hamid,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
My first chat with the was nice and…
My first chat with them was nice and very fast response. As in Online services this so good 👍
28 April 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Mahmoud,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Found the company helpful and no issues…
Found the company helpful and no issues to raise in this review.
Agent was helpful and to the point
24 April 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Iftikhar,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
I experienced great customer service
I experienced great customer service, with clear and prompt communication at every stage.
24 April 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Klara,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Quick and easy to deal with and to get…
Quick and easy to deal with and to get me where I needed to be
24 April 2026
Unprompted review
Reply from Motorcade Insurance
Good morning James,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good morning Marius,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good afternoon Raushel,
Thanks for your lovely feedback and rating.
Kind regards,
The Acorn Team
Jameeliegh was great agent and solved…
Jameeliegh was great agent and solved the problem.
22 April 2026
Unprompted review
Very helpful in the request made
Very helpful in the request made, always quick and efficient , would highly reccomend
22 April 2026
Unprompted review
Absolutely amazing service.
Absolutely amazing service.. JamieLeigh is an amazing employee. Can’t express how amazing she is.
21 April 2026
Unprompted review
Fantastic web chat customer service…
Fantastic web chat customer service from Joshua today really helpful and efficient gave me the answers I needed within minutes highly recommend this company.
17 April 2026
Unprompted review
Placed insurance with this company
Placed insurance with this company, had to cancel policy within 11 days since my car needed scrapped, canceled on the 1st april and had no correspondence what so ever not even a confirmation email stating it was canceled and no word of if I will get any payment back since it is within the 14 days
1 April 2026
Unprompted review
Jamieleigh
Jamieleigh was great in assisting my enquiry today. Well pleased, thank you.
11 April 2026
Unprompted review
This is the worst insurance broker I…
This is the worst insurance broker I have been with absolutely zero start rating . They try rip you off and take your deposit for no reason. Very rude staff with no regard or intention to help. Hope others sees this and don’t use them like I did .
8 April 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.