My experience was a mixed bag. I paid for next-day delivery, but it was not clear that my order had become split, with most items arriving late. The website's stock information was also inaccurate f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tried to call in re my order, spent about 10 mins waiting to speak to someone before i got hung up on. I also never received any tracking info and had to go onto my order on their website to ascertain... See more
Company replied
Ordered on a Sunday and paid extra for next business day delivery. Waited in all day on the Tuesday, but product wasn't actually dispatched until the Wednesday. Courier tried to deliver on Thursday... See more
Company replied
TL;DR: If the price seems too good it definitely is and don't waste your time. Last night I bought a AMD Ryzen 7 7800X3D 4.2 GHz 8-Core Processor for £240, holy moly! Except the price wa... See more
Company replied
Company details
- Computer Store
- Cell Phone Store
- Computer Accessories Store
- Computer and Accessories Store
- Electronics Store
Written by the company
We’re an independent UK-based company, established online in 2003 and trading since 1992. Our call centre is in Sheffield, where we employ a local team and pay all our taxes in the UK. We don’t use offshore call centres, and we’re always available by phone if you need us. Unlike many sellers who ship from overseas, we dispatch everything from the UK – so there are no hidden import fees or long delays. We’re committed to straightforward service: no hidden charges, no gimmicks, and no nonsense. We display all delivery costs upfront, provide VAT invoices, and offer insured shipping with every order. We’ve served thousands of happy customers through our website, Amazon, and eBay – and pride ourselves on providing excellent customer service every step of the way. Whether it’s pre-sales advice or aftercare, our experienced team is here to help.
Contact info
United Kingdom
- www.morecoco.co.uk
3.5
Average
672 reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MoreCoCo
Thanks for the kind words — we really appreciate that. We believe in keeping things clear, fair, and straightforward, so it’s great to hear that came through in your experience.
Great service
Great service, ordered a Unifi Router and it arrived next day. Helpful staff sorted my order update and tracking details. Would recommend to anyone.
19 September 2025
Unprompted review
Reply from MoreCoCo
Thanks for the great review — really pleased to hear the Unifi router arrived next day and that our team were able to help with your order update and tracking. We know how important it is to keep customers in the loop, so it’s great to hear everything went smoothly. Appreciate the recommendation!
Ordered on a Sunday and paid extra for…
Ordered on a Sunday and paid extra for next business day delivery. Waited in all day on the Tuesday, but product wasn't actually dispatched until the Wednesday. Courier tried to deliver on Thursday but I was out. Didn't leave it in a safe space - took it away with them. I had to go and collect (a 25 mile round trip) from the depot. Finally got my item ten days after ordering. None of the contact options on the website work - no answer on the phone and no email option either. Contact Us page is a dead link. I'd avoid, unless you're not in a rush!
31 August 2025
Unprompted review
Reply from MoreCoCo
Thank you for taking the time to leave a review — we’re genuinely sorry for the inconvenience caused with this order. You’re absolutely right to expect a smoother experience, especially after paying for next business day delivery. In this case, we didn’t meet that expectation, and we understand how frustrating it must have been to wait in, only to deal with delays and the added hassle of a depot collection.
We’ve since been in touch directly to apologise and to try and make things right, but we also want to acknowledge the issue here publicly. The problems you faced with our Contact Us page and phone line are part of a wider website overhaul currently in progress. We know these things matter, and it’s important to us that customers can easily reach us when something isn’t right.
We appreciate your honesty and the opportunity to improve — and we’re sorry again for the trouble this caused.
Excellent customer service – went above and beyond
I had originally ordered two sets of 16GB RAM by mistake, but quickly realised I only needed one. I sent a cancellation request, and within 24 hours Stacey promptly sorted it out for me. I then asked if it was still possible to ship just one unit in time for Saturday, as I urgently needed it for work.
