Motaword Reviews 

165
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the platform is very easy to navigate, offering extremely fast turnaround times and very reasonable pricing for various translation projects. People also mention the exceptional customer service, noting that the support team is always responsive, kind, and quick to resolve any questions. A few other people also felt that the service was particularly helpful for handling official document translations needed for important legal and immigration processes. Consumers really appreciate being able to complete these necessary document requirements smoothly from home while receiving professional and reliable results.

What people talk about most

Service

Users describe positive interactions with service, highlighting fast and accurate translations delivered... See more

User experience

Customers report positive experiences with user experience, highlighting a seamless, fast, and easy... See more

Price

Customers consistently note positive experiences with price, highlighting that there are no hidden costs and... See more

Customer service

Consumers find customer service to be outstanding and helpful, highlighting quick responses and clear... See more

Response time

People report high satisfaction with the response time, highlighting quick service and fast turnarounds.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Customer Services. Support team always available and with 100 percent knowledge in hand. Prompt response, be it any information or query. Too good. As far as my experience is concerned, I... See more

Rated 5 out of 5 stars

Game changer for a certified translation of a foreign driver's license for Massachusetts RMV. Easy upload of documents and received the translated files 7 hours later! Great price as well.

Rated 5 out of 5 stars

This company is very legit. I have been working with them for about 4 years and until now, they never failed me. They offer good opportunity to freelancers all over the world. I recommend them.

Rated 5 out of 5 stars

This service is absolutely top notch. I was hesitant at first but the online messenger assured everything would work out. My project was to translate cursive Spanish to English. 100% satisfied. I'... See more

Company replied


Company details

  1. Translator

Written by the company

MotaWord is the world’s fastest, lowest cost, cloud-based, collaborative business translation platform.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(165)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst service ever!!!

Bought their service to evaluate my degree and they did a very terrible job. I called customer support, a guy answered with a thick Turkish accent was very rude and mean wasn’t helpful at all. He told me to basically just pay again for another service. I don’t recommend this at all. Lost $200 and wasted my time. Called my bank and disputed the payment and got my money back haha!

1 September 2025
Unprompted review
Motaword logo

Reply from Motaword

Thank you for taking the time to share your experience, and I’m truly sorry to hear how frustrating this was for you. That is never the kind of interaction we want our customers to have.

I’d like to clarify that while our team did complete the evaluation, the decline was unfortunately due to vendor restrictions from your school, not the quality of the work itself. I can completely understand how disappointing it must have been.

We truly value your feedback and hope that, under better circumstances, we’ll have the opportunity to serve you again and provide a smoother experience.

Rated 5 out of 5 stars

Fast and very reasonable

Fast, accurate, reasonable translation- so easy!

29 August 2025
Unprompted review
Motaword logo

Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

This service is absolutely top notch

This service is absolutely top notch. I was hesitant at first but the online messenger assured everything would work out. My project was to translate cursive Spanish to English. 100% satisfied. I've already used them for a second document and nailed it again.

26 August 2025
Unprompted review
Motaword logo

Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Straightforward service as promised!

We submitted a document that needed translation for legal purposes. The process was simple. The onboarding portal was straightforward, and the project was completed correctly and within 24 hours as promised!

25 August 2025
Unprompted review
Motaword logo

Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Excellent service

Excellent service, always on time and very reliable.

22 August 2025
Unprompted review
Motaword logo

Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Easy to use and quick turn around.

Easy to use and quick turn around.

20 August 2025
Unprompted review
Motaword logo

Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Quality Translation of Foreign Language Document

This translation was needed in order to obtain a new driver's license. It was so simple. Upload a picture and get an immediate quote. I had the translated document back so quickly. It was perfect. I am 80 years old but this was so easy.

15 August 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Motaword - Prompt, Affordable and Responsive

Motaword is always prompt in getting a translation back to me and for an affordable price. Any time I have a question or there is a need for a change, they respond quickly and thoroughly. It is a pleasure using the services of Motaword and makes my life so much easier having them in my corner.

7 August 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

EXCELLENT work product and customer service!

Motaword has consistently gone out of their way to DELIVER each project that we have ordered through them (and we are up to 37 now) not only ON TIME, but EXACTLY as needed. I cannot highly recommend their services enough! We have, as a firm, moved over all of our translation work to them, and they are an invaluable part of our Immigration Practice Group's work product.

7 August 2025
Unprompted review
Motaword logo

Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Quick and efficient

Great experience! Fast and efficient

11 July 2025
Unprompted review
Motaword logo

Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Great service

Great service. I really appreciated. And more than once.

6 June 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

We use Motaword regularly

We use Motaword regularly to translate client documents for our immigration law firm, and they always deliver quickly and at a good price! If you ever need customer service, they are very responsive. Definitely recommend Motaword!

12 June 2025
Unprompted review
Motaword logo

Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Fast

Fast, easy, reliable, and amazing customer service.

12 June 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Great job

I had my diploma translated by Juguo Zhang and received it back in less than 12 hours. The translation was professionally done and even officially notarized. On top of that, the pricing was very reasonable. I’ll definitely use their service again in the future.

4 June 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Great job! You have completed the task successfully. Your performance was excellent and you demonstrated strong skills and dedication. Keep up the good work!

Great job family!! You have completed the task successfully. Your performance was excellent and you demonstrated strong skills, research and dedication. Keep up the good work! I was only surprised how did you guys known everything about my education journey. Just kidding, that makes you a professional researcher and I am glad that I met the right institution.

30 May 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

The whole procedure was fast and…

The whole procedure was fast and accurate. Also the price I would say compared to others was not expensive. In total I was really satisfied with the service.

28 May 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Offizielle tranlate

Good price, quickly and no way to outside or watch an translater .To do must waiting not for a long time at the paperwork.

12 May 2025
Unprompted review
Motaword logo

Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Omer and his team were incredible

Omer and his team were incredible! I needed my documents with urgency and they accommodated me and were amazing with answering my questions. 10/10 guest service! Trust them completely.

12 May 2025
Unprompted review
Motaword logo

Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Birth certificate translation

I requested a Birth certificate translation and I received it in lest than 8 hrs.

9 May 2025
Unprompted review
Motaword logo

Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

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