MoreCoCo Reviews 672

My experience was a mixed bag. I paid for next-day delivery, but it was not clear that my order had become split, with most items arriving late. The website's stock information was also inaccurate for one item, forcing me to cancel it and get a refund.

On the plus side, the customer support was very helpful with these issues, and the parts that did arrive were securely packaged. While the support and packaging were good, the shipping and stock problems were a major letdown.

Unfortunately we ordered to wrong part, but we've received excellent customer support from Danny who helped us resolve all our issues. Thank you!

Supper efficient supplier, fantastic sales cycle, great pricing, tracking and delivery, would recommend and will be using again. AAA+

Genuinely phenomenal customer service from both Stacey and Danny would rate 10/10.
Purchased an ASRock Radeon 7900XT less than a year ago and one of the fan bearings started to fail, making an awful racket. A quick call to Morecoco and a couple of emails and within a day they had an RMA number sorted for the GPU and details for return. Long story short, you cant go directly to ASRock from the UK so Morecoco were phenomenal in understanding and sorting it.
Even longer story short, the REPLACEMENT GPU from the manufacturer (ASRock) themselves, was also faulty as it was a used card. Again, quick call to Morecoco, explained the issue and what tests I'd done and justified why the GPU was still the issue. Within a day they gave me the option of a full refund or a brand new GPU shipped the moment I'd returned the second faulty GPU. All issues caused in this were not Morecoco's fault but they solved each and every one incredibly quickly and transparently.
Responded to emails within a couple of hours, will give you calls with urgent or important updates, always polite and understanding. This is how you do customer service. Thank you so much Stacey and Danny!

Great company to deal with

I had a great experience shopping with Morecoco! The ordering process was smooth and straightforward. My product arrived quickly and was exactly as described—brand new and in perfect condition. Customer service was responsive and helpful when I had a couple of questions. Overall, I’m very satisfied and would definitely shop here again. Highly recommend Morecoco for anyone looking for good deals and reliable service!

Great range of products along with the best pricing, its the first place I will check if I need to grab something for next day delivery

I was initially going to give a lower rating due to an initial issue whereby, whilst the Morecoco website showed an "Order Received - Awaiting Processing" message, I myself never received any auto-order acknowledgement or tracking number emails from Morecoco itself (Note: PayPal did send me a payment acknowledgement email, which had a spelling error, as they are Morecoco's payment processor even if you use a non-PayPal credit card to pay with, like I had done). I also did not receive any email regarding the shipper (Parcelforce) nor its tracking number before delivery. However the Morecoco website did eventually update to show Parcelforce and its tracking number. Parcelforce never sent me updates before delivery and its iphone app was rubbish (as it kept giving a tracking error). Due to all of these discrepancies and lack of clarity, I was very distrustful, being a new customer.

However upon phoning Morecoco's help desk, Danny took ownership of the problem and went out of his way to personally send me a Morecoco email (from their "orders" email address) to assuage my fears, phone me early the next morning to follow-up, and investigate (and find) that the non-emails had been due to an IT server issue on their side. I also did receive the Microsoft 11 USB drive within the overall expected time.

Overall: 5 stars considering:
1. Danny's resolution. And considering Morecoco is a small local UK company and does try so I think should be supported.
2. Parcelforce itself, and it's app, being rubbish at communication. This wasn't Morecoco's fault. Morecoco though should consider offering different shippers. And please look more into your IT auto-email server side of things (including around delivery, especially if Parcelforce is involved!).

Order arrived when it stated it would. I had some queries regarding my order which were promptly answered by Stacey. On the day of delivery she emailed me my tracking information.

Excellent communication on the phone and via email with Danny. I needed to send a faulty device back under warranty and the process was very straightforward, with a replacement being quickly provided with no fuss.

I was initially skeptical of this site as I hadn't used them previously. But on two separate occasions they have offered me some of the best customer service imaginable. Stacey in particular will always go the extra mile to ensure the customer comes first. Exceptional service!

Safe, reliable, and fast. You can't go wrong with MoreCoco

Tried to call in re my order, spent about 10 mins waiting to speak to someone before i got hung up on. I also never received any tracking info and had to go onto my order on their website to ascertain tracking details. It would also be useful if they specified which couriers they use rather than just saying "we use well known couriers". That being said my order did arrive the next working day via Parcelforce so no complaints there, but the service is just straight up sloppy. Wouldn't necessarily order from here again unless they were cheaper than elsewhere because some of the replies to the 'more critical' reviews on here are unprofessional at best, and unnecessarily defensive/borderline dismissive at worst

I haven’t used morecoco previously so was pleasantly surprised by speed of dispatch and also response when I had a query regarding my order.

I also had some faulty memory and they couldn’t have been more helpful with a replacement already on its way.

Thank you

Received my cartridges the next morning - just in time. Thank you!

Of an order for 4 drives, 2 were fine but the other 2 were refurbished. Asked for replacements but was sent a refund instead (even though they have the drives in stock), so I now have to source those other 2 drives somewhere else.

Brilliant customer service. Danny and his team are very responsive and understanding and has made our experience a very positive one. Highly recommend them ☺️

Superb. Best price and next day premium courier delivery service included.
My experience with this retailer was top-tier.
Absolutely recommended.

Friendly and helpful customer support.
Called in advance to confirm which couriers were used.
Ordered a 27" monitor with free delivery and it arrived the next day via DHL.

delivered fast, good price for genuine Samsung product

Don't know why there are loads of negative reviews!
I bought a PC monitor from them and it did arrive on time. And the customer service were communicative and sent me a missing part the following day straight away.
That monitor was less than the MSRP and not used. And works perfectly fine.
Will definitely buy from them again.