moleonline.com logo
Visit website

moleonline.com Reviews 

342
•
TrustScore 4.5 out of 5

4.4

Agricultural Product Wholesaler
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of navigating and ordering from the website, along with the excellent range and high quality of products, especially pet food. Many people highlight the prompt and efficient delivery service, often noting reasonable prices for both products and shipping. Consumers frequently commend the helpful and professional customer service, with staff assisting with orders and collections. However, some customers found the website frustrating or difficult to use, and encountered issues with the click and collect service, such as orders not being ready or incorrect items. Additionally, a few reviewers experienced problems with delivery couriers, particularly DHL, citing lost parcels, delayed deliveries, or a lack of notification regarding delivery times.

What people talk about most

Delivery service

Consumers find delivery service to be positive, often praising the quick delivery times and reasonable... See more

Product

Users describe positive interactions with product, often highlighting good quality and reasonable prices,... See more

Order

Clients share positive opinions on order, with many finding the ordering process easy and quick, whether for... See more

Price

Customers consistently note positive experiences with price, often finding products and delivery charges to... See more

Service

Customers had positive experiences with service, often highlighting promptness and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi I placed two separate orders via click and collect,when I arrived to collect it would not process through the screen and I had to wait ages to sort it out, the second one I had to go into the... See more

Rated 4 out of 5 stars

It was easy to navigate & order from the site. I opted for collect in store and that's where the process failed a little. Pick up was not as straight forward as it should have been, even though my ite... See more

Rated 5 out of 5 stars

Just signed on online and you get the same excellent service you get instore. Having had surgery, lugging 15kg bags of their absolutely fantastic Hypoallergenic Mole Valley dog kibble is out of the... See more

Rated 5 out of 5 stars

Since finding Country Grain salmon and potato dog food on Mole Valley ive not gone for anything else. Easy website, great service, always delivered on time and a lovely delivery driver. Won't go anywh... See more

Company details

  1. Agricultural Product Wholesaler
  2. Equestrian Store
  3. Pet Supply Store

Written by the company

We are the UK’s leading agricultural supply and rural retailing business. Originally founded in 1960 by a small group of farmers who joined together to form an agricultural buying group, we have grown to offer a complete suite of in-store, on-farm, and online services inspired by our commitment to UK agriculture and the wider rural community. We are proud to remain 100% owned by farmers and we maintain our cooperative ethos. We work for the greater good of our farmer shareholders, helping them to improve their productivity, profitability and sustainability. This is underpinned by industry-leading knowledge, value for money products, high levels of service and efficient manufacturing sites. Our presence in the market creates a highly competitive pricing environment which aims to stop others profiteering at the expense of our Farmer Shareholders and customers. Whilst we are a membership organisation, with over 9,000 Farmer Shareholders and 95,000 Country Members, we are proud to serve our rural communities more widely. We are open to everyone, working hard to provide exceptional value and service to all our customers.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

342 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(342)

203 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Easy to order

It was easy to navigate & order from the site. I opted for collect in store and that's where the process failed a little. Pick up was not as straight forward as it should have been, even though my item was located very quickly at the store till. The member of staff in store found the system difficult to navigate in order to mark the item as collected and produce a receipt.

2 November 2025
Unprompted review
Rated 3 out of 5 stars

Frustrating that there are equestrian…

Frustrating that there are equestrian items listed that are not available to order and locating the store they are available at is pretty much impossible…there doesn’t seem to be a way of finding out where they are other than my elimination. Otherwise what I would expect from an online store.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Country Grain dog food.

Since finding Country Grain salmon and potato dog food on Mole Valley ive not gone for anything else. Easy website, great service, always delivered on time and a lovely delivery driver. Won't go anywhere else now, many thanks.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

XL Rat Trap

I was recommended Mole as I needed an XL Rat Trap and was unable to buy one in any shop or store.
I went on line and my order was delivered within 48 hours. The trap is just what I needed.
I would definitely recommend this company.

15 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look