Hi I placed two separate orders via click and collect,when I arrived to collect it would not process through the screen and I had to wait ages to sort it out, the second one I had to go into the... See more
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Company details
Written by the company
We are the UK’s leading agricultural supply and rural retailing business. Originally founded in 1960 by a small group of farmers who joined together to form an agricultural buying group, we have grown to offer a complete suite of in-store, on-farm, and online services inspired by our commitment to UK agriculture and the wider rural community. We are proud to remain 100% owned by farmers and we maintain our cooperative ethos. We work for the greater good of our farmer shareholders, helping them to improve their productivity, profitability and sustainability. This is underpinned by industry-leading knowledge, value for money products, high levels of service and efficient manufacturing sites. Our presence in the market creates a highly competitive pricing environment which aims to stop others profiteering at the expense of our Farmer Shareholders and customers. Whilst we are a membership organisation, with over 9,000 Farmer Shareholders and 95,000 Country Members, we are proud to serve our rural communities more widely. We are open to everyone, working hard to provide exceptional value and service to all our customers.
Contact info
Mole Valley Farmers, Exmoor House, EX36 3LH, South Molton, United Kingdom
- 01769 576415
- customer.services@molevalleyfarmers.com
- www.moleonline.com
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The whole website and experience was… first class!
The whole website and experience was one of the easiest I've had to navigate my way around (not being brought up in the 'on-line' era), I don't find ordering online particularly easy!! But this was amazing and delivery was unbelievably quick - ordered in the late afternoon, delivered by lunchtime next day. That was just standard delivery charge which I also thought was extremely reasonable.
Not the speediest delivery but not a…
Not the speediest delivery but not a problem on this occasion. Goods were delivered intact and at a good price. Thank you MV
Good value for money
Trustworthy, prompt delivery.
Prompt delivery of my dogs feed. Switched to their own brand ‘Country Dog’ as far superior to another well-known brand, but cheaper which is important in current climate. Food and delivery costs very reasonable. Highly satisfied.
Great
I received regular email keeping me informed when my item would arrive and it arrived on the day they said it would.
Tongue and groove wood
Ordering and pick up of my wood was very easy and the lady in the wood yard when I arrived very helpful. Although the wood was saturated after all the heavy rain, the quality was fine and I was free to chose what I wanted and cut it to size to fit in my car.
No advance warning of delivery
Was told that my order would come direct from the supplier and that they would ring to confirm delivery date prior to delivery. Unable to select a delivery date on website or advise in comments when not at home. Twice the only phone call came from the access gate to let them in.
Click and collect …
Hi I placed two separate orders via click and collect,when I arrived to collect it would not process through the screen and I had to wait ages to sort it out, the second one I had to go into the shop to sort it out!, the idea of this system is to make it faster to collect as its already be paid for, the picking staff were great so no issues there it is just the computer system side ,what is the meaning of the QR code sent with the click and collect e mail as nobody seems to know or use it ?, products and range are great ,Thanks
Good service but breakdown of invoice…
Good service but breakdown of invoice can be a little confusing the way it is set out. Some has VAT some does not and a delivery price may vary
Excellent service.
Good quality peanuts
Good quality product at an excellent price and the delivery was very quick.
Prompt delivery with reasonable…
Prompt delivery with reasonable delivery costs
Great product at a fair price
Great product at a fair price, timely delivery.
Perfect online purchase experience.
Always 5 star
Always 5 star, shops are great as is the website. I use Cirencester which is always well stocked.
Brilliant business been using Mole…
Brilliant business been using Mole online for 2.6 years now. They always deliver on time easy ordering and great customer service. Both my dogs thriving on Country Dog. Thank you for being great
Easy to use,good range of products
Easy to use,good range of products
Ordered an online course so no physical product sent as yet but will do in the future, should of used mole valley online before as use bother local shops Standerwick,Frome and also Devizes
Prompt service
Prompt service, free delivery, well wrapped and protected from the weather.
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