MoneySavingExpert.com Reviews 

Ordered a Shark cordless vacuum using MSE's discount code. Order accepted, money paid, email confirmed. 2 hours later appropriately named Shark cancelled order but advised money would not be refunded for at least 5 days. MSE should be more careful of the Companies they work with especially as Martin Lewis goes to great trouble to give the impression he's the man on the street's hero. Appears MSE may not be able to be fully trusted either.

tried to take up the deal with Talktalk, Full fibre 150, 24 months with no price rises during the contract and £130 reward voucher following the link with MSE. However, while trying to get the deal, talktalk said it was incorrect and there would be at least one price rise during the contract.????

I read the weekly email and often act on it. I think it’s brilliant!

Very disappointed but not surprised to see MSE doubling down on their false claim that people who take part in their "Big Energy Switch" will be supported by MSE when things go wrong. Their claim is unequivocal: "if there's an issue, go to it [the supplier] first, but if it doesn't sort things, contact our Cheap Energy Club and we can and will escalate it and try to help." Can and will escalate problems when suppliers screw up the switch, sounds reassuring right? Complete lies. The reality when you contact MSE?
"Sadly, it isn't possible for Martin or ourselves to respond to individual queries and provide help based on your own personal circumstances."

These guys should be closed down for providing demonstrably false assurances to consumers.

You can't get a quote without creating an account and giving all your details.
Avoid, Avoid

March 2026 Update:
After making an official complaint I am pleased to say that the investigation was thorough and fully explained. Thanks, Vicky. Complaint upheld and gesture of goodwill along with the payment received. It was a relief to deal with someone competent.
I would award 5 stars for this interaction but for the delay and incompetence that went before.

Update 24.1.26.
Within about an hour of writing the below review I was contacted by email by Beth from MSE with an apology and explanation. She informed me that MSE would be contacting me for bank details to make the due payment. I will update further if this is done.

I received an email from MSE telling me my energy switch payment had been paid into my bank account on 14.1.26. They owed me £10 per fuel as I switched with their service. The money is not there and has not been paid.
I tried replying to their email and it was bounced back. I tried another email address and the same thing happened. I am a member of their forum and tried to get a response there. Nothing.
Finally, I tried the email address they put on Trust Pilot and got a stock reply saying to look at their website and post on their forum which I've already done.
Untrustworthy people with no way of contacting them. Scammers.
For those interested, here is part of the email they sent me:
Your cashback's been paid
Hi,
Thanks for using MSE's Cheap Energy Club to switch your energy supplier. We've just paid you the cashback we promised you when you switched, though it may still take a couple of days to reach your account, so don’t worry if it’s not arrived yet.

Your Energy Club account should also show the tariff you switched to in the ‘Your Account’ section. If you're on a fixed tariff it's worth logging in to your account and checking the end date of your deal is correct, as in some cases we have estimated this.

Have tried numerous times to switch broadband companies and claim the vouchers via Broadband Genie. The application has been blocked each time despite trying 3 different companies.
Able to do directly with the companies but without the Incentive ‘deal’ as they say it was because I was using a third party website.

I appreciate what you say in your reply. However I was dealing with one of your staff. He recommended British Gas to me saying they had improved a lot recently and we're the best option for me. After a lot of telephone calls, to numbers that are no longer in service, I found one number that I didn't have to spend days hanging on to be answered. It turned out that some sort of block had been put on our billing, from when we joined British Gas, for no apparent reason. I am waiting to see if the removal of this block sorts out our account. We will leave British Gas as soon as our contract runs out. We will never use them again. I am very surprised moneysavingexpert recommends British Gas.

Moneysavingexpert recommended British Gas as our electricity supplier. I followed their advice and let them set up our electricity supply with them. We have been with British Gas for about 4 months. Their app does not show usage, billing, off peak usage and savings. We have not had a statement at all. The app just says almost there providing a statement. This level of non service is unacceptable and I would leave British Gas if it was not for the £50 leaving fee. I am considering reporting British Gas to Trading Standards and ofgem. I am appalled that moneysavingexpert recommended such a terrible company. I have learnt that you cannot trust moneysavingexpert and if you do use them you must do your own research into whatever they recommend before signing up.

Recommendations based on their commission only.
After requesting the best electricity and gas deals for my address, I spoke with someone on the phone. My current rates were better.
Two weeks later the phone calls every day started to tell me there was now a cheaper rate with British Gas available. They told me I have to leave my EV tariff with Octopus (not one of their providers) to go to standard tariff with British Gas only whilst my account is set up. I can transfer straight over to the EV tariff quoted.
Upon setting up my new account, I was told 5 working days, now I have been told another 8 working days. All whilst I am having to pay day rates to charge my car. Conveniently for them, their tariffs are now increasing before my extra 8 working days are up.
I submitted a complaint to be told 14 working days for that.
Do not believe the advice this website gives you. I am now paying more than I was and I am locked in tariffs with exit fees.

EDIT:
Money saving expert have said they don’t operate this service, yet because I live in a new build I had to leave my number with them for a call back. This is who called me back and gave me this service. When googling the number it comes right back to money saving expert.

I joined the MSE Forum a while back and am intrigued by the issues raised by members and the range of replies given by other "Forumites".
Some issues are moral dilemmas. Some involve legal matters. Sadly, some Forumites seem to be underqualified to give advice, but others are well informed. Issues raised are often ones I had never thought about - including legal entitlements others may have over your property [even when that is freehold].
Well worth joining the Forum, but keep eyes open!

Went on line to get health insurance quotes. MoneysavingExpet sold my details to insurance canvassing sales companies. Now being plagued with calls. Thanks Martin Lewis ( I don't do adverts, but I do sell your data).

So Martin why didnt you say on todays show the child couple benefits cap is over 25k… !!!! Im sure the pensioners and rest would love to know that… disgrace

Typed "Fixed Rate Bonds"(FRB) in search bar of app. Then pressed on appropriate FRB resultant offering.
States no search results available and throws up a lot of gobbledygook unrelated articles!!!!

I spoke to a lovely lady called Sally who helped me get a cheaper gas & electric which is very good & got me boiler cover with the 1st 3 months free. I would recommend her to absolutely anyone.

I have always found the information on site helpful and must have saved hundreds if not thousands over the years, and earned even more as vouchers or cashback!!

I have only had to contact the MSE team once when i wasn't sure how the Cheap Energy Club cashback worked, and I got a really quick and helpful response from the team.

Thank you MSE!

Their recommendations are scams. They recommended the Tembo for Cash ISA, which proved to be a scam. Logically, if you promote a SCAM then you are a scammer. AVOID AT ALL COST. I should have stayed with Starling.

Money Saving Expert is one of my favorite websites for financial information. It has helped me resolve numerous disputes with various companies. For example, I had an issue with a delayed flight, and I used a service they offered called Resolver. As a result, I managed to obtain £2,100 in compensation from the airline. Unfortunately, Resolver is no longer available, but it was one of the excellent services provided by Money Saving Expert.

I use Money Saving Expert to find the best cash ISA deals, fixed deposit offers, and mortgage options. I always check the site for all my financial needs. I recommend this website to everyone, including those looking for information on mobile phones, energy plans, broadband, and more. Thank you.

Really helpful site. I've had a lot of sound advice from people on the forums.

Utterly useless, won't recognise passwords, constantly having to change them, Energy comparison club , don't get me started,the only good it does now is to provide a colony for bugs ... Rubbish.

THE BEST FRIEND OF THE CONSUMER.
Thank you for the help on your website, fantastic tools that allowed me to file the complaint for my nephew on Car Finance.