Montezuma's Chocolate Reviews 

128
•
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the delicious taste and exceptional quality of the chocolate bars, thoroughly enjoying the vast array of unique and interesting flavors available. Many people appreciate the natural organic options and find that placing orders online is remarkably simple, quick, and convenient for daily snacking. However, some customers also noted frustrating problems regarding delayed deliveries, slow processing times, and completely missing parcels that required refunds. A few individuals experienced difficulties when trying to reach customer support for assistance and felt disappointed by unexpected changes to product recipes or smaller portion sizes.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the delicious flavors, organic ingredients,... See more

Quality

Users describe satisfaction with quality, highlighting the delicious taste, natural ingredients, and absence... See more

Delivery service

Consumers find delivery service to be a mixed experience, with some reviewers praising fast shipping and... See more

Order

Reviewers mention mixed feedback about order experiences, with some customers praising the quick delivery... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers reporting frustration over... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Popped into Winchester store for a small chocolate birthday gift. Very little choice that wasn’t in Christmas packaging, so selected a bar of chocolate. Disturbed assistant’s hair conversation with... See more

Company replied

Rated 3 out of 5 stars

I bought some Peanut Butter Snowballs from Montezumas, they are among my annual favourites so I try and stock up. Lovely chocolates as always, sent speedily and to my shame, one bag has already... See more

Rated 3 out of 5 stars

Love the chocolate but as a new customer very disappointed that my parcel got lost by Evri. They then despatched the order again only to get one of the chocolate bars wrong! So not very happy. Upda... See more

Company replied

Rated 3 out of 5 stars

The chocolates are delicious and I’m able to eat them as they are vegan and gluten free, so that’s a win. The downside is the length of time they take to process and deliver orders….it takes them a g... See more


Company details

  1. Chocolate Shop

Written by the company

Extraordinary Chocolate which is Palm Oil Free and Handcrafted in West Sussex, UK.


Contact info

3.4

Average

TrustScore 3.5 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(128)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chocolate to feed the spirit.

Quick delivery of our order made it possible to take a Montezuma Chocolate Library to give to a friend who is learning to live with stage 4 cancer in Montezuma, Costa Rica. She said that it not only gives her extra energy while she struggles with the effects of chemotherapy, but the deliciousness of such a treat feeds her spirit, helping her journey.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Really disappointed with the 100% dark…

Really disappointed with the 100% dark buttons. They keep shrinking. The giant ones were wonderful. They stopped making those and produced smaller ones, which within a packet they were all misshapen and different sizes. Now, the latest packet I purchased were ridiculously tiny. Smaller than a chocolate chip. This sze button is not satisfying yo eat and I will not be buying these again, unless they revert back to giant buttons. Also, after contacting them directly I was not happy with their response and so am inclined to not buy from this brand again. A real shame as I have been a customer for many years and recommended their chocolate to my customers.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

21st Birthday Hamper

Bought 5 choc bars and 2 bags of peanut butter chocolate to make a hamper for my sons 21st birthday, as he LOVES Montezuma chocolate. I tried the lime and sea salt not expecting it to be nice and it was gorgeous, I'd be buying that again for myself. My son loved them all.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Delicious chocolate

Delicious chocolate, great service. Love their range of dark chocolate and also that a lot of it is organic too!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Love their absolute black range

Love their absolute black range. I don’t eat anything processed or with unnecessary ingredients so it’s perfect for me and is the best 100% dark chocolate I’ve tried. And I’ve tried quite a few! I eat it on its own or it’s great melted and put with things like roasted Brazil nuts.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Montezuma’s Absolute Black range is my…

Montezuma’s Absolute Black range is my absolute favourite! It has a lovely, bitter taste and is the ultimate chocolate hit. With the flavonols in dark chocolate being so good for you, I’ve decided that Absolute Black is actually a health food.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Something for everyone

Montezuma's chocolate is delicious and, with the vast array of flavours, there's something for everyone. I recently had to go sugar free for a health issue and as a confirmed chocoholic, was desolate until I found Montezuma's Absolute Black with Almonds, so I can still have my luxury. Being able to buy online also means being able to get the flavours that aren't available in all shops, which is a bonus (although would be great if shops stocked more!). Also really important to me that Montezuma has great ethical credentials.
Thank you Montezuma!

22 January 2026
Unprompted review
Rated 2 out of 5 stars

Delay in acting on my order

My order was not acted on for some days when I made enquiries I was told Royal Mail was overwhelmed hence the delay. I needed the chocolates as a thank you to our tutor so they arrived too late.
Only on reading the tiny print on the back of the packet for the cocoa % find it has been reduced in the chocolate buttons now named giant. I will no longer buy those.
I hope the useful small handbag size is still available in a high cocoa %.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Really high quality chocolate and makes…

Really high quality chocolate and makes a fab Christmas gift. Love that it’s British owned and made too with ethical ingredients.

Staff at the Guildford store are always awesome!

You do need to make some smaller and cheaper…(40p!!!) bags please!

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Love the chocolate

Love the chocolate Always pop in when near a store, a quality product that’s worth the price, shop is always well presented with friendly staff

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Recently received my order for 12 x…

Recently received my order for 12 x Absolute Black bars. This is 100% dark chocolate, no sugar, no milk, no additives, just pure chocolate. Delicious to eat straight or to add in small quantities to anything needing chocolate added to it.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

I order the 100 per cent chocolate Absolute Black

I order the 100 per cent chocolate, Absolute Black, also with orange nibs and almonds. It’s fantastic and very healthy. I’ve introduced it to my friends who at first thought it bitter but now love it. I wish Absolute Black was still available in the big jars as buttons but that’s a minor thing. It’s a big thumbs up from me.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely adore the 100% dark with…

Absolutely adore the 100% dark with almonds. Most delicious dark chocolate I have ever had - and the healthiest too! No sugar or other nasties, no milk or gluten and is one of the brands lowest in cadmium and lead! Very important for a chronic illness sufferer with MCAS. I can still get my daily chocolate fix! Bit pricey, but glad there's no shea oil that currently seems to be ruining other chocolate brands! No issues with delivery. Great quality product.

18 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look