Stacey not only confirmed via Amazon messages but also took my call directly, ensuring the product was shipped the same day so I wouldn’t face any delays. She was professional, responsive, and genuinely went above and beyond to help.
The whole experience was smooth, reassuring, and a reminder of why I prefer sticking with sellers who value both quality and customer care. Thank you, Stacey, for outstanding service!
22 August 2025
Unprompted review
Reply from MoreCoCo
Thanks so much for the brilliant review — it’s always great to hear when one of the team has made a real difference. Stacey will be especially pleased to know her efforts were appreciated. We understand how important timing can be, especially when it’s for work, so we’re really glad we could get everything sorted for you quickly and without stress.
It means a lot that you took the time to share your experience, and we’re pleased to have left such a positive impression. We’ll always aim to provide that level of service, and we’re here whenever you need us again. Thanks again!
Superfast delivery and good customer service
Superfast delivery and great customer service. I had pressed the camcell button in my order by mistake which took away the tracking info. However got through on the phone promptly with a polite customer service representative who sent an email with tracking link.
Top marks .
22 August 2025
Unprompted review
Reply from MoreCoCo
Thanks for the review — really glad to hear everything arrived quickly and that our team were able to sort the tracking issue for you without any hassle. Accidental clicks happen, so we’re happy we could get it resolved promptly and keep things on track. Appreciate the kind words about the service — we’ll make sure your feedback gets passed on to the team. Top marks right back at you!
Competitive Prices, Fast Delivery, Great Customer Service, Naff Website
I was comparing prices for a new graphics card via PCPartPicker.co.uk and Morecoco's prices were very competitive. I am a bit hesitant at clicking on the random unknown websites that PCPartPicker links to, especially when prices are similar to the more well-known retailers like Scan and Overclockers, but I took an £830 punt on them anyway.
As a new customer I was given a coupon code for free next working day delivery and, sure enough, I received my item by 11:30am the next day, which is something larger retailers, such has Currys, have repeatedly failed to do for me in the past. The product is as described and I am satisfied.
I do have some constructive criticism, mostly regarding IT:
1. The website needs a lot of work. A lot of the text, links and icons are out of alignment and there's generally a lot of weird behaviour with the website overall in Google Chrome on desktop. On mobile it's even worse and is honestly barely usable.
2. Despite giving them my primary email address when making the order, the website informed me after placing the order that my confirmation email would be sent to the email address associated with my PayPal account - which is not the one I set up my Morecoco account with. I therefore had to set up a second account with my PayPal email address to be able to track my order.
3. I didn't receive a confirmation email at all to either of my email addresses.
4. The tracking on the website is not reflective of the actual status of the order. I ordered at 7:30am and the tracking page showed my order as "waiting to be processed," with another informative message saying that order processing takes place between 9am and 4pm. This status didn't change by 3pm, so I called to check if next day delivery was still happening. The very pleasant lady I spoke to told me that it had indeed been processed and that it would be despatched to the courier that evening. However, the tracking page remained in its "waiting to be processed" status when I last checked before going to bed that night and I went to sleep thinking this delivery was just not going to happen. Only upon checking this morning had it updated with the DHL tracking number, which was followed by a text from DHL confirming my delivery window.
The review still gets 5 stars on the basis that I got a competitively priced product delivered to me the next day without an excessive delivery cost (free with the coupon, but would have still only been £6.99 without), which is more than anyone other than Amazon seems to actually manage. Their customer service was also top notch, which is more important than the website not working properly.
I only bring up all of the issues I did because a website with this many (albeit small) problems does make them appear less trustworthy than they actually are and it could have easily put me off of ordering, in which case I would have missed out on what turned out to be an excellent experience. Additionally, if the order tracking was more accurate, I wouldn't have wasted Customer Services' time calling them.
Again, all minor stuff. If IT has to take a backseat because their resources are prioritising actually getting my product despatched and delivered in the time promised, they've made the right choice. I'm just concerned that I had to take a leap of faith that paid off, rather than be given confidence from the outset. They're underselling themselves with a dodgy-looking website that masks a really great online retailer whom I shall be using again in future.
