Mortgagedirectsl Reviews 29

The best adviser in mortgage issues!!! We are very gratefull for all the help!

Amanda at Mortgage Direct was very easy to work with, and very responsive to all our questions. The process of getting a mortgage was clear, simple, and relatively easy. I'd recommend Amanda and Mortgage Direct to anyone looking for expert help with getting a mortgage in Spain!

Simon has helped us with the purchase of our second home in Spain.
For us it was the first time to buy a foreign home, but With the help of Simon it was a piece of cake.
He guided us throughout the proces and brought us in contact with a Bank which provided us a loan.
We are very thankfull for his services because he made our dream come through.
When we buy our third home we will definitly contact Simon again.

We have recently used your company Mortgage Direct for our Spanish completion. Simon Staples made the process easy and guided us through. We would highly recommend and we received great support from start to finish.

We are incredibly grateful for the support and professionalism we received throughout the entire mortgage process with Veronica Vaccarezza Cruz.

From the very beginning, every question we had was answered with clarity and patience, which gave us a lot of confidence in such an important decision.

What truly stood out was the consistent guidance and honest, thoughtful advice at every step. We always felt supported, informed, and in good hands. The whole process went smoothly and was far less stressful than we expected.

Thank you for making this experience so positive for our family. We are really glad we chose to work with you and would highly recommend you to anyone looking for a reliable and knowledgeable mortgage expert.

I 100% can recommend Susanne Gonzalez from mortagedirect as a financial broker for seeking mortgage financing. Our home purchase would simply not have been possible without her extraordinary dedication, expertise, and extensive professional network.

From the very beginning, Susanne navigated the complexities of our financing with a level of skill that is rare to find. What truly set her apart was her performance in time-critical situations. She handled every urgent matter with absolute reliability and precision.

Most impressively, she went far beyond the call of duty—working and communicating even through public holidays to ensure our deadlines were met. This level of commitment is certainly not something one can take for granted in this industry.

If you are looking for a broker who is not only highly professional but also personally invested in making your dream home a reality, Susanne is the person to go to. Reliable, responsive, and exceptionally well-connected.

Thank you again, Susanne, for making the impossible possible!

I had a great experience with Mortgage Direct. Will Roberts and his team did an outstanding job finding me a very hard to get refinancing. They followed up each step of the way and were responsive to my requests. I will definitely work with them again.

I would and I am recommending Susanne Gonzales to anyone that wants to invest in a property in Spain. She is very experienced in this field and most of all has an excellent client/customerservice. She answers quick, she is efficient and she helped me get a really good deal with one of the banks, she really picked out the best possible for me. She is a star!

I cannot recommend Amanda Wayne at mortgagesdirectSL highly enough. We first met her at the place in the sun convention in Manchester 3 years ago. Form the start she was extremely helpful and knowledgable about the Spanish mortgage market and quickly managed to secure us a mortgage at a very good rate. We then did a complete U-turn and bought an off plan project that would take nearly 2.5 years to complete. Amanda kept In touch the whole time and when the time came to apply again; she put so much work in to secure us a fantastic product that I could hardly believe she doesn’t charge more for her work. She is very competitively priced and managed to get us over the line with Sabadell at higher LTV than I thought possible as a non Spanish resident.
We now have a very nice apartment In La Cala and Amanda made the whole process as stress free as it could possibly be.
Thank you Amanda.

Stevan was very helpful with explaining the differences between UK and the Spanish process and guided me through giving really good advice, I have no problem recommending Stevan after helping me to secure a mortgage on my Place in the Sun.

What a Super Star Susanne at Mortgage Direct is ! I couldn't have done it without her! When I started chasing my dream of owning a place in the Sun, I was lucky enough to get in touch with Susanne at Mortgage Direct. What a connection I had made. I was very lucky to have her full support on me obtaining what I wanted with the banks in Spain. Susanne is very professional and efficient. I had been guided from A to Z of the full process and got me two mortgage offers from two Spanish banks which had put me in a winning position where I could haggle with those banks to win the best deal that I wanted. Susanne had been there with me from the beginning to the end checking with me, chasing the banks until it's all gone through. I am a very lucky & proud Spanish house owner today! Thank you Susanne.

Mr Dias & the family!

Many thanks to Mortage Direct for the entire buying process. I live in the Netherlands, and Mariló Hernández was always attentive at every stage and kept me informed whenever I had any doubts or questions. A great professional and an even better person.

Stevan Paul was outstanding. Stevan is a kind, knowledgeable and helpful person. He was always available when we had any questions regarding the purchase of our home buying mortgage process in Spain from the Unites States. Stevan made the process a smooth transition. Highly recommended.

I am a corporate lawyer from New York City and recently sought the advice of Martine Newman regarding a mortgage. Martine is excellent to deal with - she is responsive, asks the right questions, provides more information than asked and informs you of what you need to know. Martine is genuinely looking to help her clients in an unbiased way - she is trustworthy, looking to give you the solution that is right for you rather than for herself and her company. I highly recommend Martine and feel lucky to have been put in touch with such a professional broker.

It was a great experience working with Simon. During the process, he was professional, fast with his responses and explained everything clearly. Highly recommend!

Veronica was always very helpful and responded as quickly as possible to my queries. She found a mortgage for me and renegotiated the interest rate when the bank increased it at the last minute.

Sent a request for information filling in some basic information on Jan 28th, the first reply I got from them was on Feb 25th.
Speaks for itself.

PS: To the reply below, you have more than enough information above to find me. It's as easy as checking to whom you replied on Feb 25th and who wrote you on Jan 28th. Not rocket science. As for the other reviews, yes, unfortunately bad service like yours is not uncommon. All my reviews are verified.

We are extremely happy with the service provided by Simon at Mortgage Direct.

He made the entire Spanish mortgage process clear, efficient and stress-free. Communication was excellent throughout, and he successfully arranged our mortgage with Caixa with a very positive outcome.

Professional, reliable and highly recommended. Thank you for helping us secure our home in Spain!

Jurjen & Jody

It started relatively well. Within two weeks (after excessive emailing and sending documents—sometimes twice), I received the pre-approval. After that, as Thomas said on our first call, “his real work would begin”: getting an overview of 5–6 banks and negotiating the initial deal. In retrospect, the initial offer was actually good, so it’s unclear why he didn’t just close it.

It’s unclear what exactly happened, but it seems that nothing further was done after the pre-approval. I never received the overview of 5–6 banks. Questions often went unanswered, phone calls were not returned, and there was no clarity on how the process was progressing. Phone appointments were missed multiple times.

Eventually, I was contacted directly by the bank and informed that they had worsened the conditions. From Thomas, I received only generic answers, and later he stopped replying altogether.

Simon was an absolute star as my mortgage advisor. He was incredibly helpful from start to finish, guiding me through every step with patience and expertise. Despite my own delays causing the process to lapse for over a year, he stayed supportive, replied lightning-fast to every question, and made everything feel straightforward and stress-free. Couldn’t recommend him highly enough, genuinely one of the best!
Thank you, Simon!