Mobileshop.com Reviews 

Is this a real company or did Samsung divert me to some scam artists?
Completed order, everything, pay, passcode...'error', same again, 'error'.
No acknowledgement of failed order, no acknowledgement of failed payment, absolutely NOTHING, like I was never on their website.
No idea if they did or did not get my order, or if they did or did not take my money.
Are they real or fake?
REPLY You must be kidding, have you seen your reviews? I spoke to CS, they barely understood English.

No words, I wasted two weeks calling them everyday and asking about my order (s23 ultra) and they lied to me that have IT issue but the phone should will be shipped within a day or two. After two weeks they finally canceled my order. They also check my credit, which negatively affected my credit score. Total lack of professionalism and respect for the customer.

Better to pay a little more and have peace of mind than to order from this crappy place where you won't see your order in the end.

**UPDATE**

There was a technical error with Samsung system (not mobileshop's fault). Original order was finally cancelled. Deal was still really good, therefore, placed another order with Samsung/mobileshop and now received the phone.

Waiting for the transfer over from my old network but overall pleased with the phone and service despite the initial complication.

I would recommend.

We are all having the same issue, there appears to be a technical problem between MobileShop.com and Samsung. The initial email confirmation gives you both the mobileshop.com order number and Samsung order number. Easiest way to contact is via live chat on Samsung page. I have received the following email;

'Thank you for your order with Samsung Mobileshop.

Unfortunately, there has been a system issue which meant that your order has not progressed fully through the system ready for despatch.

We are working closely with Samsung and Mobileshop IT departments to resolve this issue, please be assured that this issue is being monitored and worked on as priority.

As soon as we have an update regarding your order, you will receive communication by e-mail to inform you of the next stage.

Thank you for your understanding at this time.'

Fingers crossed this all gets resolved shortly.

Many thanks,
Ash

Placed order with these guys on 21st March, received confirmation email and the funds were taken, so was all looking good! Since then have had no communication from them, following several longwinded phonecalls with their frankly useless customer service team, we are now over a week later and am still no better off than when I placed the order. No handset, no information, no idea where I stand with it! Avoid at all costs!!!

If your ordering from this company then don’t expect next delivery as advertised because its not. I ordered my phone last Friday under the pretence that it will be delivered next day before 9pm. However after the order it then stipulates orders before 7pm. With this I expected my phone to arrive Monday if not today. After phoning the company I have been advised it will now be Thursday (should be). I can’t even say if this company is legit as I’m still yet to receive the phone and sim.

Ordered a new phone/contract using a link from The Money Saving Expert website the 'get deal' button takes you straight to your basket on the Samsung website, then to complete the order you are diverted to the mobile shop website that work in conjuction with Samsung to take payment and complete credit checks. Confirmation email arrives almost immediately and the money for the upfront cost of the phone is taken....then the problems start! Never recieved email with DPD tracking number and the order status checker tool on Samsung website just says awaiting dispatch. 2 days later ring Samsung to find out what's happening bearing in mind phone was supposed to arrive Next Day for them to say they can't find my order on their system and to give them 24 hours to investigate, ring back next day to be told exactly the same thing. Finally find a number for mobile shop who tell me its all gone through their end and I need to deal with Samsung directly as they are the ones who dispatch the phones. After 2 more phonecalls to Samsung and being told the exact same thing every time I've finally given up and requested to cancel the order (that doesn't even exist on their system apparently) this should be fun!! Will update if I get a positive result but not holding my breath...my advice is don't even bother with Mobileshop/Samsung they're a complete waste of time and nothing gets sorted.

I'm on day 5 of dealing with mobileshop.com and it's quite difficult to work out how bad they are. One thing that I can definitely say they are great at is poor communication. I ordered an S23 Ultra and paid a £239 upfront payment. Apart from a single email thanking me for my order, I've heard nothing. No invoice for the payment, no suggestion that the item was out of stock or delayed for delivery, no confirmation that credit checks are passed, no updates whatsoever. All I have to go on is a track my order link that takes me to an awaiting shipment page. From comments and replies from mobileshop.com below they seem to think that it is not their job to communicate what is going on, but expect the customer to do the digging with Samsung to find out where their phone is. My dealings are with mobileshop.com, my contract is through mobileshop.com and therefore I'd expect mobileshop.com to keep me updated until that phone is delivered. Clearly there are odd occasions where this process runs smoothly, but the vast majority of comments are complaints based around the same communication and delivery problems. I'm surprised Samsung would want to be affiliated to such poor service. I'll update this when I get further information. Hopefully I don't need to review this down to one star. I'm also buying another phone for my partner through a different online mobile shop and the communication and buying process from them is so far on a different planet.

Edited 30th March. Update of situation with mobileshop.com 8 days after order.