14 August 2025
Unprompted review
Reply from MoreCoCo
Thanks so much for the detailed and balanced review — really appreciate the time and thought you put into it. We're glad the order itself went smoothly, the price was competitive, and that the item arrived on time. It's great to know the experience won you over, even with some initial hesitation.
You're absolutely right about the website — and we completely agree. The current site doesn’t reflect the standard of service we’re aiming to provide, and it’s something we’ve been actively working on. We're already in the process of a full overhaul, which will address the layout issues, tracking visibility, mobile performance, and general usability. Your feedback here is incredibly helpful and mirrors much of what we’ve already identified internally.
The issue with the email going to your PayPal address and the lack of confirmation email is also something we’re looking to fix as part of the update. And we’re aware that our tracking system isn’t as clear or responsive as it needs to be — customers should never be left in doubt about whether their item has shipped, especially when next-day delivery is promised.
That said, it means a lot to hear that our team handled things well and that you’d be happy to order from us again. We’re doing our best to make sure our back-end operations are reliable and fast, but we know the front-end needs to match that. You’ve raised fair points, and they’re already being acted on.
Thanks again for giving us a shot — and for your trust. We hope that next time, the experience will be spot-on from the very first click.
First time shopping with these guys
First time shopping with these guys, delivered my product cheapest and fastest I could find certainly recommend.
Their customer service is great too.
12 August 2025
Unprompted review
Reply from MoreCoCo
Thanks for taking the time to leave a review — really glad your first experience with us was a good one. We work hard to keep our prices competitive and our dispatch times quick, so it’s great to hear that stood out. Appreciate the recommendation, and it's especially good to know our customer service made a positive impression too. Hope we can help again in the future.
Order was cancelled as apparently it…
Order was cancelled as apparently it was out of stock. Received an email that they had refunded. Upon checking I found the item was still listed as in stock on the website however this time at a higher price. Dishonest company.
9 August 2025
Unprompted review
Reply from MoreCoCo
Sorry to hear about your experience. If the item was showing as in stock at a different price, it may have been a listing error or a separate batch, but we completely understand how that can come across. We never aim to mislead customers and we’ll be reviewing this to make sure it’s handled more clearly in future. Apologies for the frustration caused.
There was a problem with delivery.
There was a problem with delivery of my order. Which was a problem with Royal mail. After a phone call today. Everything was quickly sorted. In a way I am very happy with. I will now be very confident buying from again.
1 August 2025
Unprompted review
Reply from MoreCoCo
Thanks for taking the time to leave a review. Sorry again for the delivery issue, but we're glad we could get everything sorted quickly once you got in touch. Really pleased to hear you’re now confident ordering from us again — that means a lot.
Very fast delivery.
Very fast delivery.
Genuine Items.
They are very friendly,
20 July 2025
Unprompted review
Reply from MoreCoCo
Thanks for the review! Really pleased to hear your order arrived quickly and that everything was genuine and spot on. We always aim to be helpful and easy to deal with, so it’s great to know that came through.
Fantastic service
Fantastic service, ordered a laptop and it arrived next day. Very easy to use website and friendly, helpful staff sorted a query I had about software. Would recommend to anyone
14 July 2025
Unprompted review
Reply from MoreCoCo
Thanks for the brilliant review — really glad to hear the laptop arrived so quickly and that the team could help with your software query. We’ve worked hard to make the website simple and the support reliable, so it’s great to know that came across. Appreciate the recommendation!
What a great company such good service…
What a great company such good service and price
13 July 2025
Unprompted review
Reply from MoreCoCo
Thanks for the kind words — we’re really pleased you were happy with both the service and the price. That balance is exactly what we aim for, so it’s great to hear it hit the mark.
Great service all round
Great service all round. Really helpful and knew their stuff. Will be my first port of call from now on!
