Mobility Connect Ltd Reviews 

721
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff, particularly the delivery drivers who provide clear explanations and demonstrations of their new products. Many are delighted with their comfortable and life-changing items, appreciating the efficient service and quick delivery process. However, some customers noted significant dissatisfaction with customer service when problems arose, reporting long waits for repairs and feeling confined without their scooters. Several also mentioned scooters developing faults soon after purchase and expressed frustration over the lack of replacement machines during these periods.

What people talk about most

Product

People report positive experiences with product, with many expressing delight and satisfaction with their new... See more

Staff

Customers had positive experiences with staff, with many reviewers praising the helpfulness and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the overall... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers expressing satisfaction with... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant in regarding if I have any problems, Darren has always been very helpful and reliable if I'd have any problems. Just ordered my second scooter and very happy an will always keep coming back... See more

Rated 5 out of 5 stars

Cain was excellent on delivery and went well put of his way in making sure it fit nicely into my property. He went through everything and explained on how to use the scooter into full detail and cou... See more

Rated 5 out of 5 stars

Just purchased a riser recliner chair and it is very comfortable and is very good with helping me in and out of the chair. Also purchased a folding scooter which im delighted with and will help with e... See more

Rated 5 out of 5 stars

Just bought the fusion e power chair for my partner and this is gonna be a massive help in helping him get back out and about. Mobility connect were brilliant in making sure our needs were all met and... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Written by the company

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

721 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(721)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The efficiency of start to finish my…brill

The efficiency of start to finish my wife ordered my valiant drive mobility scooter and I had it delivered today 1/10 24 the driver and delivery driver was brill .forgot to mention caine.who did the delivery was super and a nice guy to chat with .

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from the team at…

Excellent service from the team at Mobility Connect.

Mason was superb to deal with, he was very knowledgeable and fully answered any questions I had. My mobility scooter, Vantage, l was delivered by Graham who showed me how to dismantle and fully explained everything. I had a trial run another day as weather wasn’t the best.
I was so excited to be going out shopping on Friday however discovered that the main part was too heavy for either myself or my friend to lift into my friends car. I decided to contact MC and spoke with Nick. He and the team managed to sort out my problem. A Marlin is being delivered tomorrow, it’s about half the weight of the Vantage.
I cannot praise them highly enough.
Excellent service from initial contact.
Thank you so much, I can now get out and about again.

9 September 2024
Unprompted review
Rated 1 out of 5 stars

Waiting 5 weeks next Tuesday for my…

Waiting 5 weeks next Tuesday for my wife scooter to be repaired still not date they have made her house bound as can't walk far. Pay this £29 pound a month for a very bad service all the keep saying is very busy will check with engineers and told by some called alex the he would phone me this week now friday no call had phone them today still can't tell me when

2 July 2024
Unprompted review
Rated 1 out of 5 stars

Rubbish company.

Good luck to anyone needed a repair done my mums scooter kept cutting out. Someone came to fix it. It worked for a day then cut out leaving her stranded in the middle of the road now does not work at all. We have phoned Mobility Connect Ltd three times now to be told that that someone would be in contact in 24hrs and not one call back seems like they are only interested in sales and how much money they can make. The last person we spoke to had a right attitude on her.

16 July 2024
Unprompted review
Rated 1 out of 5 stars

This company can improve by closing…Totally useless, the whole lot of the setup.

This company can improve by closing down and the management get off their backsides and start beoing honest with people. Last Novemeber I purchased an M4DB scooter, first the delivery driver damaged the front cowling by going like an idiot. He also bent the front protection rail, I could quite easily repair this myself, but why should I when the blasted scooter is under warranty. forced Mobilty Connect to get new cowling and fit it, at the same time I wantedf my scooter serviced and new batteries put on it. I am not sure it was serviced, because since that time, the reversoing alarm has not worked and I lost all lights. Because I required to use the scooter after dark, I purchased rechargeable lights. But the sales people for these scooters are not honourable and truthful people. They do not tell the truth, they do tell anybody that the bigger/heavier the person, the less duration of the batteries and distance.

14 November 2023
Unprompted review
Rated 5 out of 5 stars

I have been looking for a mobility…

I have been looking for a mobility scooter for a few years now and I applied to your company and I am pleased that I did as I'm very happy with my scooter and the mobility connect company they were so polite made things easy for me and I will recommend them to family and friends and i give them 10/10 for helpfulness and service..thank u motobility connect

2 May 2024
Unprompted review
Rated 5 out of 5 stars

A brilliant company

A brilliant company, they really can’t do enough for you , if your getting a mobility scooter please use these you won’t be sorry , great products great people.

10 June 2024
Unprompted review
Rated 5 out of 5 stars

Just had my new scooter delivered today…

Just had my new scooter delivered today and ia massive thank you to Ethan for the delivery he explained everything I needed to know and showed me how to work the controls etc and ever so helpful as it’s a new design and different from my other Mobilty scooter and thank you to Louise at Mobilty connect for all the help in choosing the right scooter for my needs. I would highly recommend perfect from start to finish straight forward in paperwork very helpful and understanding what is required when buying a new Mobilty scooter would not go any where else. Would give 10
Stars but it will only let me do 5. It’s the 1st choice for Mobilty scooters.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant!
I bought the baja wrangler 2 on finance and I couldn't be happier!
I have my freedom and independence back, I can now go out and ride for hours with my dog again.
The people at mobility connect were extremely helpful and made it easy to apply for everything so all I had left to do was wait for my beast to arrive!

16 May 2024
Unprompted review
Rated 5 out of 5 stars

So so easy from start to finish

So so easy from start to finish. Delivery was fast and on time. Instruction from driver was very good.all in all a painless transaction I know where I will be going for my next scooter without a doubt.
Connect..thank you..

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Scooter purchase

Recently purchased a scooter from mobility finance. Customer service experience was great. Very efficient and friendly. Super quick delivery too!

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant 1st class service!

Service and delivery was above par. I was given a thorough demonstration and explanation of the various buttons, features and workings of the scooter. Finance was easy to arrange and I received my scooter with a week.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service!! All questions answered and super quick delivery. Cane went over everything and put our minds at ease. Highly recommend 😃

6 February 2024
Unprompted review

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