After a couple of positive conversations on Monday, I chased up what was going on on Wednesday as I'd again heard nothing. My chat was unfortunately again negative. A week after ordering the phone and a week after parting with £239, mobileshop.com could not give any assurance at all that my order would go through to Samsung let alone when that would be. Apologies from the lad on the phone but that's really not good enough. I pointed out that I didn't want to be in the same position this time next week, and as they couldn't give any indication that things would be better, I cancelled the order. A very disappointing experience with mobileshop.com. I'm now waiting on a refund of the upfront payment and I might edit another update if that proves to be harder work than it should.

I would give it no stars if I could, I ordered a phone on Tuesday 21st March and got an email to say I was getting a credit check, it's Saturday the 25th March now and I still haven't heard a thing, I've run over on my upgrade will now be changed another month for that and tried all there contact details can't get a reply, I've seen some replies from them on this to people complaining, it's automated, the same reply, avoid sham of a company if ud call them that.

I buy phone via Samsung. Co. Uk phone and not recived i ha e email confirmation take money from my bank and not recived phone i call to customer service in philliines and no one help me only what Told is Ok mr Robert Ok mr Robert

I've made an order via the Samsung website. It was declined. I contacted three regarding it being declined and they reapproved it but there is no way to provide the authorisation number to anyone. Please advise!

This is simply shameful for samsung to even dealing with mobileshop. The service is crap the support is non existent and if you are lucky to speak to a human being , they are ill trained , don't have access to information and apart from repeatedly apologising , they can not do anything or give you any advice for sure. The whole thing is appalling and I fail to understand why samsung is even dealing with this. I made a mistake of placing an order with them and they took money from my account straight away, no update on delivery or even the status. I was told that my order could not be found on their system. Totally avoid them and I am going to report them to trading standards because they are false advertising as next day delivery. Support people can not even understand English properly and constantly apologising without offering any solution. Horrible , horrible and horrible

Please do not order phone contract with mobileshop.com. I placed an order on the 16th of March for next day delivery. Still waiting for tracking number and delivery updates. Today is 24th of March. I contacted many times to Samsung and they keep saying contact mobile shop.com but there is no number for their customer service, or any representative.

Absolutely awful, placed an order with them through samsung and was promised next day delivery still not been told whats happening with my order and its been nearly a week. No contact for the company itself and all there customer services divert back to samsung who cant show the progress of the order because it hasnt even been processed yet. Avoid if possible and do not take a sim contract from samsungs website direct because you will be dealing with this company.

Phone pending shipment for days! This is advertised as a next day delivery service (within reason, I can understand if it's a day or two out), however I placed my order on Monday, it's now Friday and since Tuesday it's just been 'awaiting to be shipped'. There is no contact information and I have not received any further communication from the company either apart from when they took my money. Sounds like a scam company. I don't know when I will get my phone I need.

Order Date: Mar 11, 2023
Invoice #: 21575IN40841

You have my phonenumber, call me.
≠=======) ===============

I bought several items from my point credits, and the wireless headset I bought two of is TERRIBLE.

They will not take it back and will not exchange it.

I renewed 4 lines and got 4 new Samsung S23 Ultra phones, dealing with headset issue should be an easy task.

Having ordered my phone via a link from MoneySavingExpert I hadn't even considered it could be a scam. Then I read the reviews on here and got a little concerned, all the comments about the website being just a picture and little to no contact information available are correct so at this point I did think I'd fallen for a scam.
I ordered the phone on Monday 7th, received the relevant emails on the 8th but then nothing further until 11th when I received an email apologising for the delay and stating the phone would be delivered on the 12th.
Sure enough it arrived earlier today and all seems to be spot on although like most phones these days it doesn't come with a charger.
So ultimately, it's not a scam. I got the phone I wanted on a great deal on Vodafone. Communication and delivery was slow but its a genuine deal.

Received my phone very quickly and much earlier than expected! Chuffed with the phone. Got an amazing deal too, probably the best on the market. It does pay to shop around. Most of the negative reviews seem to be people who failed the credit check. No point taking it out on the company they're inly doing their job 🤷🏽‍♂️

Not sure where this company is based as the customer support is in the Philippines.
Website is misleading, as it advertised next day delivery, but this is not the case.
I have chased my order after being told three days ago i had passed credit checks, was told the delivery would be on the 11th of March. The customer service rep asked for this to be a little quicker and I have just received an email moving the delivery two days later than originally offered.
Not sure if I am feeling the love for this company if I am honest.... I will update later if anything else happens!
AN UPDATE,
spoke to the UK help desk or "Contracts" as they said they where called, quite helpfull, but still could not garantee the delivery date of the phone!. Stating "we dont look after the stock".
I will leave the two star rewiew but i have a feeling that it migth come down to one with an recomendation of dont use this company.....

AVOID AVOID AVOID
PURE scams be careful..

Placed an order on the Wednesday and the phone arrived on the following Monday for O2 Samsung S23, being honest I thought I'd made a massive mistake ordering from here upon reading the reviews but in my experience this wasn't the case,can't fault the service and product provided, really happy with it in all, would recommend highly