11 July 2025
Unprompted review
Reply from MoreCoCo
Appreciate the great feedback — we’re glad the team could help and that their knowledge made a difference. Always good to hear when we’ve made a solid impression. We’ll be ready whenever you need us again!
They kept to my expectations and…
They kept to my expectations and delivered on time.
11 July 2025
Unprompted review
Reply from MoreCoCo
Thanks for the review — glad to hear we met your expectations and got everything delivered on time. That’s exactly what we aim for, so it’s good to know we’re on the right track.
Great company to deal with
Great company to deal with.
Easy to deal with and find what you need ,also flexible and willing to help , customer service is important to them and comes across.
Would recommend them :)
16 July 2025
Unprompted review
Reply from MoreCoCo
Thanks for such a thoughtful review — really appreciate you recognising the effort we put into customer service. Being helpful and flexible is something we take seriously, so it’s great to hear that came through. Glad you found what you needed without any hassle, and thanks again for the recommendation!
Great service love how easy it was to…
Great service love how easy it was to order my product an how fast the delivery was. will be using again. 👌 thanks Morecoco.
16 July 2025
Unprompted review
Reply from MoreCoCo
Really pleased to hear that — we try to make the whole process as smooth as possible, so it’s great to know it worked well for you. Fast delivery and easy ordering is exactly what we aim for. Thanks for the support, and we’ll be ready whenever you need us again! 👌
More just get it Right - Web camera needed urgently
Great pricing at and delivered right on time. I would recommend. needed a web Camera super quick and more delivered.
16 July 2025
Unprompted review
Reply from MoreCoCo
Thanks for the review — glad we could get the webcam to you quickly and that everything went to plan. We know how important timing can be, especially with tech, so it's great to hear we delivered. Appreciate the recommendation!
Reply from MoreCoCo
Really appreciate the kind words. We try to keep our pricing fair and our service down-to-earth, so it’s great to hear you felt that. Thanks again for your support — hope we can help you out again soon.
Product in stock with quick delivery
Found the product I wanted in stock, good price. Very quick delivery arrived exactly on the day promised and in perfect condition
1 July 2025
Unprompted review
Reply from MoreCoCo
Thanks for taking the time to leave a review. We're glad to hear you found what you needed at a good price and that everything arrived on time and in perfect condition. We do our best to keep things straightforward and reliable, so it’s great to know that came across. If you ever need anything else, we’re here.
Motherboard: New (Open Box Product)
Writing a review for a motherboard that I recently purchased, bought with condition: 'New (Open Box Product)'. Hopefully this review will alleviate worries for anyone like myself that is concerned by the state of other reviews for used motherboards in these trustpilot reviews.
I reached out to Morecoco and was reassured that this was an open box return (untested by Morecoco), but didn't have any signs of use despite the manufacturers seal being broken.
Bought the motherboard, received with speedy delivery. Motherboard looked in pristine / new condition, with a return (amazon) label directly on the motherboard box. Other than the board's integrated wifi not working with Windows 11* (a common problem with this motherboard), there doesn't appear to be any issue with it at all. Accessories were still unused in plastic wrapping.
*EDIT: Note that this wifi issue was resolved by connecting the ethernet to the board to download the WiFi drivers.
Would gladly purchase with Morecoco again.
16 June 2025
Unprompted review
Reply from MoreCoCo
Thank you for taking the time to leave such a detailed and thoughtful review.
We're really pleased to hear the motherboard arrived quickly and in the excellent condition you expected. We understand that buying open box items can sometimes raise concerns, so it’s great to know we were able to provide the reassurance and outcome you were hoping for.
Appreciate you highlighting the common WiFi issue with Windows 11 too — helpful for others considering this board. We’re glad everything else was spot on, including the untouched accessories.
Thanks again for your trust — we’d be happy to help you again anytime.
All the best,
The MoreCoCo Team
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